Notice Date
June 18, 2008
Closing Date
Subject to immediate closure
Salary
S08; Non-exempt; $2,750 - $2,916 per mo, DOE + excellent benefits package
Work Schedule
FT; Monday – Friday; 8am – 5pm
General Description
Manage the PLU Help Desk, providing initial point of contact for University faculty, staff and students in support of the use of technology and appropriate referral for library resources. Reports to the Director of User Support.
Essential Functions And Responsibilities
- Support
- Initial point of contact for support of computing, telephone or network needs.
- Develop and demonstrate understanding of customer needs.
- Assist customers in trouble-shooting computer problems.
- Enter requests in the Help Desk call-tracking system.
- Provides appropriate referral to other designated departments.
- Management
- Hire, train, schedule, and supervise 20+ student workers.
- Maintain departmental student worker records, time card submittal and associated databases.
- Miscellaneous
- Work with Reference librarians to ensure appropriate student training in helping to provide quality reference service.
- Perform clerical duties including, but not limited to: ordering office supplies, campus mail distribution to department staff and maintaining vendor files.
- Collaborate with networking, telecommunication and other support staff, monitoring customers request resolution.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities
- Strong customer service skills.
- Excellent communication and organizational skills.
- Intermediate experience with Windows XP and standard applications in Microsoft Office 2003 and 2007. Keyboarding proficiency.
- General hardware and software trouble-shooting knowledge.
- Ability to remain calm during times of increased activity in the department and maintain a healthy sense of humor.
Required Qualifications
- High School Diploma/GED.
- Three years job-related experience in a customer service environment. Related education may substitute for some exp.
- Experience in computer hardware and software support.
- Experience in supervising and training.
- Finalist candidates must satisfactorily complete pre-employment background check.
Preferred Qualifications
- Experience in a library setting.
- Bachelor's degree in the fields of Computer Science, Psychology, Business, or Education.
Application Procedure
Submit university application, cover letter, and resume to:
Human Resource Services
Pacific Lutheran University
Tacoma, WA 98447
PH: (253) 535-7185
Fax: (253) 535-8431
humr@plu.edu
For a complete position description please visit: http://www.plu.edu/~comptelc/about
Download the University application or to request one, please call (253) 535-7185.
Pacific Lutheran University (PLU) is a comprehensive institution with
an enrollment of approximately 3600, including international students
from two dozen countries. Located on the Pacific Rim in a uniquely
scenic region, the university's campus is 40 miles south of Seattle in
suburban Tacoma, Washington. As a "New American College," PLU accents
integration between its liberal arts program and professional degrees
in the arts, business, education, nursing, and physical education, and
embraces its primary mission of educating students for lives of
thoughtful inquiry, service, leadership, and care. PLU enjoys a healthy
and progressive relationship with the Evangelical Lutheran Church in
America (ELCA). The University is committed to diversity, endorses the
goals of equal opportunity and affirmative action, and actively seeks
applications from women and persons of color.
