Information & Technology Services
Information & Technology Services
Information & Technology Services

I&TS Service Directory

Information & Technology Services (I&TS) provides technology, library resources, and a wide range of services, planning, and leadership in support of the university’s core teaching-learning mission.  This directory provides a comprehensive listing of Information & Technology Services offered to the PLU community.

Accounts and Passwords

PLU ePass accounts, changing passwords, department & organization accounts

Cyber Safety

253-535-7525 • helpdesk@plu.edu

Protecting your online identity, privacy and personal safety.

Department, Club, Organization Accounts

253-535-7525 • Web site

Email and web accounts for departments, clubs, and organizations.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Phishing

253-535-7525 • helpdesk@plu.eduWeb site

Fraudulent attempts to access personal and financial information.

ResNet

253-535-7525 • helpdesk@plu.eduWeb site

Accessing the campus network from Residence Hall rooms.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb site

Submit a service request for computer, phone, and network problems and needs.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduWeb site

Access windows computers on campus using a domain account.

ePass

253-535-7525 • helpdesk@plu.eduWeb site

PLU ePass accounts for accessing the campus network and online resources.

Email, Calendar, and Google Apps

Communication and collaboration tools like mail, calendar, and Google Apps

Gmail

253-535-7525 • helpdesk@plu.eduWeb site

Google web-accessible email application.

Google Apps for Education

253-535-7525 • helpdesk@plu.eduWeb site

Google email, chat, calendar, docs, and sites.

Google Calendar

253-535-7525 • helpdesk@plu.eduWeb site

Collaborative calendaring for students, faculty, and staff.

Google Chat

253-535-7525 • helpdesk@plu.eduWeb site

Chat by text, voice and video with other Google Apps users.

Google Groups

253-535-7525 • helpdesk@plu.eduWeb site

Manage mailing and forwarding list and communicate and collaborate with group members.

Google Sites

253-535-7525 • helpdesk@plu.eduWeb site

Easy creation of a web site or digital portfolio.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Kiosks

253-535-7525 • helpdesk@plu.eduWeb site

Computer stations in public areas around campus for checking email.

POP and IMAP

253-535-7525 • helpdesk@plu.eduWeb site

Settings for email clients like Thunderbird or Outlook.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Phones

253-535-7525 • helpdesk@plu.eduWeb site

Campus telephone services.

Preventive Maintenance

253-535-7525 • helpdesk@plu.eduWeb site

Periodic maintenance on university computers and software.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb site

Submit a service request for computer, phone, and network problems and needs.

Spam

253-535-7525 • helpdesk@plu.eduWeb site

Uninvited "junk" email.

Thunderbird

253-535-7525 • helpdesk@plu.eduWeb site

Email client program.

Vacation Responder

253-535-7525 • helpdesk@plu.eduWeb site

Email tool for sending automatic response when away.

Network, Wireless, Phones, and Cable TV

Accessing the PLU network, phone system, and cable TV

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Long Distance

253-535-7525 • helpdesk@plu.edu

Long distance phone services.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

ResNet

253-535-7525 • helpdesk@plu.eduWeb site

Accessing the campus network from Residence Hall rooms.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb site

Submit a service request for computer, phone, and network problems and needs.

Telephone Moves

253-535-7525 • helpdesk@plu.eduWeb site

Service to move phone to different location.

Voicemail

253-535-7525 • helpdesk@plu.eduWeb site

Voice mail service on PLU campus telephones.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduWeb site

Access windows computers on campus using a domain account.

Wireless

253-535-7525 • Web site

Connect via wireless to the PLU campus network.

Classrooms, Labs, and Learning Technologies

Learning spaces and learning tools

Computer Repairs

253-535-7525 • helpdesk@plu.eduWeb site

Repair of university and personally-owned computers and computer equipment.

GoPrint

253-535-7525 • helpdesk@plu.eduWeb site

Print management system for public computer labs on campus.

Google Apps for Education

253-535-7525 • helpdesk@plu.eduWeb site

Google email, chat, calendar, docs, and sites.

Google Calendar

253-535-7525 • helpdesk@plu.eduWeb site

Collaborative calendaring for students, faculty, and staff.

Google Chat

253-535-7525 • helpdesk@plu.eduWeb site

Chat by text, voice and video with other Google Apps users.

Google Sites

253-535-7525 • helpdesk@plu.eduWeb site

Easy creation of a web site or digital portfolio.

Haley Information Center

253-535-7525 • helpdesk@plu.eduWeb site

Computer workstations in the library available for general use.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Printers

253-535-7436 • ucomhelp@plu.eduWeb site

Printing and copying services.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb site

Submit a service request for computer, phone, and network problems and needs.

Computers and Software

Computer hardware, software, purchasing, and maintenance

Assistive Technology

253-535-7525 • helpdesk@plu.eduWeb site

Computer equipment and software made available to assist students with disabilities.

Backups

253-535-7525 • helpdesk@plu.eduWeb site

Assistance and instruction provided for backing up University data.

Computer Purchases

253-535-7525 • helpdesk@plu.eduWeb site

Purchasing University-funded computers and computer equipment.

Firefox

helpdesk@plu.eduWeb site

Standard web browser at PLU.

Hardware Support

253-535-7525 • Web site

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Macintosh

253-535-7525

Get help with your Apple Macintosh desktop or laptop computer.

Microsoft Office

253-535-7525 • Web site

Support for Microsoft Office products like Word, Excel, Powerpoint, Access, and Publisher.

Microsoft Powerpoint

253-535-7525 • helpdesk@plu.eduWeb site

Create presentations.

Microsoft Publisher

253-535-7525 • helpdesk@plu.eduWeb site

Create publications and marketing materials.

Microsoft Word

253-535-7525 • helpdesk@plu.eduWeb site

Word processing application.

Music

253-535-7500 • library@plu.eduWeb site

Find music.

Patchlink

253-535-7525 • helpdesk@plu.eduWeb site

Automated program that updates software on university computers.

Preventive Maintenance

253-535-7525 • helpdesk@plu.eduWeb site

Periodic maintenance on university computers and software.

Printers

253-535-7436 • ucomhelp@plu.eduWeb site

Printing and copying services.

SPSS

253-535-7525 • helpdesk@plu.eduWeb site

Statistical analysis application.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb site

Submit a service request for computer, phone, and network problems and needs.

Software Support

253-535-7525 • helpdesk@plu.eduWeb site

Get help with computer software programs, updates, and training.

Spyware

253-535-7525 • helpdesk@plu.eduWeb site

Software that has gathers information from your computer without your knowledge.

Windows

253-535-7525 • helpdesk@plu.eduWeb site

Get help with Microsoft Windows operating systems.

Library Services

Print and digital research materials, research assistance, and special collections.

Acquisitions

253-535-5026 • acq2@plu.eduWeb site

Request a book, DVD, CD, or other materials for the library to purchase.

Archives & Special Collections

253-535-7586 • archives@plu.eduWeb site

Primary source materials pertaining to Pacific Lutheran University, the Scandinavian Immigrant Experience, ELCA, and Nisqually Plains Collection.

Ask-a-Librarian

253-535-7507 • library@plu.eduWeb site

Connect with librarians 24/7.

Book Orders

253-535-5026 • Web site

Request books, DVDs, CDs, and other materials for the library.

Books

253-535-7500 • library@plu.eduWeb site

Library catalog to search for books.

Circulation

253-535-7500 • library@plu.eduWeb site

Front desk assistance for ILL, fines, checking out materials, and course reserves.

Course Reserves

253-535-7175 • library@plu.eduWeb site

Find/place course reserves.

DVDs and Videos

253-535-7507 • library@plu.eduWeb site

Search the library catalog for DVDs and videos.

Electronic Resources

253-535-7507 • library@plu.eduWeb site

Search through the library's databases for electronic resources.

Interlibrary Loan

253-535-7508 • ill@plu.eduWeb site

Online interlibrary loan system.

Journals

253-535-7507 • library@plu.eduWeb site

Find journals or the best databases to search for information on a specific topic.

Library

253-535-7500 • library@plu.eduWeb site

PLU's library

Library Catalog

253-535-7500 • library@plu.eduWeb site

Search or browse through the catalog.

Library Hours

253-535-7500 • library@plu.eduWeb site

Semester schedule for the library.

Library Instruction

253-535-7500 • library@plu.eduWeb site

Information regarding library instruction sessions.

Online Resource Databases

253-535-7500 • Web site

Search or browse through PLU's databases for online articles and resources.

Reference

253-535-7507 • library@plu.eduWeb site

Research assistance.

Research Help

253-535-7507 • library@plu.eduWeb site

Search for articles and find research help.

Security, Anti-Virus, and Data Backups

Anti-virus, anti-spam, backups, and cyber safety

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduWeb site

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Data Security

253-535-7525 • helpdesk@plu.eduWeb site

Information regarding protection of confidential data.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Netstor

253-535-7525 • helpdesk@plu.eduWeb site

Store, share, and backup your files on a central server.

Patchlink

253-535-7525 • helpdesk@plu.eduWeb site

Automated program that updates software on university computers.

Preventive Maintenance

253-535-7525 • helpdesk@plu.eduWeb site

Periodic maintenance on university computers and software.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb site

Submit a service request for computer, phone, and network problems and needs.

Trend Micro Internet Security

253-535-7525 • helpdesk@plu.eduWeb site

Anti-virus software for Windows computers.

Information Systems

Banner web and internet native banner (INB)

Banner

253-535-7525 • helpdesk@plu.eduWeb site

Integrated database where basic information is shared between all systems.

Banner Advancement

253-535-7525 • helpdesk@plu.eduWeb site

Provides tools to manage the relationships with constituents and alumni.

Banner Finance

253-535-7525 • Web site

Management of accounts payable, accounts receivable, assets, grants, budgets, expenses and liabilities.

Banner Financial Aid

253-535-7525 • helpdesk@plu.eduWeb site

Management of admission and registration information with financial aid services.

Banner Human Resources

253-535-7525 • helpdesk@plu.eduWeb site

Management for personnel, benefits, and labor budget information.

Banner Payroll

253-535-7525 • helpdesk@plu.eduWeb site

Management tools to process pay, deductions, and taxes.

Banner Self Service

253-535-7525 • helpdesk@plu.eduWeb site

Self-service application that allows students, staff, and faculty to access information.

Banner Student

253-535-7525 • helpdesk@plu.eduWeb site

Provides the tools for management of administrative and academic functions for students and faculty.

Common Apps

253-535-7151 • admissions@plu.eduWeb site

Online application system for undergraduate application.

FAMIS

253-535-7380 • fama@plu.eduWeb site

System used by Facilities to manage requests, resources, and scheduling.

Mathematics Placement Survey/Exam

253-535-7525 • helpdesk@plu.eduWeb site

Take an online Math survey and placement exam.

R25

253-535-7450 • events@plu.eduWeb site

Software used to track and reserve campus locations and resources.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb site

Submit a service request for computer, phone, and network problems and needs.

Training and Workshops

Technology learning opportunities

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Microsoft Access

253-535-7525 • helpdesk@plu.eduWeb site

Create databases and manage data.

Microsoft Excel

253-535-7525 • helpdesk@plu.eduWeb site

Create and work with data in spreadsheets.

Microsoft Office

253-535-7525 • Web site

Support for Microsoft Office products like Word, Excel, Powerpoint, Access, and Publisher.

Microsoft Powerpoint

253-535-7525 • helpdesk@plu.eduWeb site

Create presentations.

Microsoft Publisher

253-535-7525 • helpdesk@plu.eduWeb site

Create publications and marketing materials.

Microsoft Word

253-535-7525 • helpdesk@plu.eduWeb site

Word processing application.

Web Services

Web site creation and maintenance, PLU search and online directory

Google Apps for Education

253-535-7525 • helpdesk@plu.eduWeb site

Google email, chat, calendar, docs, and sites.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

Online Directory

253-535-7525 • phonedir@plu.eduWeb site

Search and browse people, departments, organizations, and PLU web pages.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb site

Submit a service request for computer, phone, and network problems and needs.

A

Acquisitions

253-535-5026 • acq2@plu.eduWeb site

Request a book, DVD, CD, or other materials for the library to purchase.

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduWeb site

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Archives & Special Collections

253-535-7586 • archives@plu.eduWeb site

Primary source materials pertaining to Pacific Lutheran University, the Scandinavian Immigrant Experience, ELCA, and Nisqually Plains Collection.

Ask-a-Librarian

253-535-7507 • library@plu.eduWeb site

Connect with librarians 24/7.

Assistive Technology

253-535-7525 • helpdesk@plu.eduWeb site

Computer equipment and software made available to assist students with disabilities.

B

Backups

253-535-7525 • helpdesk@plu.eduWeb site

Assistance and instruction provided for backing up University data.

Banner

253-535-7525 • helpdesk@plu.eduWeb site

Integrated database where basic information is shared between all systems.

Banner Advancement

253-535-7525 • helpdesk@plu.eduWeb site

Provides tools to manage the relationships with constituents and alumni.

Banner Finance

253-535-7525 • Web site

Management of accounts payable, accounts receivable, assets, grants, budgets, expenses and liabilities.

Banner Financial Aid

253-535-7525 • helpdesk@plu.eduWeb site

Management of admission and registration information with financial aid services.

Banner Human Resources

253-535-7525 • helpdesk@plu.eduWeb site

Management for personnel, benefits, and labor budget information.

Banner Payroll

253-535-7525 • helpdesk@plu.eduWeb site

Management tools to process pay, deductions, and taxes.

Banner Self Service

253-535-7525 • helpdesk@plu.eduWeb site

Self-service application that allows students, staff, and faculty to access information.

Banner Student

253-535-7525 • helpdesk@plu.eduWeb site

Provides the tools for management of administrative and academic functions for students and faculty.

Book Orders

253-535-5026 • Web site

Request books, DVDs, CDs, and other materials for the library.

Books

253-535-7500 • library@plu.eduWeb site

Library catalog to search for books.

C

Circulation

253-535-7500 • library@plu.eduWeb site

Front desk assistance for ILL, fines, checking out materials, and course reserves.

Common Apps

253-535-7151 • admissions@plu.eduWeb site

Online application system for undergraduate application.

Computer Purchases

253-535-7525 • helpdesk@plu.eduWeb site

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduWeb site

Repair of university and personally-owned computers and computer equipment.

Course Reserves

253-535-7175 • library@plu.eduWeb site

Find/place course reserves.

Cyber Safety

253-535-7525 • helpdesk@plu.edu

Protecting your online identity, privacy and personal safety.

D

DVDs and Videos

253-535-7507 • library@plu.eduWeb site

Search the library catalog for DVDs and videos.

Data Security

253-535-7525 • helpdesk@plu.eduWeb site

Information regarding protection of confidential data.

Department, Club, Organization Accounts

253-535-7525 • Web site

Email and web accounts for departments, clubs, and organizations.

E

Electronic Resources

253-535-7507 • library@plu.eduWeb site

Search through the library's databases for electronic resources.

ePass

253-535-7525 • helpdesk@plu.eduWeb site

PLU ePass accounts for accessing the campus network and online resources.

F

FAMIS

253-535-7380 • fama@plu.eduWeb site

System used by Facilities to manage requests, resources, and scheduling.

Firefox

helpdesk@plu.eduWeb site

Standard web browser at PLU.

G

Gmail

253-535-7525 • helpdesk@plu.eduWeb site

Google web-accessible email application.

GoPrint

253-535-7525 • helpdesk@plu.eduWeb site

Print management system for public computer labs on campus.

Google Apps for Education

253-535-7525 • helpdesk@plu.eduWeb site

Google email, chat, calendar, docs, and sites.

Google Calendar

253-535-7525 • helpdesk@plu.eduWeb site

Collaborative calendaring for students, faculty, and staff.

Google Chat

253-535-7525 • helpdesk@plu.eduWeb site

Chat by text, voice and video with other Google Apps users.

Google Groups

253-535-7525 • helpdesk@plu.eduWeb site

Manage mailing and forwarding list and communicate and collaborate with group members.

Google Sites

253-535-7525 • helpdesk@plu.eduWeb site

Easy creation of a web site or digital portfolio.

H

Haley Information Center

253-535-7525 • helpdesk@plu.eduWeb site

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • Web site

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduWeb site

Get help for your campus technology needs including computers, campus phones and network connections.

I

Interlibrary Loan

253-535-7508 • ill@plu.eduWeb site

Online interlibrary loan system.

J

Journals

253-535-7507 • library@plu.eduWeb site

Find journals or the best databases to search for information on a specific topic.

K

Kiosks

253-535-7525 • helpdesk@plu.eduWeb site

Computer stations in public areas around campus for checking email.

L

Library

253-535-7500 • library@plu.eduWeb site

PLU's library

Library Catalog

253-535-7500 • library@plu.eduWeb site

Search or browse through the catalog.

Library Hours

253-535-7500 • library@plu.eduWeb site

Semester schedule for the library.

Library Instruction

253-535-7500 • library@plu.eduWeb site

Information regarding library instruction sessions.

Long Distance

253-535-7525 • helpdesk@plu.edu

Long distance phone services.

M

Macintosh

253-535-7525

Get help with your Apple Macintosh desktop or laptop computer.

Mathematics Placement Survey/Exam

253-535-7525 • helpdesk@plu.eduWeb site

Take an online Math survey and placement exam.

Microsoft Access

253-535-7525 • helpdesk@plu.eduWeb site

Create databases and manage data.

Microsoft Excel

253-535-7525 • helpdesk@plu.eduWeb site

Create and work with data in spreadsheets.

Microsoft Office

253-535-7525 • Web site

Support for Microsoft Office products like Word, Excel, Powerpoint, Access, and Publisher.

Microsoft Powerpoint

253-535-7525 • helpdesk@plu.eduWeb site

Create presentations.

Microsoft Publisher

253-535-7525 • helpdesk@plu.eduWeb site

Create publications and marketing materials.

Microsoft Word

253-535-7525 • helpdesk@plu.eduWeb site

Word processing application.

Music

253-535-7500 • library@plu.eduWeb site

Find music.

N

Netstor

253-535-7525 • helpdesk@plu.eduWeb site

Store, share, and backup your files on a central server.

O

Online Directory

253-535-7525 • phonedir@plu.eduWeb site

Search and browse people, departments, organizations, and PLU web pages.

Online Resource Databases

253-535-7500 • Web site

Search or browse through PLU's databases for online articles and resources.

P

POP and IMAP

253-535-7525 • helpdesk@plu.eduWeb site

Settings for email clients like Thunderbird or Outlook.

Password

253-535-7525 • helpdesk@plu.eduWeb site

Access to systems requiring login.

Patchlink

253-535-7525 • helpdesk@plu.eduWeb site

Automated program that updates software on university computers.

Phishing

253-535-7525 • helpdesk@plu.eduWeb site

Fraudulent attempts to access personal and financial information.

Phones

253-535-7525 • helpdesk@plu.eduWeb site

Campus telephone services.

Preventive Maintenance

253-535-7525 • helpdesk@plu.eduWeb site

Periodic maintenance on university computers and software.

Printers

253-535-7436 • ucomhelp@plu.eduWeb site

Printing and copying services.

R

R25

253-535-7450 • events@plu.eduWeb site

Software used to track and reserve campus locations and resources.

Reference

253-535-7507 • library@plu.eduWeb site

Research assistance.

ResNet

253-535-7525 • helpdesk@plu.eduWeb site

Accessing the campus network from Residence Hall rooms.

Research Help

253-535-7507 • library@plu.eduWeb site

Search for articles and find research help.

S

SPSS

253-535-7525 • helpdesk@plu.eduWeb site

Statistical analysis application.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb site

Submit a service request for computer, phone, and network problems and needs.

Software Support

253-535-7525 • helpdesk@plu.eduWeb site

Get help with computer software programs, updates, and training.

Spam

253-535-7525 • helpdesk@plu.eduWeb site

Uninvited "junk" email.

Spyware

253-535-7525 • helpdesk@plu.eduWeb site

Software that has gathers information from your computer without your knowledge.

T

Telephone Moves

253-535-7525 • helpdesk@plu.eduWeb site

Service to move phone to different location.

Thunderbird

253-535-7525 • helpdesk@plu.eduWeb site

Email client program.

Trend Micro Internet Security

253-535-7525 • helpdesk@plu.eduWeb site

Anti-virus software for Windows computers.

V

Vacation Responder

253-535-7525 • helpdesk@plu.eduWeb site

Email tool for sending automatic response when away.

Voicemail

253-535-7525 • helpdesk@plu.eduWeb site

Voice mail service on PLU campus telephones.

W

Windows

253-535-7525 • helpdesk@plu.eduWeb site

Get help with Microsoft Windows operating systems.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduWeb site

Access windows computers on campus using a domain account.

Wireless

253-535-7525 • Web site

Connect via wireless to the PLU campus network.