What we Support
FOR STUDENTS:
- Support for
connecting personal computers in residence hall rooms to the campus
network
- Computing questions through the student help desk
- Assistance for problems with supported software
- Voicemail support
- Information provided in handouts and on the web
- Email/web accounts
- 150 megabytes of space available for each individual
account. Club accounts are also available upon request by the
club's advisor.
- Training referrals*
- We provide
information on training resources
- Haley Information Center
- Computers for general student use. Standard software includes
Microsoft Office, Mozilla Firefox and IE. The Haley Center is open 7 days each
week. Hours are available on our web page.
FOR FACULTY (ADDITIONAL SUPPORT UNDER "FACULTY AND STAFF"):
see also Platform Support Policy
- Email / Web
Accounts
- 150 megabytes of space is available for each individual
account. Additional space is available for academic instruction
or research upon request.
- Class threaded discussion groups
- Upon request, we will set up threaded discussion groups for
academic instructional purposes as well as groups that support
the mission of the University.
- Computer repair on University-owned standard computers purchased through Computing and Telecommunication Services.
- Support and consultation on standard supported operating systems
and applications.
- We provide installation of Windows 2000 and above and software assistance on the basic
functions of Microsoft Office 2000 and above.
FOR FACULTY AND STAFF:
see also Platform Support Policy
- Networking
infrastructure and support*
- Network connections
are provided to academic and administrative offices for University-owned
computers.
- Computer purchasing
information for departments
- We provide
pricing and configuration research for University standard equipment.
Standard hardware includes Dell computers and HP printers.
- Computer repair
on University-owned standard computers and printers purchased
through Computing and Telecommunication Services*
- We provide
support in the form of trouble-shooting problems and repair on
campus when possible. Some equipment may need to be sent off-site for
repair.
- Support and
consultation on standard operating systems and applications, which
include Windows 2000/XP, Microsoft Office applications (Office
2000 and 2003), Thunderbird email and Oracle calendar.
- We provide installation and software assistance on the basic
functions of the above mentioned operating systems and applications.
- Calendar accounts
- We set up Oracle Calendar accounts for faculty and staff upon request. Support
includes written instructions, telephone assistance and workshops
upon request.
- Email: Thunderbird
- We provide assistance in the form of telephone support, in-person
consultation, instructional workshops, and informational handouts.
- Browsers: Firefox 1.x and above and Internet Explorer 6.x and above
- We provide
basic trouble-shooting assistance. Since
no single browser will open every web page, we’ve provided you with the
options
of using any of the above-mentioned browsers.
- Palm Desktop and PDA
support (Palm OS only) for University-purchased devices
- We
provide software support for the Palm Desktop and Oracle sync
applications. Our server software prevents us from the ability to sync with many newer models of PDAs, including "all-in-one" devices such as newer Treo phones. Minimal time may, as workloads permit, be spent on trouble-shooting these newer devices. We will provide basic troubleshooting on existing or older PDA hardware.
Departments will need to absorb the cost of hardware repairs if needed.
- Netstor server space
- PLU’s answer to backups of your critical files: Netstor
folders can be created for you on a file server, which is accessible from any computer on campus using
your Windows username and password.
- Training
- We provide information
about training resources. Workshops in the basics
of our supported software are held throughout each semester on request. In addition, weekly open lab sessions are held for those who would like to practice skills or need assistance with projects.
- Standard Administrative software systems
- Telephone repairs*
- Repairs are made on
malfunctioning equipment.
- Voicemail support
- Information is provided in the form of consultation and handouts
* Some specific services in these categories may
be charged back to the individual or department. Please contact Computing
and Telecommunication Services for more information.
NOTE: Securing
assistance (installation, use and maintenance) on equipment or software
not found in the above list is the responsibility of the requesting
individual or department. Individuals or departments considering
the purchase of non-standard equipment or software are strongly encouraged
to purchase service and support contracts. Our department may provide
consultation, as time permits. We do not install, configure, repair, or support personally owned hardware or software.
Approved by the
Presidents Council January 4, 2000. Updated 2/08
