Library Services

PLU Interlibrary Loan with ILLiad Frequently Asked Questions

What if I forgot my password or user name

What is Interlibrary Loan

What is ILLiad

Who may use this service

What types of materials may be borrowed, what types can't

Why doesn't the Library  borrow textbooks/class-required books via Interlibrary Loan

What copyright and photocopying restrictions apply

How long will this take

How much does this cost

How do I submit a request

How many items may I order

How will I receive my material

How long do I have to pick up the book or access the article before it disappears

How long may I keep books and where do I pickup them up and return them

How do I renew a book

Where is the Interlibrary Loan department

How do I contact the Interlibrary Loan department

What if I forgot my user name or password?

If you've forgotten your ILL password, visit this page to retrieve and reset it. If you've forgotten your ILL User ID, e-mail or call 253-535-7508.

What is Interlibrary Loan?

Interlibrary Loan (ILL) is a service, provided by Information & Technology Services, to obtain materials which are not available in the PLU library.  The conditions of this service are set by the National Interlibrary Loan code.

What is ILLiad ?

ILLiad is the software program the ILL department uses to manage ILLrequests and user information. You, the patron, also use it to make, track, and retrieve your requests.

Who may use the ILL service?

Interlibrary Loan is available to PLU community members, namely:

currently registered PLU students PLU faculty (regular, visiting, retired) PLU staff & administrators

If you're not a member of the PLU community (see above), please contact your educational institution or local public library for interlibrary loan service.

PLU interlibrary loan services are not available to alumni.

What types of materials may be borrowed, what types can't be borrowed?

Individual journal articles can be requested, and you may receive either an electronic copy or a printed photocopy.

Books, musical scores, CDs, theses and dissertations can be requested (but many libraries don't lend dissertations).

Videos/DVDs can not be borrowed by students (faculty should review this link for film/video options).

Why doesn't the Library borrow textbooks/class-required books via Interlibrary Loan?

ILL is available to provide supplementary materials you might need for class related research, but which are not owned by the PLU library.

Purchasing textbooks and other class-required books is viewed as a normal part of college expenses. Loaned books may not arrive in time to complete coursework. Libraries set due dates at three to four weeks with the possibility of a one-week renewal—they do not loan them for the entire semester. The book may be recalled at any time by the lending library.

Failure to return books by the due date results in fines to your student account. If they are considered "lost," your student account is charged for the replacement cost and processing fees.

Libraries can refuse to loan to PLU—as we in turn can refuse loans to those not returning our items—if books are not returned or are returned very late.

Though Interlibrary Loan does not cost the student directly, each request made through ILL averages $25.00.

What copyright and photocopying restrictions apply?


Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction.  One of these specific conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research."  If a user makes a request for, or later uses, a photocopy, or reproduction for purposes in excess of "fair use", that user may be liable for copyright infringement.

This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of the copyright law.

The copyright law of the United States (Title 17, UnitedStates Code) governs the making of photocopies of or other reproduction of copyrighted material.

For more information concerning copyright, visit the U.S. Copyright Office.

How long will this take?

The length of time for an interlibrary loan to arrive varies and can be from 2 hours for an article to two weeks for a book. The average time from the date of your request to receipt is 5-6 days. The "Not wanted after" date in the request form is when we stop looking for an item; please allow at least ten days for all requests. Since we cannot guarantee that an item will arrive in a set amount of time, it's best not to wait until the night before your paper is due to make a request.

How much will this cost?

There is no charge to you for obtaining ILLmaterial (the average cost to PLU is $25.00 per request). Certain restrictions do apply when the cost exceeds $25.00 per item.

How do I submit a request?

1) Through a direct link in our catalog or databases (EBSCOHost, FirstSearch, etc.)—the link will automatically fill out the form with all the article/book information.


2) If you already know the exact book or article you want, and have complete citation (title, author, date, journal, pages), you can submit a request using the ILLiad form.  Remember to check the PLU online catalog and Journals@PLU before requesting materials.

If it's your first time using ILLiad, you'll need to create an account. This is separate from your ePass and allows you to keep track of all your requests. See the First Time Users page for more information.

How many items may I order?

ILliad will limit the amount of active requests a patron has at any given time based on the status of the patron.  However, this is revolving limit.  Once you delete a journal article from Electronic Delivery, or you return a book, the number of active requests is reduced and you may submit more.  Patrons who find that they have reached their limit are encouraged to contact a librarian, by phone ( 253-535-7507) or email, to obtain assistance in identifying alternative materials available in the Mortvedt Library.

Undergraduates:           Limit of 15 active requests

Graduate:                     Limit of 15 active requests

Staff:                            Limit of 10 active requests

Faculty                         No limit

How will I receive my material?

Most articles are delivered electronically to your PLU e-mail as PDF files.

You will need Adobe Acrobat Reader installed on the computer where you read your mail. Make sure that pop-ups are allowed on your computer.

Pick up books and printed articles from the shelves labeled "Interlibrary Loan" next to the library's front desk. Please pick them up as soon as possible; we can't hold them indefinitely. Check them out at the front desk.

How long do I have to pick up the book or access the article before it disappears?

"ARTICLES MUST BE PICKED UP FROM THE WEB WITHIN 14 DAYS DUE TO COPYRIGHT RESTRICTIONS"  otherwise they are deleted.  Books must be picked up within 14 days or will be returned to the lending library so as to keep them in circulation.

How long may I keep the materials from another library?

The loan period is determined by the lending library.  It is usually 2 to 4 weeks.

To maintain positive relationships with lending institutions, it is essential that items we borrow are returned on time and in good condition.  If items are not returned by the date due, a fine of $.25 a day will levied and may be paid at the library Circulation desk.  Fines not paid will be added to a student's account.

Overdue notices will be sent by e-mail.  Three notices will be sent:  The first when the item is 7 days overdue, the second when it is 14 days late and the third at 28 days.

With a third notice the patron's account will be blocked until the item is returned and fines paid.

How do I renew a book?

Renewal should be done through your ILLiad account.  Log on to ILLiad, click View/ Checked Out Items/Click on the Transaction Number of the book you wish to renew.  Click on Renew Request, this will send a request of ten days renewal to the lending library. If you are having problems renewing an item, please contact the ILL staff.

Also, be aware that the lending library may not grant the renewal. You are expected to return all items on time and bear in mind that allInterlibrary Loans are subject to recall by the lending library.

Where is the Interlibrary Loan department located?

We are located in behind the front desk where you check out books.

How do I contact the Interlibrary Loan department?

Our hours are 8:00am to 3:00pm, check at the Front Desk or Reference Desk after hours if you have questions.