PLU Help Desk
What We Support

What We Support

For Students

  • Support for connecting personal computers in residence hall rooms to the campus network
  • Computing questions through the student help desk
    • Telephone repairs
    • Assistance for problems with supported software
    • Troubleshooting assistance for personally-owned laptops and other mobile devices
  • Voicemail support
    • Information provided in handouts and on the web
  • Email/web accounts
    • Assistance with PLU Google Apps for Education accounts with unlimited storage and 
    • Assistance with department and club webpages developed in WordPress or Google Sites
  • Training referrals
    • We provide information on training resources for supported software packages
  • Haley Information Center
    • 60+ Computers available in the library for general student use, which includes several group stations designed for collaboration on projects.  Private study areas, some of which are equipped with computers, are also available for reservation via the Circulation Desk. The Haley Center is open 7 days a week. Hours are available on the help desk home page.

For Faculty and Staff

  • Email/web accounts
    • Assistance with PLU Google Apps for Education accounts with unlimited storage and 
    • Assistance with department and club webpages developed in WordPress or Google Sites (locally hosted site options available upon request) 
  • Networking infrastructure and support
    • Network connections are provided to academic and administrative offices for University-owned computers.
  • Computer purchasing information for departments
    • We provide pricing and configuration research for University standard equipment. Standard hardware includes Dell and Apple computers. Please contact the Help Desk for any computer related purchases using university funds.
  • Computer repair on University-owned standard computers purchased through User Support.
    • We provide support in the form of troubleshooting problems and repair on campus when possible. Some equipment may need to be sent off-site for repair.
  • Support and consultation on standard operating systems and applications, which include Windows XP, 7 & 8, Microsoft Office applications, and Google Apps for Education.
    • We provide installation and software assistance on the basic functions of the above mentioned operating systems and applications.
  • We provide assistance in the form of telephone support, in-person consultation, instructional workshops, and informational handouts.
    • Phone and Mobile Device Support
      • We provide software support for email and calendar connections on most mobile devices.
    • Netstor server space
      • PLU's answer to backups of your critical files:  Netstor folders can be created for you on a file server, which is accessible from any computer on campus using your ePass username and password.  Department folders allow for file sharing within the department and permissions can be set to include other individuals within the PLU community.
    • Training
      • We provide training for a number of our supported applications and provide access to online training resources.  Workshops in the basics of our supported software are held throughout each semester.  In addition, small group sessions or individualized training can be organized for those who have specific needs or have small group projects and need assistance.
    • Standard Administrative software systems
    • Campus Telephone repairs
      • Repairs or replacements made for malfunctioning equipment.  Additional departmental charges may apply depending on damage to the device.
    • Voicemail support
      • Information is provided in the form of consultation and handouts.


    NOTE:
      Securing assistance (installation, use and maintenance) on equipment or software not found in the above list is the responsibility of the requesting individual or department. Individuals or departments considering the purchase of non-standard equipment or software are strongly encouraged to purchase service and support contracts. Our department may provide consultation, as time permits. We do not install, configure, repair, or support personally owned hardware or software.