PLU Help Desk
Services & Requests

Services & Requests

Listed below are some of the services and support provided via the Help Desk. Use the tabs at the top to access:

  • Topics - Topical listing of services; click the Topic to expand it
  • A-Z - Services listed alphabetically
  • Search - Enter one or more keywords

Need help with your question or problem? You can Make a Service Request online. You'll need your PLU ePass username and password to log in.  If you're having trouble with your ePass, phone 253-535-7525 or email helpdesk@plu.edu from another non-PLU email account.

Make Service Request

Quick Links


Accounts & Passwords
PLU ePass accounts, changing passwords, department & organization accounts

Cyber Safety

253-535-7525 • helpdesk@plu.eduWeb site

Protecting your online identity, privacy and personal safety.

Department, Club, Organization Accounts

253-535-7525 • helpdesk@plu.eduWeb site

Email and web accounts for departments, clubs, and organizations.

ePass

253-535-7525 • helpdesk@plu.eduWeb site

PLU ePass accounts for accessing the campus network and online resources.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Phishing

253-535-7525 • helpdesk@plu.edu

Fraudulent attempts to access personal and financial information.

ResNet

253-535-7525 • helpdesk@plu.eduWeb site

Accessing the campus network from Residence Hall rooms.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduWeb site

Access windows computers on campus using a domain account.

Email, Calendar, Google Apps
Communication and collaboration tools like mail, calendar, and Google Apps

Gmail

253-535-7525 • helpdesk@plu.eduWeb site

Google web-accessible email application.

Google Apps for Education

253-535-7525 • helpdesk@plu.eduWeb site

Google email, chat, calendar, docs, and sites.

Google Calendar

253-535-7525 • helpdesk@plu.eduWeb site

Collaborative calendaring for students, faculty, and staff.

Google Chat

253-535-7525 • helpdesk@plu.eduWeb site

Chat by text, voice and video with other Google Apps users.

Google Sites

253-535-8728 • dmc@pluWeb site

Easy creation of a web site or digital portfolio.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Kiosks

253-535-7525 • helpdesk@plu.eduWeb site

Computer stations in public areas around campus for checking email.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

POP and IMAP

253-535-7525 • helpdesk@plu.eduWeb site

Settings for email clients like Thunderbird or Outlook.

Preventive Maintenance

253-535-7525 • helpdesk@plu.eduWeb site

Periodic maintenance on university computers and software.

Vacation Responder

253-535-7525 • helpdesk@plu.eduWeb site

Email tool for sending automatic response when away.

Network, Wireless, Phones, & Cable TV
Accessing the PLU network, phone system, and cable TV

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Long Distance

253-535-7525 • helpdesk@plu.eduWeb site

Long distance phone services.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Phones

253-535-7525 • helpdesk@plu.edu

Campus telephone services.

ResNet

253-535-7525 • helpdesk@plu.eduWeb site

Accessing the campus network from Residence Hall rooms.

Voicemail

253-535-7525 • helpdesk@plu.eduWeb site

Voice mail service on PLU campus telephones.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduWeb site

Access windows computers on campus using a domain account.

Wireless

253-535-7525 • helpdesk@plu.eduWeb site

Connect via wireless to the PLU campus network.

Classrooms, Labs, & Learning Technologies
Learning spaces and learning tools

Computer Repairs

253-535-7525 • helpdesk@plu.eduWeb site

Repair of university and personally-owned computers and computer equipment.

Google Apps for Education

253-535-7525 • helpdesk@plu.eduWeb site

Google email, chat, calendar, docs, and sites.

Google Calendar

253-535-7525 • helpdesk@plu.eduWeb site

Collaborative calendaring for students, faculty, and staff.

Google Chat

253-535-7525 • helpdesk@plu.eduWeb site

Chat by text, voice and video with other Google Apps users.

Google Sites

253-535-8728 • dmc@pluWeb site

Easy creation of a web site or digital portfolio.

GoPrint

253-535-7525 • helpdesk@plu.eduWeb site

Print management system for public computer labs on campus.

Haley Information Center

253-535-7525 • helpdesk@plu.eduWeb site

Computer workstations in the library available for general use.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Printers

253-535-7436 • ucomhelp@plu.eduWeb site

Printing and copying services.

Computers & Software
Computer hardware, software, purchasing, and maintenance

Assistive Technology

253-535-7525 • helpdesk@plu.eduWeb site

Computer equipment and software made available to assist students with disabilities.

Backups

253-535-7525 • helpdesk@plu.edu

Assistance and instruction provided for backing up University data.

Computer Purchases

253-535-7525 • helpdesk@plu.eduWeb site

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduWeb site

Repair of university and personally-owned computers and computer equipment.

Firefox

253-535-7525 • helpdesk@plu.eduWeb site

Standard web browser at PLU.

GoPrint

253-535-7525 • helpdesk@plu.eduWeb site

Print management system for public computer labs on campus.

Hardware Support

253-535-7525 • helpdesk@plu.eduWeb site

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Macintosh

253-535-7525 • helpdesk@plu.eduWeb site

Get help with your Apple Macintosh desktop or laptop computer.

Microsoft Access

253-535-7525 • helpdesk@plu.eduWeb site

Create databases and manage data.

Microsoft Excel

253-535-7525 • helpdesk@plu.eduWeb site

Create and work with data in spreadsheets.

Microsoft Office

253-535-7525 • helpdesk@plu.eduWeb site

Support for Microsoft Office products like Word, Excel, Powerpoint, Access, and Publisher.

Microsoft PowerPoint

253-535-7525 • helpdesk@plu.eduWeb site

Create presentations.

Microsoft Publisher

253-535-7525 • helpdesk@plu.eduWeb site

Create publications and marketing materials.

Microsoft Word

253-535-7525 • helpdesk@plu.eduWeb site

Word processing application.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Patchlink

253-535-7525 • helpdesk@plu.eduWeb site

Automated program that updates software on university computers.

Preventive Maintenance

253-535-7525 • helpdesk@plu.eduWeb site

Periodic maintenance on university computers and software.

Printers

253-535-7436 • ucomhelp@plu.eduWeb site

Printing and copying services.

SPSS

253-535-7525 • helpdesk@plu.edu

Statistical analysis application.

Spyware

253-535-7525 • helpdesk@plu.eduWeb site

Software that has gathers information from your computer without your knowledge.

Windows

253-535-7525 • helpdesk@plu.edu

Get help with Microsoft Windows operating systems.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduWeb site

Access windows computers on campus using a domain account.

Security, Anti-Virus, Data Backups
Anti-virus, anti-spam, backups, and cyber safety

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduWeb site

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Backups

253-535-7525 • helpdesk@plu.edu

Assistance and instruction provided for backing up University data.

Cyber Safety

253-535-7525 • helpdesk@plu.eduWeb site

Protecting your online identity, privacy and personal safety.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Patchlink

253-535-7525 • helpdesk@plu.eduWeb site

Automated program that updates software on university computers.

Phishing

253-535-7525 • helpdesk@plu.edu

Fraudulent attempts to access personal and financial information.

Preventive Maintenance

253-535-7525 • helpdesk@plu.eduWeb site

Periodic maintenance on university computers and software.

Trend Micro Internet Security

253-535-7525 • helpdesk@plu.eduWeb site

Anti-virus software for Windows computers.

Information Systems
Banner web and internet native banner (INB)

Mathematics Placement Survey/Exam

253-535-7525 • helpdesk@plu.edu

Take an online Math survey and placement exam.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Training & Workshops
Technology learning opportunities

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Microsoft Access

253-535-7525 • helpdesk@plu.eduWeb site

Create databases and manage data.

Microsoft Excel

253-535-7525 • helpdesk@plu.eduWeb site

Create and work with data in spreadsheets.

Microsoft Office

253-535-7525 • helpdesk@plu.eduWeb site

Support for Microsoft Office products like Word, Excel, Powerpoint, Access, and Publisher.

Microsoft PowerPoint

253-535-7525 • helpdesk@plu.eduWeb site

Create presentations.

Microsoft Publisher

253-535-7525 • helpdesk@plu.eduWeb site

Create publications and marketing materials.

Microsoft Word

253-535-7525 • helpdesk@plu.eduWeb site

Word processing application.

Web Services
Web site creation and maintenance, PLU search and online directory

Google Apps for Education

253-535-7525 • helpdesk@plu.eduWeb site

Google email, chat, calendar, docs, and sites.

Google Sites

253-535-8728 • dmc@pluWeb site

Easy creation of a web site or digital portfolio.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Online Directory

253-535-7525 • helpdesk@plu.eduWeb site

Search and browse people, departments, organizations, and PLU web pages.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Web Sites

253-535-8728 • webmast@plu.eduWeb site

PLU provides several options for creating and maintaining Web sites -- Cascade Server is available for departmental Web sites, and everyone at PLU has access to Google Sites, as well as the ability to set up personal disk space on our Web server.