PLU Help Desk
Initiatives & Projects

User Support Initiatives & Projects

Access to project descriptions requires PLU ePass username and password. 

2010-2011 Initiatives

  • Complete Migration and Roll Out of Help Desk Software
  • Enhance Security Standards and Services (Laptops, email, file sharing, etc.)
  • Develop Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Performance Metrics
  • Redesign Help Desk Web Site

2010-2011 Projects

  • Implement Classroom, Lab, and Desktop Computer Replacement Program
  • Investigate Sustainability and Computer Power Usage Software
  • Create Documentation / Training for New Google Apps
  • Deploy Windows 7
  • Upgrade GoPrint / CBORD Readers in the Haley Information Center
  • Complete Summer Preventative Maintenance on Computers
  • Test Office 2010 and Develop Strategies for Deployment
  • Update Patchlink Server
  • Complete Office Summer Moves