Go from someone who is willing to facilitate to someone who is truly great at it!

Class setup to appear to be a continuing education class with multi ages at PLU, Thursday, Feb. 16, 2017. (Photo: John Froschauer/PLU)

An effective facilitator will unlock business value, improve morale, and propel innovation, creativity, and collaboration. Facilitators within organizations are most often selected based on criteria like technical expertise, organizational seniority, or even simply an interest in or comfort with being in front of people. While many of these criteria are important, they do not guarantee a skilled or dynamic facilitator.

Discover the critical elements of skilled facilitation in this two-day workshop on PLU’s beautiful campus in Tacoma, WA. Experienced facilitator and iterative design expert Ryan Kiggins will lead participants through these critical elements using videos and group discussion. Most importantly, every participant will get the opportunity to put their new knowledge into practice by facilitating discussion in the workshop itself.

At the end of the two days, participants will be able to

  • Identify practices and mindsets that enable dynamic and engaging facilitation
  • Avoid common pitfalls when facilitating
  • Understand how to use feedback to improve facilitation skills
  • Use the skills identified in the class to achieve the best possible result in collaborative engagements

Topics include

  • Positive psychology
  • Creating clearly defined problem statements
  • Having an iteration mindset
  • Balancing work and “play”
  • Lean thinking
  • …and more!

August 2 – 3, 2019
9:00 a.m. – 4:00 p.m.

Pacific Lutheran University
Harstad Hall
Tacoma, WA 98447

*20% discount available for PLU community (alumni, employees, current students) and groups of 3 or more attendees.

Contact Continuing Education prior to registering for the discount code.

Delivery Method:

Credit Type:
1.2 Continuing Education Units (CEUs), Non-credit

Meet Our Instructor

Ryan Kiggins ’00 (Computer Science)

Professional photo of a white manOver a 20 year career at The Boeing Company, Ryan has filled every role in traditional software development on the way to his current role as a Design Thinking and Lean Tools facilitator and trainer. He has spent over a decade working with projects to use Design Thinking principles and mindsets to determine what the right problem is to solve using iterative prototyping. He also applies Lean principles like Value Stream Mapping to identify areas for improvement and help build road maps to achieve that improvement.

Ryan believes that a strong focus on human-centered design helps ensure that we are truly solving customers’ problems (which makes us feel satisfied, less stressed, and more valued) while customers get the benefit of better products (which in turn makes them feel less stressed, more valued and satisfied)! Over the last 15 years, Ryan has led and taught these principles in a wide range of industries, from engineering and human resources to information technology and manufacturing. His empathic and engaged approach even gained him a profile in Boeing’s Frontiers magazine in 2015.

Ryan holds a Bachelor of Arts in Computer Science from Pacific Lutheran University.