Information & Technology Services
Directory of Services

Information & Technology Services (I&TS) provides technology, library resources, and a ride range of services, planning, and leadership in support of the university’s core teaching-learning mission.  This directory provides a comprehensive listing of Information & Technology Services offered to the PLU community.

Quick Links



Accounts & Passwords
PLU ePass accounts, changing passwords, department & organization accounts

Banner Student

253-535-7525 • helpdesk@plu.edu

Provides the tools for management of administrative and academic functions for students and faculty.

Cyber Safety

253-535-7525 • helpdesk@plu.eduWeb site

Protecting your online identity, privacy and personal safety.

Department, Club, Organization Accounts

253-535-7525 • helpdesk@plu.eduWeb site

Email and web accounts for departments, clubs, and organizations.

ePass

253-535-7525 • helpdesk@plu.eduWeb site

PLU ePass accounts for accessing the campus network and online resources.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Phishing

253-535-7525 • helpdesk@plu.edu

Fraudulent attempts to access personal and financial information.

ResNet

253-535-7525 • helpdesk@plu.eduWeb site

Accessing the campus network from Residence Hall rooms.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduWeb site

Access windows computers on campus using a domain account.

Email, Calendar, Google Apps
Communication and collaboration tools like mail, calendar, and Google Apps

Digital Media Center

253-535-8728 • dmc@plu.edu

Instructional technology support

Gmail

253-535-7525 • helpdesk@plu.eduWeb site

Google web-accessible email application.

Google Apps for Education

253-535-7525 • helpdesk@plu.eduWeb site

Google email, chat, calendar, docs, and sites.

Google Calendar

253-535-7525 • helpdesk@plu.eduWeb site

Collaborative calendaring for students, faculty, and staff.

Google Chat

253-535-7525 • helpdesk@plu.eduWeb site

Chat by text, voice and video with other Google Apps users.

Google Sites

253-535-8728 • dmc@pluWeb site

Easy creation of a web site or digital portfolio.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Kiosks

253-535-7525 • helpdesk@plu.eduWeb site

Computer stations in public areas around campus for checking email.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

POP and IMAP

253-535-7525 • helpdesk@plu.eduWeb site

Settings for email clients like Thunderbird or Outlook.

Preventive Maintenance

253-535-7525 • helpdesk@plu.eduWeb site

Periodic maintenance on university computers and software.

Vacation Responder

253-535-7525 • helpdesk@plu.eduWeb site

Email tool for sending automatic response when away.

Network, Wireless, Phones, & Cable TV
Accessing the PLU network, phone system, and cable TV

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Long Distance

253-535-7525 • helpdesk@plu.eduWeb site

Long distance phone services.

Multimedia Services

253-535-7509 • multimedia@plu.edu

Multimedia support for PLU.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Phones

253-535-7525 • helpdesk@plu.edu

Campus telephone services.

ResNet

253-535-7525 • helpdesk@plu.eduWeb site

Accessing the campus network from Residence Hall rooms.

Video Conferencing

253-535-7509 • media@plu.eduWeb site

Videoconference with remote colleagues.

Voicemail

253-535-7525 • helpdesk@plu.eduWeb site

Voice mail service on PLU campus telephones.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduWeb site

Access windows computers on campus using a domain account.

Wireless

253-535-7525 • helpdesk@plu.eduWeb site

Connect via wireless to the PLU campus network.

Classrooms, Labs, & Learning Technologies
Learning spaces and learning tools

Activity Insight

253-535-8728 • dmeasure@plu.eduWeb site

Online system for collecting and reporting on faculty activities.

Audio and Video Duplication

253-535-7509 • media@plu.eduWeb site

Audio and video duplications and format conversions.

Classroom Technology Support

253-535-7509 • media@plu.edu

Get support with classroom technology

Computer Repairs

253-535-7525 • helpdesk@plu.eduWeb site

Repair of university and personally-owned computers and computer equipment.

Digital Asset Manager

253-535-8728 • dmc@plu.eduWeb site

Provides a searchable institutional repository for digital artifacts like photos and videos.

Digital Media Center

253-535-8728 • dmc@plu.edu

Instructional technology support

Digital Media Center Small Grants Program

253-535-8728 • dmc@plu.eduWeb site

Annual grants program to enhance faculty integration of information technology into curriculum and pedagogy.

Event Support

253-535-7509 • media@plu.eduWeb site

Get audio, video, and multimedia support for events and meetings.

Google Apps for Education

253-535-7525 • helpdesk@plu.eduWeb site

Google email, chat, calendar, docs, and sites.

Google Calendar

253-535-7525 • helpdesk@plu.eduWeb site

Collaborative calendaring for students, faculty, and staff.

Google Chat

253-535-7525 • helpdesk@plu.eduWeb site

Chat by text, voice and video with other Google Apps users.

Google Sites

253-535-8728 • dmc@pluWeb site

Easy creation of a web site or digital portfolio.

GoPrint

253-535-7525 • helpdesk@plu.eduWeb site

Print management system for public computer labs on campus.

Grademaster

253-535-7509 • media@plu.eduWeb site

Test scanner for academic courses.

Haley Information Center

253-535-7525 • helpdesk@plu.eduWeb site

Computer workstations in the library available for general use.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Multimedia Equipment

253-535-7509 • media@plu.eduWeb site

Check out multimedia equipment for your classes, projects, and events.

Multimedia Productions

253-535-7509 • media@plu.eduWeb site

Professional audio and video recordings for university events.

Multimedia Services

253-535-7509 • multimedia@plu.edu

Multimedia support for PLU.

Printers

253-535-7436 • ucomhelp@plu.eduWeb site

Printing and copying services.

Video Conferencing

253-535-7509 • media@plu.eduWeb site

Videoconference with remote colleagues.

Computers & Software
Computer hardware, software, purchasing, and maintenance

Assistive Technology

253-535-7525 • helpdesk@plu.eduWeb site

Computer equipment and software made available to assist students with disabilities.

Backups

253-535-7525 • helpdesk@plu.edu

Assistance and instruction provided for backing up University data.

Computer Purchases

253-535-7525 • helpdesk@plu.eduWeb site

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduWeb site

Repair of university and personally-owned computers and computer equipment.

Digital Media Center

253-535-8728 • dmc@plu.edu

Instructional technology support

Firefox

253-535-7525 • helpdesk@plu.eduWeb site

Standard web browser at PLU.

GoPrint

253-535-7525 • helpdesk@plu.eduWeb site

Print management system for public computer labs on campus.

Hardware Support

253-535-7525 • helpdesk@plu.eduWeb site

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Macintosh

253-535-7525 • helpdesk@plu.eduWeb site

Get help with your Apple Macintosh desktop or laptop computer.

Microsoft Access

253-535-7525 • helpdesk@plu.eduWeb site

Create databases and manage data.

Microsoft Excel

253-535-7525 • helpdesk@plu.eduWeb site

Create and work with data in spreadsheets.

Microsoft Office

253-535-7525 • helpdesk@plu.eduWeb site

Support for Microsoft Office products like Word, Excel, Powerpoint, Access, and Publisher.

Microsoft PowerPoint

253-535-7525 • helpdesk@plu.eduWeb site

Create presentations.

Microsoft Publisher

253-535-7525 • helpdesk@plu.eduWeb site

Create publications and marketing materials.

Microsoft Word

253-535-7525 • helpdesk@plu.eduWeb site

Word processing application.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Patchlink

253-535-7525 • helpdesk@plu.eduWeb site

Automated program that updates software on university computers.

Preventive Maintenance

253-535-7525 • helpdesk@plu.eduWeb site

Periodic maintenance on university computers and software.

Printers

253-535-7436 • ucomhelp@plu.eduWeb site

Printing and copying services.

SPSS

253-535-7525 • helpdesk@plu.edu

Statistical analysis application.

Spyware

253-535-7525 • helpdesk@plu.eduWeb site

Software that has gathers information from your computer without your knowledge.

Windows

253-535-7525 • helpdesk@plu.edu

Get help with Microsoft Windows operating systems.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduWeb site

Access windows computers on campus using a domain account.

Library Services
Print and digital research materials, research assistance, and special collections.

Acquisitions

253-535-7500 • acq@plu.edu

Request a book, DVD, CD, or other materials for the library to purchase.

Archives & Special Collections

253-535-7586 • archives@plu.edu

Primary source materials pertaining to Pacific Lutheran University, the Scandinavian Immigrant Experience, ELCA, and Nisqually Plains Collection.

Book Orders

253-535-5026 • acq@plu.edu

Request books, DVDs, CDs, and other materials for the library.

Books

253-535-7500 • library@plu.eduWeb site

Library catalog to search for books.

Circulation

253-535-7500 • library@plu.edu

Front desk assistance for ILL, fines, checking out materials, and course reserves.

Course Reserves

253-535-7175 • library@plu.edu

Find/place course reserves.

Journals

253-535-7507 • library@plu.eduWeb site

Find journals or the best databases to search for information on a specific topic.

Library

253-535-7507 • library@plu.edu

Music

253-535-7507 • library@plu.edu

Online Resource Databases

253-535-7507 • library@plu.eduWeb site

Search or browse through PLU's databases for online articles and resources by either subject, field, or database name.

Reference

253-535-7507 • library@plu.edu

Research assistance

Research Help

253-535-7507 • library@plu.eduWeb site

Search for articles and find research help.

Security, Anti-Virus, Data Backups
Anti-virus, anti-spam, backups, and cyber safety

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduWeb site

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Backups

253-535-7525 • helpdesk@plu.edu

Assistance and instruction provided for backing up University data.

Cyber Safety

253-535-7525 • helpdesk@plu.eduWeb site

Protecting your online identity, privacy and personal safety.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Patchlink

253-535-7525 • helpdesk@plu.eduWeb site

Automated program that updates software on university computers.

Phishing

253-535-7525 • helpdesk@plu.edu

Fraudulent attempts to access personal and financial information.

Preventive Maintenance

253-535-7525 • helpdesk@plu.eduWeb site

Periodic maintenance on university computers and software.

Trend Micro Internet Security

253-535-7525 • helpdesk@plu.eduWeb site

Anti-virus software for Windows computers.

Information Systems
Banner web and internet native banner (INB)

Banner

253-535-7525 • helpdesk@plu.edu

Banner Advancement

253-535-7525 • helpdesk@plu.edu

Provides tools to manage the relationships with constituents and alumni.

Banner Finance

253-535-7525 • helpdesk@plu.edu

Management of accounts payable, accounts receivable, assets, grants, budgets, expenses and liabilities.

Banner Financial Aid

253-535-7525 • helpdesk@plu.edu

Management of admission and registration information with financial aid services.

Banner Human Resources

253-535-7525 • helpdesk@plu.edu

Management for personnel, benefits, and labor budget information.

Banner Payroll

253-535-7525 • helpdesk@plu.edu

Management tools to process pay, deductions, and taxes.

Banner Self-Service

253-535-7525 • helpdesk@plu.edu

Self-service application that allows students, staff, and faculty to access information.

Banner Student

253-535-7525 • helpdesk@plu.edu

Provides the tools for management of administrative and academic functions for students and faculty.

Common Apps

253-535-7151 • admissions@plu.edu

Online application system for undergraduate application.

FAMIS

253-535-7380 • fama@plu.edu

System used by Facilities to manage requests, resources, and scheduling.

Mathematics Placement Survey/Exam

253-535-7525 • helpdesk@plu.edu

Take an online Math survey and placement exam.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

R25

253-535-7450 • events@plu.edu

Software used to track and reserve campus locations and resources.

Training & Workshops
Technology learning opportunities

Digital Media Center

253-535-8728 • dmc@plu.edu

Instructional technology support

Digital Media Center Small Grants Program

253-535-8728 • dmc@plu.eduWeb site

Annual grants program to enhance faculty integration of information technology into curriculum and pedagogy.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Microsoft Access

253-535-7525 • helpdesk@plu.eduWeb site

Create databases and manage data.

Microsoft Excel

253-535-7525 • helpdesk@plu.eduWeb site

Create and work with data in spreadsheets.

Microsoft Office

253-535-7525 • helpdesk@plu.eduWeb site

Support for Microsoft Office products like Word, Excel, Powerpoint, Access, and Publisher.

Microsoft PowerPoint

253-535-7525 • helpdesk@plu.eduWeb site

Create presentations.

Microsoft Publisher

253-535-7525 • helpdesk@plu.eduWeb site

Create publications and marketing materials.

Microsoft Word

253-535-7525 • helpdesk@plu.eduWeb site

Word processing application.

Multimedia Services

253-535-7509 • multimedia@plu.edu

Multimedia support for PLU.

Web Services
Web site creation and maintenance, PLU search and online directory

Activity Insight

253-535-8728 • dmeasure@plu.eduWeb site

Online system for collecting and reporting on faculty activities.

Cascade Content Management System

253-535-8728 • cascade@plu.edu

PLU's Web content management system for creating and managing Web sites.

Digital Asset Manager

253-535-8728 • dmc@plu.eduWeb site

Provides a searchable institutional repository for digital artifacts like photos and videos.

Digital Media Center

253-535-8728 • dmc@plu.edu

Instructional technology support

Google Apps for Education

253-535-7525 • helpdesk@plu.eduWeb site

Google email, chat, calendar, docs, and sites.

Google Sites

253-535-8728 • dmc@pluWeb site

Easy creation of a web site or digital portfolio.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Online Directory

253-535-7525 • helpdesk@plu.eduWeb site

Search and browse people, departments, organizations, and PLU web pages.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Web Sites

253-535-8728 • webmast@plu.eduWeb site

PLU provides several options for creating and maintaining Web sites -- Cascade Server is available for departmental Web sites, and everyone at PLU has access to Google Sites, as well as the ability to set up personal disk space on our Web server.