User Support Initiatives & Projects
Access to project descriptions requires PLU ePass username and password.
2010-2011 Initiatives
- Complete Migration and Roll Out of Help Desk Software
- Enhance Security Standards and Services (Laptops, email, file sharing, etc.)
- Develop Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Performance Metrics
- Redesign Help Desk Web Site
2010-2011 Projects
- Implement Classroom, Lab, and Desktop Computer Replacement Program
- Investigate Sustainability and Computer Power Usage Software
- Create Documentation / Training for New Google Apps
- Deploy Windows 7
- Upgrade GoPrint / CBORD Readers in the Haley Information Center
- Complete Summer Preventative Maintenance on Computers
- Test Office 2010 and Develop Strategies for Deployment
- Update Patchlink Server
- Complete Office Summer Moves
