- How to Log into Paymentnet
- How to Review or Approve Charges
- How to View your Monthly Statement
- How to Query (search) Specific Parameters
- How to Change and Split Accounting Codes
- Non-Taxed Goods
- What to Do if Your Card is Lost, Stolen, or Damaged
- General Guidelines
- Card Profile Report for Liaisons and Approvers
- Open your Internet Browser.
- Enter the following in your address bar: http://www.paymentnet.jpmorgan.com
- Enter your Organization ID, User ID, and Pass Phrase.
Go to Transactions Menu and then Manage
The Transaction List screen enables you to review or approve transactions that have posted. The transaction information shown includes general transaction data, as well as account code information.
Note All transactions on this screen have not been downloaded into the General Ledger. Once that has been done, transactions cannot be edited, although they can still be viewed or used for reporting.
Transaction Detail Screen
To view the detail an individual transaction, click on the blue text of any transaction.
You may assign accounting codes to each transaction, split transaction to multiple accounting codes, dispute transactions, and review or approve transactions from the Transaction Detail page. More on this in section 5.
Using the checkboxes (which are also viewable on the Transaction List page), match transactions with receipts and click “Review.” Managers can click “Approve” and so on.
On the left side of the Welcome Screen, select Electronic Statement & Payment.
Navigate within Electronic Statement & Payment
The Menu drop-down list helps navigate through all of the Electronic Statement & Payment screens. When you initially open Electronic Statement & Payment, the Statement screen loads with the user’s current statement.
If more than one page of list items exists, the user will have the ability to jump to the next page (double arrow facing right), the last page (double arrow face right with bar), the previous page (double arrow facing left), and the first page (double arrow facing left with a bar).
The Query function enables you to view the transactions that meet user-specified criteria. Queries are available on the Transaction List page as well as many other pages. This feature is available to all user roles.
Create a Query
In order to create a query, click on the Create Query button.
Determine if the query is to:
- Meet All questions asked within the query.
- Meet Any questions asked within the query (meaning that a transaction only has to meet one of the criteria to appear in the query).
Once that has been determined, select your choice of All or Any from the drop-down box.
In the first drop-down box, select the field to query.
In the second drop-down box, select the variable of the query:
- Is between will create a range between two dates or two amounts.
- Contains is recommended for all text field searches.
To add additional criteria rows, click the plus button. Click the delete button to remove one row of criteria. Click Reset Wizard to clear all information and begin a new query. Click Reset Query to revert to your previous query. Repeat Steps 4-7 until your query is completed.
• Click Process Query.
• Your results will now display on the Transaction List page.
Save a Query
If you need to run this query often, you can now save the query by clicking on the Save Query button. You will be prompted to type in a name for the query. This saved query will then appear in the “Select a View” drop-down box.
Delete a Query
In order to delete a query, first select that query from the “Select a View” drop-down box and click go. Once the information has populated on the Transaction List page, click the Delete Query button.
To change your accounting code defaults in order to charge a different account code, select the charge from the Transaction screen. Then, click the charge to access the charge detail. You can now access the Accounting Codes with a drop-down list box, a free-form input text box, or a combination of the two.
If a transaction does not have a default cost center or the code is incorrect, you can modify it.
Note To assist the accurate selection of data, PaymentNet combines the accounting code description with the code. This feature helps avoid incorrect accounting code combinations.
Up to 99 splits can be made on a single transaction; this helps allocate certain parts of the dollar amount to different accounting centers.
- Click on the Split button to begin dividing the total amount of the transaction it into multiple accounting codes.
- Select the number of splits from the drop-down list.
- To edit a particular row, click Edit Row. This enables you to edit accounting codes and allocate the billing amount by either percentage or by dollar amount.
- When you are finished allocating a row, click Save Row. This will refresh the screen and enable you to edit any additional rows.
- When you have finished the entire split, click Save Split. If you would like to cancel the changes you have made, click the Undo/Cancel Split button.
Note For tax calculating purposes, in split transactions, the parent transaction will retain the total amount, or estimated tax amount due.
PLU must report USE tax. If tax is not assessed on a retail item, please forward a copy of the charge receipt with account numbers noted. Please forward the receipt copy to Accounts Payable by the 15th of the month following the purchase. This includes items purchased online or purchased out of state and sent to PLU.
Initiate disputed transactions on-line. By choosing the appropriate reason, PaymentNet will automatically supply you with any further information fields that are required to complete the dispute.
Select the transaction to dispute, access the detail, and click the Dispute button.
Enter the required information and click Submit. A yellow square immediately appears next to the transaction on the Transaction List screen, indicating that the dispute has been initiated (see below).
Cancel the Dispute
Click the Undo button on the Transaction Detail screen. The yellow square indicator will be removed and the dispute will be dropped.
Once the JPMorgan Chase Dispute department has processed all required information, the yellow square indicator next to the transaction will be replaced with a red square, indicating that the transaction is currently in the dispute process.
Resolving a Dispute
Cardholders can resolve disputed transactions online with the Mark as Resolved button. This option will appear for transactions already displaying the red square indicator.
After the Mark as Resolved button is clicked, PaymentNet displays the following message:
This record has been sent to the dispute department for resolution
Once the resolution has been processed, the red square indicator will automatically be removed.
Enhanced Transaction Detail
Depending on a merchant’s enhanced data capture abilities, PaymentNet can display Level I, II, and III information. If Level III information is available from the merchant, a green dollar icon appears next to the Trans ID on the Transaction List screen. By clicking on the icon, the Purchase Detail, including sales tax amounts and, if transmitted, line item details are displayed (see the graphic below).
Always keep your purchase card in a safe place and do not loan your card out. If you lose your card or have your card stolen, contact Visa immediately at 1-800-VISA-911 or for outside of the US call collect 1-801-281-5825. In addition, contact the Business Office at ext. 8867 or 7171.
Please follow the Purchase Card Guidelines located on the Forms Page. Keep in mind to refrain from using your card on campus and for personal charges. Also, keep original receipts in your department for all purchases including travel away (such as J-term) charged to a different department; make copies of your PLU charge receipts and submit them to the other department. Please contact ext. 8867 if you have questions in reference to the guidelines.