Achieving Successful Outcomes with Abusive Patients and Manipulative Families
Wednesday, October 22, 2008. 8:30 am - 4:30 pm
Angry, confused, demanding, and even abusive patients and families are
becoming more common in healthcare. This workshop will examine the some
of the causes and more importantly offer you strategies to defuse
verbally abusive patients and assist manipulative families in gaining
control of themselves, not others.
Contact Hours: 6.25
Fee: $109.00