What if I am quarantined on campus and need food? – April 6
You can contact your Community Director and they will supply you with a Meal Pick Up form. You will then designate someone to pick up your meal from any of our open on-campus units and your Dining Dollar account will be charged. You can do the same with a Sick Meal. Details for both options can be found HERE.
Is the Anderson University Center (AUC) Open? – April 1
The building’s exterior doors are locked, you can access the building via card swipe with a valid PLU Lutecard from 8 a.m. to 8 p.m. daily.
Is the Food Pantry open? – April 1
PLU’s Pantry will remain open, stocked, and available to PLU community members who are experiencing food insecurity during this period of time. The pantry is located in the Campus Ministry suite of offices on the first floor of the Anderson University Center (AUC). PLU community members may gain access to the pantry by contacting Campus Safety at 253-535-7441. ID required.
Are PLU students required to leave residence halls? — March 15
Current PLU residents are able to remain in their assigned university housing during this time of remote learning. Please complete the virtual Roll Call to indicate your plans.
What happens if students leave personal belongings in their rooms? — March 15
Any current resident who chooses to depart campus during this time of remote learning can leave any of their belongings they do not wish to take with them in their assigned room. They should lock their door and take their key/LuteCard with them.
– My belongings in my room:
I will not be able to safely return to campus prior to May 23, 2020. What should I do? — May 11
We will continue to work with students to flex timelines for safe return to campus for check out. Community Directors emailed a form to all residents with this status on May 8, 2020 asking residents to request a date/time to return to campus to check-out, or indicate factors impacting their ability to make this decision.
I would like a friend or family member to pack up my room. Can I do this? – May 11
Yes! Complete the form emailed to you by your Community Director on May 8, 2020 indicating this preference. You will receive a detailed email with the steps you need to take to designate a representative to check out on your behalf.
Is storage available on campus? – May 11
Yes. We are working with students to store items within their residence hall. We have relaxed some limitations on storable items and designated overflow areas where needed to accommodate additional volume resulting from pandemic related travel difficulties.
I'm planning to return to PLU in the fall, could my belongings stay where they are until then? – May 11
Maybe. Please contact email@example.com with your request. This is space dependent. Res Life will work with campus colleagues to determine whether or not your space is needed or if your items might remain for the duration of the summer.
Will PLU pack up and store/ship my belongings for me? – May 11
At this point PLU has not contracted with a packing/shipping vendor. It is our hope that students will be able to develop solutions. Please contact us at firstname.lastname@example.org if you require assistance.
When will I receive my refund? – May 11
After completing the Residential Life Census and/or formally checking out of your residence hall, allow several business days for your student account to reflect the prorated refund amount. If you would like to request a refund from the university once this has posted, please contact email@example.com to fill out the refund request form.
– I am still living on campus:
What if I do not have a safe place or am unable to safely travel there by the end of the semester on May 23, 2020? – May 11
Will summer housing be available for students? – May 11
When will I receive my $500 Credit? – May 11
Residents remaining on campus for the Spring Semester receive a $500 housing credit. This credit will be added to student accounts during the first full week of May. If you would like to request a refund from the university once this has posted, please contact firstname.lastname@example.org to fill out the refund request form.
– I moved out:
When will I receive my refund? – May 11
Your prorated housing refund will post to your student account several business days after your confirmed check out date. To receive a refund from the university, contact email@example.com to request a refund request form.
My refund seems smaller than I expected, why might that be? – May 11
The prorated amount for both housing and meals is applied as a credit to your student account. This amount is applied to any outstanding balance on your student account. Therefore, an account with $500 oustanding balance that receives a $1000 credit would only show a positive remaining balance of $500.
– When PLU opens in the fall for in-person learning:
Is there a quarantine protocol and if so, will a single room cost more? – May 22
If a student requires a private room to isolate at the direction of our Health Center or local Health Department, there will be no additional cost.
What happens if a student in the hall is infected during the school year? – May 22
Residential Life staff will continue to work closely with our Health Center team to receive guidance and provide care for students in need. Lute Telehealth was implemented this spring, connecting students with care without leaving their room.
Residential Life will be holding a number of rooms on campus in reserve in case a student needs to isolate – because of their own health or potential exposure – and needs a private room.
Campus Restaurants has a process for requesting meals in these circumstances that are safely delivered by friends or hall staff. We’ve gained a lot of experience this spring, assisting students through a variety of needs, and our entire professional residence hall team (the Community Directors) is returning. We are well-positioned to care for our students.
Is living with a roommate still the standard room assignment? – May 22
Yes, living with a roommate will still be the standard. Residential Life is working on multiple approaches to creating safe and healthy living environments, including enhancing physical distancing in the residence halls. Toward this end, additional single rooms are being allotted and will be a part of a greater approach to decrease the number of residents living on each wing and using a shared bathroom.
Will students need to be tested before moving into the residence halls? – May 22
No, there will not be a COVID testing requirement related to living on campus for the fall. Our Health Center is currently working with state and local resources to explore on campus testing options.
How many students will be sharing the same bathroom? – May 11
Residential Life is working on multiple approaches to creating safe and healthy living environments, including enhancing physical distancing, in the residence halls. An important component will be to decrease the number of residents living on each wing and using a shared bathroom. University cleaning will be increased and some basic cleaning supplies will be available for student use.
Will single rooms be available for students? – May 11
There will be added capacity for single rooms, for continuing students and 1st Year students. While we are unable to guarantee single rooms for all who desire, we will start with an emphasis on need and request.
Will I be able to live at home and commute to PLU? – May 11
GENERAL HOUSING CONTINUED
If I cancel my housing, will I still get a refund? – March 19
- Any student who cancels their housing will receive a refund according to the processes outlined below. Such students will not receive the $500 credit.
- Because housing and meals involve the same contract, students canceling their housing (except those living in South Hall) will automatically have their meal plans canceled as well. AYCTE meals will be prorated and 100% of unused Spring Meal Plan Dining Dollars will be refunded. The usual Late Meal Plan Change Fee to cancel meal plans at this point in the semester will be reduced by half to $25.
- The Traditional Hall Housing Guide outlines this process for residents of all buildings other than South Hall. Eligible students (see University Residency Requirement below) who cancel their housing at this point in the semester will receive a refund that is prorated from the date that checkout is completed, and the usual Cancellation Fee will be reduced by half to $200 to help cover the fixed costs of operating residence halls. Contact the Office of Residential Life (firstname.lastname@example.org) for an estimate of your refund based on your room type and intended checkout date.
- The South Hall Housing Guide outlines this process for South Hall residents who cancel their housing. At this point in the semester, South Hall residents will receive a refund that is prorated from the date checkout is completed and a Cancellation Fee. The standard Cancellation Fee is based on the monthly equivalency of their space. The Fee will be assessed to help cover the fixed costs of operating South Hall, but will be reduced by half in recognition of the current circumstances. Contact the Office of Residential Life (email@example.com) for an estimate of your refund based on your apartment type and intended checkout date.
- Students living in South Hall will need to complete a Meal Plan Cancellation Form to cancel their meal plan. AYCTE meals are prorated, and 100% of unused Spring Meal Plan Dining Dollars will be refunded. The usual Late Meal Plan Change Fee to cancel meal plans at this point in the semester will be reduced by half to $25.
Now that remote learning is extending through the semester, the president’s email (Important Announcement from President Belton — March 16) identified that a portion of room-and-board costs would be refunded to my student account. How much is that amount and how do I get it? – March 18
ALL current residents, whether they are actively living on campus or not, will receive a $500 housing credit to their student account. Please refer to the FAQ for Accessing Room and Board Refunds for further information about requests and timing of refunds.
I would like to remain in my on-campus residence through the end of the semester. What do I need to do for this to happen? – March 18
If you have already completed the Residential Life Virtual Roll Call Form indicating a plan to stay on campus for the duration of the distance-learning time, we will consider this extended to the end of the semester. If your plans change, please complete an updated form.
I would like to remain in my on-campus residence during portions of the remaining semester. What do I need to do for this to happen? – March 18
Please update the Residential Life Virtual Roll Call Form to indicate your current plans.
I am now planning to leave campus or have already left campus, and do not plan on living in my PLU residence again this semester. When do I need to come back to move out? – March 18
Your belongings will remain in your room, as you left them, until the scheduled end of the semester. You may return at any time up to 6:00 pm on Friday, May 22, 2020, to complete your move-out. Please make arrangements with the Office of Residential Life at least two working days before your planned move-out.
I have already left campus, and took all of my belongings with me. Can I cancel my housing and be checked out without returning to campus? – March 18
Provided you have removed all of your belongings and left your room in good condition, you may cancel your housing and complete an Express Checkout. If your residence hall uses any room keys, you will need to mail them to Residential Life. Please email the Office of Residential Life with your request and to receive details.
I have already left campus, can the University provide me with assistance in packing up and shipping my belongings while I am at a distance? – March 18
By extending the time to pack up and move out through the end of the semester, it is our hope that we will allow sufficient time for students and their families to be able to make arrangements. The University does not have plans to pack or ship students’ belongings at this time. Before being able to consider this, we would need to address issues of liability and cost. If this creates a hardship for you, please contact the Department of Residential Life to discuss your particular circumstances and options.
I would like to cancel my housing and check out of my room. How do I do that? – March 18
- You must cancel your housing with the Housing Cancellation Form. This will cancel both room and board.
- Current Traditional Hall (Harstad, Hinderlie, Hong, Ordal, Pflueger, Stuen, and Tingelstad) residents should reference the Checkout — Traditional Halls page for specific information
- Current residents of South and Kreidler Halls should reference the Checkout — South and Kreidler page for specific information.
Will the University Residency Requirement remain in effect? – March 18
Yes. The refund options outlined above were established to simplify the process as much as possible for students, families, and staff. Therefore, the University Residency Requirement and all other university policies will continue to be enforced. The opportunity to request a waiver is explained below, and the extraordinary circumstances of COVID-19 will be taken into consideration when granting waivers. For more information about this university policy, including the process for applying for a waiver, view this Residential Life document.
If I haven’t already, how will I request on-campus housing for next year? – March 18
The continuing student-housing application deadline for Fall 2020 has been pushed back one week, to 11:59 p.m. on March 26, 2020. Residential Life is developing a process for remotely gathering learning community, hall, and room preferences for Fall 2020 housing, and for making assignments. Information will be emailed to all Spring 2020 residents and posted on our webpages.
What if I am not a graduating senior or returning to PLU in the fall and I have a balance of Dining Dollars at the end of the semester? – March 20
While we are unable to provide a refund for non-returning, non-graduating students, your dining dollars may be used to purchase merchandise through our Bulk Buy program.
What if I am on Meal Plan G? – March 20
Meal Plan G is Dining Dollars only, and not eligible for the AYCTE Conversion. Dining Dollars will be carried over if the student is returning for the next academic year. If the student is a graduating senior they will be refunded unused Dining Dollars at the end of Spring semester.
For any student with an active meal plan, how will the meal plan credit work? – March 18
Recognizing that students are unable to fully access dining services, we have made the determination to first convert a portion of all-you-care-to-eat (AYCTE) funds to Dining Dollars, and then offer an option for students to request refunds.
First, the University will convert AYCTE funds from Meal Plans A, B, C, D, E, or F to Dining Dollars.
Once AYCTE funds have been converted to Dining Dollars, students will be allowed to request a Dining Dollar refund for any amount up to the amounts specified below. To request a refund for all or a portion of your converted Dining Dollars, please use the AYCTE Fund Conversion Refund Form. Refunds will be issued to your student account after May 1st. Please refer to the FAQ for Accessing Room and Board Refunds for further information about requests and timing of refunds.
The amount to be converted to Dining Dollars, and therefore eligible for refund, depends on which meal plan you purchased. Refunds will be granted up to the amount listed below or the remaining Dining Dollar balance, whichever is less when the refund is requested.
Meal Plan A $500
Meal Plan B $500
Meal Plan C $500
Meal Plan D $500
Meal Plan E $200 or the remaining balance, whichever is less
Meal Plan F $135 or the remaining balance, whichever is less
How do I get into the Commons during AYCTE periods if I don’t have my AYCTE plan during this time period? – March 18
Starting on Tuesday, March 16th, all AYCTE meal periods will be converted to à la carte.
Will Dining Dollars still expire on May 23rd, 2020? – March 18
No. Given the circumstances, Dining Dollars will be rolled over to Fall 2020 for use by continuing students. For students graduating in May or Summer 2020, an option to request a refund of unused Dining Dollars will be made available at the end of the term.
ACCESSING ROOM AND BOARD REFUNDS
When will the credit for room and meals be issued to my student account? – March 18
The credit for room and meals, should you request a refund, will be reflected on your student account no sooner than May 1st. Students will be notified to check their student account on Banner self-service once credits have been issued.
How can I request a refund once the credit is issued? – March 18
Credits for room and meals will first be applied to any owed balance. If the credit results in an overage on your student account, you can request a refund here.
I am thinking about requesting a refund that is less than the full amount of the converted AYCTE funds associated with my plan. Can I request a second refund later in the semester? – March 18
No. You can only request a refund once, and the refund must be equal to or less than the converted AYCTE refund associated with the meal plan you are signed up for.
Will this impact my financial aid? – March 18