The following skills have been identified:

Skill	Description
Basic hardware, software and networking	General—understand different functions of computers and their components (hard drives, diskette drives, CD/DVD drives, monitors, printers) Identify files by type (.doc, .jpg., exe., etc.) Maintain files organization—store, retrieve, move, copy, delete Use file security methods and firewall software Use e-mail and be able to attach files Detect viruses and install virus detection software Save and autosave files as required Backup files and transfer files using FTP
Internet	Understand nature and concept of hyperlinks Use appropriate search engines and understand differences Zip and unzip files Use plug-ins Sort and cite web references
Word Processing	Create and edit a document (develop document; insert and delete text; use automatic spelling and grammar checking; save, open and close files; select text; undo and redo changes; change fonts and type styles; change alignment; insert, size and move graphics; preview and print a document) Revise and refine a document (move and copy text; use multiple documents; change margins and spacing; indent paragraphs; create a tabbed table and an itemized list; create and remove hyperlinks) Create reports and tables (create and modify an outline; apply styles; create and update a table of contents; create footnotes; use document maps; wrap text around headers, footers and page numbers; add captions and cross references; sort a list; print selected pages Integrate word documents with other software applications (save a word document as a web page, create a hyperlink, change picture layout, import tables and charts from spreadsheet software) Recommended software: MS WORD
Spreadsheet	Create and edit a worksheet (enter, edit and clear sell references; save, close and open workbooks; specify ranges; copy and remove cell entries; enter formulas and functions; adjust column widths; change cell alignment; format cells; insert rows; enter a format and a date; preview and print a worksheet Chart worksheet data (select the data to chart; move the chart location; change the type of the chart; format chart elements; create and format a pie chart; apply patterns and color) Manage and analyze a workbook (spell-check a sheet; use copy, cut and paste functions; apply styles; copy, move and name sheets; reference multiple sheets; split windows and freeze pains; use what-if analysis and goal seeking; add customer headers and footers) Recommended software: MS EXCEL
Database	Attributes under development
Graphics	Create a presentation (view and edit a presentation; save and open a presentation; delete, move and insert slides; set and use tabs; run a slide show; change fonts and font size; size and move objects; insert pictures and clip art; preview and print a presentation) Modify and refine a presentation (find and replace text; change the slide layout; create and enhance a table; modify clip art and create a text box; change the presentation design and color scheme; change slide and title masters; create and enhance drawing objects; control annotate a slide show; document file and print selected slides) Copy and link between other software and presentation (link a spreadsheet to a chart to a presentation graphic; edit links) Recommended software: MS POWERPOINT