Manage Difficult Encounters: Minimize Stress
Friday, October 25, 2013, 8:30am – 4:30pm
This workshop will examine some of the causes of difficult encounters with patients and families and more importantly offer you strategies to defuse negative encounters while facilitating the patients and families control of themselves, not others.
Presenter: Nancy Ellis, RN, MS, CNS
Fee: $149.00 Contact Hours: 6.25