Before using these instructions, please ensure you’ve met the
minimum hardware and software requirements and that you have attempted
connecting to ResNet using the procedures listed earlier in this
booklet.
OK, you’ve set everything up and now it doesn’t seem to be
working. For this unfortunate situation, we have developed a few simple
steps to attempt to fix common problems you may be having with
registration. Remember, if you need telephone assistance at any time,
please feel free to contact our Help Desk at x7525. Normal Help Desk
hours are 7:30am - 12:00am Monday through Thursday, 7:30am – 6:00pm on
Friday, 12:00pm - 6:00pm on Saturday, and 12:00pm - 12:00am on Sunday.
Always release and renew your IP address before doing any further troubleshooting. This is the easiest and quickest way to cut your problem possibilities in half. To do this, follow these steps:
Windows 98
1. Click the Start button on the Task bar.
2. Select Run.
3. In the command window, type “winipcfg” and click OK .
4. Using the pull-down menu, select the name of the Network Adapter in
your system. Note: ‘PPP Adapter’ is not your Network Adapter.
5. Select Release All, then select Renew All and verify that a valid IP
address is received. Your IP address MUST start with 152 or 172,
otherwise the address is invalid.
Windows NT/Me/2000/XP
1. Click the Start button of the Task bar.
2. Select Run.
3. Type cmd and press ok to get a command line.
4. Type ipconfig /release and hit enter.
5. Type ipconfig /renew and hit enter.
6. Then type ipconfig and hit enter to view your
current IP address. Your IP address MUST start with 152 or 172,
otherwise the address is invalid.
If you receive a valid IP address, then your computer is connected and everything should be working fine. Reboot your computer and try to connect to a site on the internet. If you are still having problems, continue to the “I Get an IP Address, but…” section in this troubleshooting guide.
Mac 0S
1. Select “Control Panels” from the Apple Menu. (“System Preferences > Network” in OS X)
2. Click on the TCP/IP option.
3. Make sure that “Using DHCP Server” is selected in the configure menu.
4. Change the client id to 2.
5. Then change it back to what it had been before (either1 or leave it blank)
6. Close the window and click yes to save changes.
7. Within 15 seconds or so, the information should be refreshed. (No IP information will be displayed)
If you receive an invalid IP address, or not one at all, then one of a
few things could be wrong: 1) There is a bad ethernet cable 2) Your
port is not active 3) There is damage to wiring behind the wall jack or
4) Your network card is not installed or setup properly. To
double-check this, check the green connection light (link light) on the
back of your Network Adapter (not available on all cards). If the green
LED is not lit, then you do not have a connection. If this is the
case, please do one or each of the following:
1. Repeat the steps for installing and configuring your network adapter located in the front of this booklet.
2. If you are connecting through a hub, cycle power
on the hub by unplugging the power cable from the wall, waiting a few
seconds, then plugging it back in. Make sure that the connection
coming from the wall is in the correct (uplink) port on the hub.
Then check the uplink button/switch on the hub to see if you get a
connection light when changing it. This will also help to
determine if the connection problem is from the wall to the hub, or
from the hub to the computer.
3. Replace the ethernet cable that connects your computer to the port on the wall.
If these actions do not correct your problem, please call the Help Desk at x8250 for additional support.
If you get an IP address, but can not access anything on the Web, then follow the following steps:
If you are using Netscape or Mozilla…
1. Open Netscape or Mozilla.
2. Click Edit and then Preferences.
3. Click the + next to the Advanced option and select Proxies.
4. Make sure that “Direct Connection to the Internet” is selected and no proxy servers are set up.
If you are using Internet Explorer…
1. Open Microsoft Internet Explorer.
2. Click Tools then Internet Options.
3. Click on the Connections Tab.
4. Click the Setup button to Launch the Internet Connection Wizard.
5. The Internet Connection Wizard will launch. Make the following choices:
I want to setup my Internet connection manually.
I connect through a Local Area Network (LAN).
Uncheck ALL boxes pertaining to Automatic configuration or a Proxy Server.
Choose No, I do not want to setup an Internet account.
Click finish and test the internet
If you are having problems connecting to a particular site with Internet Explorer, you may need to clear the cashed files by going into Tools > Internet Options and clicking on “Delete Files”. You will then want to check the box that asks if you want to “delete all offline content” and select OK. Close all open browsers and then run IE again. Return to the site that you had been trying to connect to to see if these steps fixed the problem.
If you plan on using your computer outside of the PLU network,
repeat steps 1 through 3 of the Internet Explorer setup and select the
option to “Dial whenever a Network Connection is not present”.
If you still cannot access the internet after following these steps, please call the Help Desk at x8250. Let them know what the problem is and the troubleshooting steps that you have tried. They will do their best to help you over the phone, and can schedule an appointment with a ResNet technician if you continue to have problems.
NOTE: The use of file
sharing programs can cause you to have problems using the
network. If you are having problems connecting, please disable or
remove them from your computer before calling the Help Desk.