FAQ

General FAQs

What do I do if the Health Center is closed?

  • In an emergency, call 7911 from on campus or 911 from off campus. If the Health Center is closed and you require urgent medical advice, you may contact the MultiCare nurse consulting line by calling 253-792-6300.
  • If it is not an emergency and you do not require urgent medical advice, the Health Center  is open Monday through Friday 8:00 am to 5:00 pm 9closed from noon to 1:00 pm daily for lunch), call 253-535-7337 to make an appointment.
  • If you are injured or sick, click here for resources and health education.

Oww, my parent isn't here, what do I do?

  • In an emergency, call 7911 from on campus or 911 from off campus. If the Health Center is closed and you require urgent medical advice, you may contact the MultiCare nurse consulting line by calling 253-792-6300.
  • For health resources and education, click here

Where is the Health Center?

The Health Center is located at 121st Street and Park Avenue, just across from the Mortvedt Library. The Health Center is open Monday through Friday 8:00 am to 5:00 pm. We are closed from noon to 1:00 pm daily for lunch.

Wellness Access Plan

How does the PLU Wellness Access Plan differ from the PLU Insurance Plan that was offered in the past?

The past PLU Student Health Insurance plan offered coverage with a maximum benefit coverage of $5,000 for accidents and $1,000 for sickness. It did not cover any preventive health care visits. The PLU Wellness Access Plan is not insurance, but it functions in a similar manner. Unlike the previous PLU insurance plan, the PLU Wellness Access Plan will provide coverage for preventative health care, such as flu vaccines and physicals. For those who have a primary health insurance plan, the Wellness Access Plan serves in a similar manner to help with costs not covered by the primary plan. For those who do not have a plan, it can function as the first source of dollars to assist with health care costs.

I already have health insurance. How does this plan benefit me?

The Wellness Access Plan will help supplement health insurance. It can be used to cover insurance deductibles and other eligible out-of-pocket costs. For example, if primary insurance does not cover the cost of a medication or medically required vaccination, the Wellness Access Program may provide financial assistance with those costs. In addition, it can be used to assist with preventative care and dental costs. The plan also covers some of the Health Center services that were previously charged to student accounts.

Can I waive out of this plan?

No. There is no option to waive out of this plan. All domestic students are required to be enrolled. Students who are employees of the university and who obtain healthcare benefits from university, are not a part of the Wellness Access Plan. Staff at the Health Center will work with students who have insurance to help maximize the benefits of the Wellness Access Plan. Previously, students could waive the PLU Insurance policy if they could demonstrate a comparable outside medical insurance plan. That is not the case with the Wellness Access Plan. The plan is designed so students who have insurance can realize the benefits of this additional plan.

Does the Wellness Access Plan assist when overseas on an official PLU program?

As in the past, PLU continues to purchase foreign travel insurance for students studying on official PLU programs. The Wellness Access Plan would provide secondary financial assistance for medical care if an illness or accident occurred.

When does the plan start and end?

It is a 12-month plan, for students enrolled for both fall (August 1 – January 31) and spring (January 1 – July 31) semesters. The plan begins August 1st. International student Wellness Access Plan fees are covered through international student insurance.

How do I access the reimbursement for medical costs covered by the plan?

For services provided at the PLU Health Center, there is no need to complete any paperwork. For off-campus services, students must complete a claim form that will be sent to a third party adjuster, the National Accident & Health General Agency (NAGHA), for review and payment.

Will the Health Center bill my private health insurance?

The PLU Health Center does not bill private insurers directly. As in the past, the Health Center will, however, provide all paperwork for students to bill outside insurers. Since there is no charge for Health Center office visits, there is no need to present an insurance card to visit the PLU Health Center.

Are there charges to use the Health Center or Counseling Center?

Visits to the Health Center and Counseling Center are free of charge. Both centers are designed to assist students with ongoing health and wellness while they study at PLU. These services are short-term and focused. If students have off-campus health care providers for either counseling services or medical services, both centers can help coordinate care and assist with implementing a primary care giver’s treatment plan.

Can I get a refund if I don't use the plan?

No. There is no refund available with the Wellness Access Plan. Staff at the Health Center will be glad to work with students who would like help with maximizing the benefits of the Wellness Access Plan.

Exactly what is it that I will get for my $175 per semester?

Here are some examples of the financial and health care benefits that you will receive under the Wellness Access Plan:

I have an illness or accident that requires an emergency room visit or CT scan.

  • I have health insurance: Your insurance plan would provide first dollar coverage.  The PLU Wellness Access Plan would provide up to $1,000 in benefits to reimburse unmet deductible or eligible out-of-pocket expenses or up to $5,000 per accident.*
  • I do not have health insurance: The PLU Wellness Access Plan would help you pay for the first $1,000 of the cost of the emergency visit or test or up to $5,000 per accident.*

I need a physical to be cleared for study away, a job, a sports team, or co-curricular program.

  • I have health insurance: There is no charge under the Wellness Access Plan for a physical exam at the PLU Health Center and completion of the accompanying paperwork.
  • I do not have health insurance: There is no charge under the Wellness Access Plan for a physical at the PLU Health Center exam and completion of the accompanying paperwork.

I have a chronic illness for which I need monthly medical visits.

  • I have health insurance: The Wellness Access Plan would cover up $1,000 total for the year to supplement any co-pay obligations under your existing insurance plan or other eligible out of pocket costs.*
  • I do not have health insurance: The Wellness Access Plan would cover up $1,000 total for the year to assist with the costs of your care.*

I need to see a provider off-campus

  • I have health insurance: If you need to see a provider that is off-campus, whether in or out of your primary plan network for outpatient care, the PLU Wellness Access Plan can reimburse you for the cost of the medical expense up to $1,000 per sickness and $5,000 per accident.*
  • I do not have health insurance: If the PLU Health Center needs to refer you to a provider that is off-campus, the PLU Wellness Access Plan can reimburse you for the cost of the medical expense up to $1,000 per sickness and $5,000 per accident.*

I was sick in the fall with one illness and used the PLU Wellness Access Plan, but in the spring, I got sick with a different illness and need to see a different specialist off campus.

  • I have health insurance: The benefits provided by the PLU Wellness Access Plan are per illness (diagnosis).  Therefore, each illness (diagnosis) is subject to a new limit.  So The PLU Wellness Access Plan would provide up to $1,000 in benefits to reimburse unmet deductible or eligible out-of-pocket expenses.*
  • I do not have health insurance: The benefits provided by the PLU Wellness Access Plan are per illness (diagnosis).  Therefore, each illness (diagnosis) is subject to a new limit.  So The PLU Wellness Access Plan would provide up to $1,000 in benefits to help pay for the costs incurred for the spring illness.*

* “Costs” and “out of pocket costs” refer to those fees charged by a healthcare provider or facility.

I need to see a specialist off campus, but I have not met my deductible yet.

  • I have health insurance: The PLU Wellness Access Plan will supplement your primary plan by reimbursing you for the unmet deductible up to the maximum benefit under the PLU Wellness Access Plan.
  • I do not have health insurance: The PLU Wellness Access Plan will provide your reimbursement for your out of pocket costs up to the maximum benefit under the PLU Wellness Access Plan.