About the MISO Survey

Pacific Lutheran University Information & Technology Services has participated in three MISO Surveys.  The MISO Survey is a web-based quantitative survey designed to measure how faculty, students, and staff view library and computing services in higher education. The MISO Survey gathers the following types of data about computing and library services.

  • Frequency of service use
  • Importance of services
  • Satisfaction with services
  • Perceived service orientation of service point staff
  • Level of constituent knowledge about key issues
  • Use of computing and information tools
  • Skills & learning
  • Demographic factor

The MISO Survey addresses the following research questions:

  • What services and resources are important to our constituents, and how successfully do our organizations deliver them?
  • How effectively do we communicate with our campus communities about our services and resources?
  • How skilled are our constituents in the use of software and library databases? What additional skills do they wish to learn, and how do they wish to learn?
  • Which software and hardware tools do our constituents use, and which of these tools do they own?
  • What roles do our constituents play on campus? What demographic factors identify them?
  • What benchmarks can be established for excellent delivery of library and computing services?

PLU Survey Results