User Services

User Services is a service area within Information & Technology Services that operates the Help Desk, a front-end to technology-related services for the PLU community. User Support purchases, installs, and maintains university computers and provides troubleshooting assistance with computers and software. Instructional Technologies (iTech) provides assistance with learning technologies such as Sakai, Turnitin, and Google Apps for Education. Instructional Technologies operates two digital media labs: the Design Lab in the Library and the Wiegand Multimedia Lab in Morken Center. The Academic Web Development team provides technical support and web integration services for web systems such as Sakai and web applications such as the PLU search and online directory. Classroom & Events Technologies provides classroom technology installation and support as well as multimedia technology support for events.

User Services Mission Statement

To enable the PLU community
with user-centric service, support and training
to enhance the use of technology
in teaching and learning.

  • Empowering users with information technology and skills for enhancing teaching and learning.
  • Providing responsive and patient technology support and quality customer service for teaching and learning.
  • Fostering continuous learning and exploration to keep pace with changing technologies.
  • Providing learning opportunities and tools for the collection, organization and distribution of new media.
  • Integrating and supporting user-centric administrative, learning management, and content management systems.
  • Information technology embedded, realized, and sustained.