Email Best Practices
Each employee is individually responsible for handling and maintaining records (including University email and other electronic records) in accordance with University policy and requirements.
Section 1: How Long Do I Keep Email Messages I Have Received and Sent?
Most received and sent emails have a very transitory value. They have no administrative, legal, fiscal, or archival retention requirements and can therefore be deleted as soon as they have fulfilled their reference purpose. Examples of such email messages include:
See the full list of content that does not have to be retained.
All other email messages, both those that you send and those that you receive must be retained for a designated amount of time. This designated amount of time, called a retention period, is listed on a Records Retention Schedule. The retention period is based on the content of each individual email.
There are two types of Records Retention Schedules created for the UW:
Messages that convey the following types of information are examples of categories of email which have specific retention periods:
Email that has a specific retention period can be printed and filed in the paper filing system, or it can be retained electronically. If messages are retained electronically, employees are responsible for making sure that their email remains accessible and readable for the full retention period.
Section 2: How Do I Delete My Email Messages?
Deleting an email is the first step toward eliminating information that does not require further retention. When deleting messages, keep in mind the following:
Each email system has its unique way of storing email. You need to know how your system works to ensure all email messages that should be deleted actually are deleted. Below are examples of how to delete email messages in common email systems.
In the Alpine/Pine family of programs (Alpine, Web Alpine, PC-Alpine and the older Pine versions of the same programs), you can mark the messages you want to delete. Before you exit you will be asked if you want to delete (expunge) all the messages you marked for deletion. If you answer ‘yes’, the email will be gone. If you answer ‘no’, the emails will not be deleted. It is possible to configure the programs to “expunge” messages when they are originally marked for deletion. If the program is configured this way, emails will be deleted without this extra step.
In Microsoft Outlook, the "Deleted Items" folder stores the messages you have "deleted" from another folder. To completely delete these messages you must empty the Deleted Items folder. There are a number of ways to do this. One simple way is to right click on the Deleted Items folder then click on "Empty 'Deleted Items' Folder". Your emails will be permanently deleted. You may also set Outlook to automatically empty deleted items each time you exit. If you do, like Pine, you will be asked if you want to delete all the email you marked for deletion. Once you confirm, your emails will be deleted.
Outlook also has an easy to find "Junk E-Mail" folder. This folder contains all the junk mail that you never see because it has been diverted from your inbox. Right-click on it and click on "Empty 'Junk E-Mail' folder" to permanently delete everything in this folder. Sometimes email that you would not consider "junk" is also sent to this folder. Before you empty it, it is advisable to double-check for emails that should be retained.
Section 3: When Creating a Message, What Can I do to Help Ensure it Will be Properly Managed?
Before creating an email message, consider whether it needs to be created. Can other modes of communication be used more efficiently or effectively? Is it necessary to create and send “information only” emails? Is it necessary to distribute this information to all of the listed recipients? Limit your cc's to those people who need the information. Avoid replying to email messages you receive unless a reply is actually required.
Be objective in the content of your email. Remember that email is subject to public information requests and may be accessed during litigation or audits. Create each email as if it were being published on the front page of the Seattle Times.
Try to limit the content in each email message to one subject. If there are several unrelated subjects to discuss, send individual emails for each subject. The messages will be easier to track, find, use, and eventually delete.
The information you include in the email subject line is the first step to creating order out of the chaotic email account. It is important to be objective and accurate in choosing the subject heading. It should be clear, concise, and closely articulate the purpose or action requested in your email. When replying to email, try to avoid including a long email “thread” in your response.
When forwarding email, review the original subject headings and make sure it applies to the response that you are sending. Too often, people continue to use a string of email messages with the same subject line, even though the topic of the messages has changed. This makes it difficult to properly categorize email messages for deletion.
Outlook can be set to not include the original message in your reply. At the top of your email inbox click Tools>Options>Email options. You can choose to change the automatic response to “Do not include original message” when replying or forwarding messages.
Section 4: What Do I Do With All My Email?
Once you open an email message, decide what you are going to do with it before you close it.
Can information be found elsewhere (for example, on an internal or external Web site or another network resource)? If so, delete it. Delete email messages after information is distributed. Consider whether you will refer to the information again. Are you required to keep it? For most UW employees, approximately 70 to 80 percent of email messages can be deleted because the information can be found in other places or because the information is transitory.
Try to handle each email message only once before taking action. If you can respond or take specific action in two minutes or less – do it. (File, respond, make a call, etc.). About 30 percent of your email can probably be addressed in this manner.
Email messages requesting information or an action are not always directed to the appropriate person. After reading a message determine whether you need to respond to it, or whether it you should delegate it to someone who is better placed to respond to it.
If a response or specific action will take more than two minutes of dedicated time – defer it. If you are working in Outlook take advantage of the ability to flag messages that you chose to defer. Using the proper tools to flag or label email messages can help you find them later so that you can determine whether action is still required. You can also add email messages to your “To Do” list by dragging the message to your "Tasks" list.
Create folders that are logically aligned with the way in which business is conducted for you office such as projects, transactions, standing meetings, budgets, and employees. Place all email requiring retention that is related to a project, transaction, or meeting in the appropriate folder. Try to parallel or associate your paper based filing system with the email folder system.
Section 5: How Do I Manage the Email I Have to Keep?
If you currently sort your stored email messages, you might find some of the following suggestions helpful.
Make a folder for each project (that will require retention of some records for a specified period of time). Put all email related to this project into this single folder. (Use your email client's search function to help you find messages within it.) Remember to check both your inbox and sent mail folder for these emails. When the project is complete, note the date of the termination of the records retention period and retain the entire folder until that time.
Email folder titles should be clear, concise, and relate directly to the emails that will reside in the folder. Many times, the title can be taken directly from the email subject line. It might help if once the project or function is completed; the retention period is noted in the folder title.
(Note: All records pertaining to that project may be kept with the folder, even if some of them have a shorter retention period.)
Make a folder for each type of transaction record. That is, if you collect time sheet information through email, you might have a timesheet folder. At the end of each year, you can dispose of records within the folder that are older than the required retention period. Or you could choose to start a new folder for each year, and then dispose of the oldest folder at the appropriate time.
Make a folder for each standing meeting and store the minutes in that folder. At the end of each year, dispose of the records that are beyond their records retention period. (Your email client allows you to sort on date and hence have the oldest records all together.)
Maintain function-specific folders. Creating a folder for statistics can be a helpful resource when making a budget request, compiling reports, or during Accreditation. Folders could be created to house monthly or annual statistics.
Creating subfolders is a very useful way to easily find information. A folder could be called "Budget Files" and subfolders could be named for each budget with which you work. A folder could be called "Time Sheets" and the title of each subfolder could be comprised of the name of each employee whose timesheet you collect or approve.
Email that is transitory and is only being kept for reference purposes can be placed in one or two folders and sorted at the end of each year by topic or date to make it easier to delete.
To help manage sent mail, cc: yourself on messages which must be kept to meet their retention periods and manage them with your other incoming mail. Your sent mail folder will then contain only duplicates and messages of transitory value, and can be purged regularly.
Archive folders can be created for groups of emails related to the same topic or function that have been designated archival in the General Records Retention Schedule. (Archival records are retained permanently and sent to the University Archives for permanent preservation. The Archives collects not only the historical records of the University, but also records or email that have permanent legal, financial, or administrative value. The University Archivist decides what is Archival and what is not.)
If you don’t like to use folders, the odds are that your email client will allow you to search, sort and tag the emails in your inbox and sent-mail box.
Search and sort functions are useful for locating and grouping specific messages that have characteristics in common. They may be to or from a single individual/group, or they may relate to a specific type of action or event (budget approvals/transactions or meeting minutes).
To search in Outlook, click on the folder you would like to search (all the files in the folder will be listed), enter the search term in the “search box” and press the return key.
Outlook’s search “options” also allow you to search all folders and include the Deleted Items folder in your search. You can access “search options” by clicking on the “search pane menu” down arrow next to the search box. Be prepared to wait if you have a large number of emails in your mail box. You can refine the criteria of your search (dates, to/from, etc.) by opening the search box “query builder” clicking on the set of double arrows at the far right of the search box.
To search in Web Pine, when you are viewing the inbox index, click on the "Search" button not too far to the right of the "current folder" notation in the upper left. If you do not see a search box there, look for the very small little black arrow just to the right of the upper-left Web Pine logo (there might be two little arrows there; this would be the upper one), click on the arrow and a search box will open. Click on the search box. It will provide criteria you can chose from to limit the search to only the email headers or the body of the text, or only the sent to or from line, recipient, participant, cc, date, and so on.
To search in PC-Alpine you use the ";" command from the inbox index. Once you type ";" you can choose from the list at the bottom of the screen. The most common choice is Text ->All -> and then add your search term. PC-Alpine will search for this term anywhere in the message including both the header and the body.
Finally, consider setting up a wiki or SharePoint site for a project or standing meeting rather than using email. A wiki or SharePoint site gathers all the information, written and received, by its users in one location. It allows all users to comment directly on drafts, see all drafts in one place, and communicate with each other. Create all drafts, notes, plans, meeting minutes, etc on the wiki or SharePoint site. Retain the site for the required number of years and then either delete it or transfer it to the University Archives (as directed by a UW retention schedule). Remember though that such sites are also subject to Public Records Requests, and litigation.
Section 6: If You Are a Manager
If you are a manager you might want to:
When an employee separates from employment:
Note: To allow time for the department to appropriately transfer ownership or dispose of the records, systems administrators must establish procedures to assure that email and other electronic records associated with a separated employee are not automatically deleted before the end of one year after the employee’s separation.