Information & Technology Services
Merged Information Services Organization (MISO) Surveys
Pacific Lutheran University Information & Technology Services has participated in six Merged Information Services Organization (MISO) Surveys. The MISO Survey is a web-based quantitative survey designed to measure how faculty, students, and staff view library and computing services in higher education.
I&TS uses MISO Survey results to assess the quality of services we provide and drive continuous improvement.
- Frequency of service use
- Importance of services
- Satisfaction with services
- Perceived service orientation of service point staff
- Level of constituent knowledge about key issues
- Use of computing and information tools
- Skills and learning
- Demographic factors
- What services and resources are important to our constituents, and how successfully do our organizations deliver them?
- How effectively do we communicate with our campus communities about our services and resources?
- How skilled are our constituents in the use of software and library databases? What additional skills do they wish to learn, and how do they wish to learn them?
- Which software and hardware tools do our constituents use, and which of these tools do they own?
- What roles do our constituents play on campus? What demographic factors identify them?
- What benchmarks can be established for excellent delivery of library and computing services?