PLU Help Desk

Randy Ainsworth

Senior Technical Support Specialist

Lake with Explorer
Phone:
253-535-7525
Office:
Library - Room Basement
Mon - Fri:
8:00 am - 5:00 pm
  • Personal
  • Education

Biography

I spent 16+ years as a professional photographer operating my own portrait studio in Aberdeen. I photographed weddings, families, high school seniors, individuals, etc. and earned various awards from regional and national professional associations.

In 1995, it came time for a change. I closed the studio and went to work for a local (Aberdeen) computer store doing repairs and assembling and configuring new computers as well as doing miscellaneous technical support.

In 2003, I went to work for SafeHarbor Technology initially working in the call center doing support for American Airlines. After a few months, I was promoted to Knowledge Engineer writing Web-based, self-help knowledge base articles for Washington Mutual, American Airlines, T-Mobile, Cox Communications, Philips, and other Fortune 500 companies.

I started working for PLU in February of 2008 in my present position repairing computers, configuring new computers for deployment, and providing PC and Macintosh technical support.

Responsibilities

I create, manage, and deploy the images (configuration) of university-owned Windows and Macintosh computers.

To ensure that Windows computers are kept up-to-date with security and other patches, I manage the WSUS server, which automates updates for university-owned computers.

When necessary, I respond to Help Desk tickets for a variety of hardware and software issues.

Interests

  • Away from PLU, my interests are mostly in playing music. Twice each month, I play with a worship team, The Soule Street Band. I play guitar and keyboards, and my wife does vocals.

Education

  • AA,

Areas of Emphasis or Expertise

  • Communications (journalism)