Office ofAlumni and Constituent Relations

FAQS

Print Directory

Who is Harris Connect?
A. We’ve partnered with Harris Connect to produce our directory. Harris Connect has been an industry leader for nearly 50 years and we are confident that this publication will meet the needs of our constituents.
What if I don't want to be listed in the directory? What if I don't want certain pieces of information listed?
A. Harris Connect can still update your information for us, but will honor your specific request to exclude all or parts of your biographical data from the publication.
When can I expect to hear from Harris Connect?
A. Monday through Friday, Harris Connect makes calls beginning at 8:00 a.m. and continuing until about 9:00 p.m., in all time zones. They may try to contact you at work during the day, in the evening, or during the weekend at home. On Saturdays, they may call from 8:00 a.m. to 5:30 p.m. If you are contacted at a time that is inconvenient for you, simply let the representative know. S/he will give you the Harris Connect toll-free number or will arrange to call you later.
What happens if I don't order a directory now, but change my mind later?
A. We have arranged to print as many directories as are ordered before we go to press. So, if you do change your mind prior to publication, you can call the dedicated toll-free number—please refer to my email.
If I place an order using a credit or debit card, how will the charge appear on my statement?
A. On most major credit card statements, “HC” will appear with Pacific Lutheran University. On American Express statements, “Harris Connect” will appear with Pacific Lutheran University.
What if I decide I want to cancel the order I have placed?
A. Orders for the directory may be canceled by simply writing the word "Cancel" on the invoice and returning it to Harris Connect or by calling the Harris Connect Customer Service Department at 1-800-877-6554. Be sure to provide the account number when calling.
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