Skills in interpersonal relationships include but
are not restricted to the following. Some attributes listed below are listed
elsewhere as well. They are included here for comprehensiveness.
 | Self-awareness (know self before can know,
manage, and lead others)
 | Personality, personal style, leadership
style, interpersonal style, etc. |
| MBTI® [Myers-Briggs Type Indicator®]--
personal style in gathering information, making decisions, perceiving
and interacting with the world/people (widely used in business). |
| Stress tolerance and ways to handle
personal stress (individual stress management). |
| Self management skills (see notations
among interpersonal skills below) (e.g.,
don’t be a minimalist, be responsible for self and actions, etc.) |
| Clarification of own values and ethical
foundation |
| Emotional Intelligence |
|
| Communication skills
| Sending interpersonal messages |
| Effective Listening (intently and
objectively--power of listening, receiver controls communication
process, etc.) |
| Providing Effective Feedback [also
coaching, giving constructive feedback, etc.] |
| Oral communication (speaking effectively
to individuals and groups, clear explanations, persuasive
communications, etc.) |
| Written communication skills (writing
effectively -- clearly, concisely, factually with support, persuasively,
etc.) |
| Express own feelings appropriately |
| Question effectively (cf. to interviewing
skills) |
| Read with comprehension and speed |
| Critique, edit and proofread |
| Effective and appropriate electronic
communication (with contemporary tools, software, etc.) |
|
| Motivating self and others (cf. to Performance
Management)
| Basic foundation/understanding of
motivation theories |
| Goal setting |
| Clarifying expectations (also involves
feedback) |
| Delegation and empowering others |
| Ability to appreciate and reward others
(cf. to Reward Systems) |
| Ability to develop others |
|
| Leading (self and others; change skills)
| Politics (Gaining and using power and
influence--positive techniques) |
| Persuading -- working through others |
| Basic leadership theories and styles
(e.g., situational leadership) |
| Managing Change and resistance to change
(cf. Creative skills) [change as a challenge, basics of change
management and change processes] |
| Willing to assume moderate risks and face
unknown |
| Able to articulate a vision |
| Willingness to accept responsibility for
self, successes and failures (cf. Self-management Skills) |
| Overcome fear of failure (cf.
Self-management skills) |
| Understand followers and their needs --
building relationships |
| Demonstrate the drive to achieve (cf.
Self-management Skills) |
| Accept and learn from criticism |
| Able to identify the critical issues |
| Use tack, diplomacy and discretion |
| Able to act decisively |
| Behave confidently and courageously and
see things through (cf. Self-management Skills) |
| Capable of motivating others,
communication, and other interpersonal skills |
| Functions and roles of leaders |
| Contemporary leadership styles
(participative, facilitator, servant leader) |
| Strategic leadership |
| Consulting skills |
|
| Teams (Operating on them, managing them, etc.)
[see other interpersonal skills as well]
| Building teams |
| Understanding the Power of Teams |
| Being a good team member |
| Small group dynamics |
| Understanding others and their
feelings/approaches/perspectives |
| Running contemporary team styles (virtual
teams, self-managed teams, etc.) |
| Running Meetings |
|
| Problem solving (also apply to leading self
and others and teamwork)
| Conflict resolution and management skills
(also withstand conflict) |
| Negotiation and compromise skills |
| Basic understanding of PS processes
(defining problems, intellectual curiosity, abstract reflection,
distinguish between fact and opinion, propose and evaluate solutions,
open minded, using reasoning skills, defend conclusion rationally) |
| Ability to use creativity, imagination and
innovation in solving problems (interpersonal and others) |
| Tackle problems with optimism and a strong
self-image (cf. Leadership) |
| Integrating information |
|
| Diversity and Multi cultural Skills (Global
business, too)
| Appreciation and tolerance for those
different from self |
| Maintain openness to different ideas and
perspectives |
| Be aware of diversity and cultural
differences |
| Adaptability -- able to adjust to new
conditions |
| Curious about new situations |
| Understand the interdependence of nations
in global economy |
| Aware of self -- perspectives, prejudices,
stereotypes, etc. |
| Get along with others different from
yourself |
| Develop knowledge of other cultures,
countries, types of people |
| Develop a global, not ethnocentric,
perspective |
| Understanding diversity . in
organizational settings -- teaching and using professionalism, dignity,
respect and trust |
| Understanding diversity in its broadest
sense (e.g., even MBTI® differences) |
|
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