Much of our daily activities in Student Financial Services are focused on 1.) removing barriers that prevent or delay students from successfully completing their FAFSA or WASFA application each year, or 2.) removing barriers that block their aid from paying on their PLU student account.  Therefore, whenever we initiate an email to you, it is almost always to remove such a barrier(s).    To save time, effort and possible aggravation, we also attempt to include everything you need to do in our first email, rather than sending multiple emails, requesting something new each time.  You can assist us in this process by reading through the entire email and responding as quickly as you can, when it is fresh on everyone’s mind and we are already expecting your response.  If you have a question before we’ve reached to you, we recommend the following:


Almost every situation or circumstance you might encounter has likely been asked about before. You may find the answer to your questions 24/7 by clicking on and searching through our FAQ’s, which are grouped together by topic

Video Library

Visit our “How To’s” video libray to see if your question has been asked often enough that a response needed to be provided that did not require reading a bunch of text.

If you don’t find your question or have additional questions after reading the answer provided in the FAQ’s or viewing our video, feel free to contact us using the options listed below. While all staff are financial aid generalist and able to answer most questions on the application and awarding process, the FAFSA, federal and state regulations and university aid policies, who you call may be influenced by each staff’s program responsibilities, which can be found by clicking on their picture to “View Full Biography”.

Email: The sfs in-box is checked every morning, Monday through Friday and we try to respond within 24 to 48 hours. When contacting us via email, please use your PLU email address, since emails sent from your PLU email address are considered to be coming from you. If your preferred email address is an alternate email, it will require us to check your preferred email address, which will also delay our response. Important: Email is not a secure platform for communicating information. Do not include or attach information which include social security numbers or personally identifiable information (PII) that you would consider sensitive and not of a “directory” nature.


You may reach us Monday through Friday, 8:00AM till 5:00PM by dialing 253-535-7161 or toll free at 1-800-678-3243. We try to respond to any voice mail messages within 24 to 48 hours, dependent upon volume. You may reach a specific staff person by dialing their office number, which you can find on our staff page.  Important: We cannot talk to you about your protected financial information unless you can provide us with your PLU ID# and or other student specific information not of a “directory” nature that we can verify in Banner.


You may send us documents or forms via fax at 253-535-8406. Fax is considered to be a secure platform. Be sure that information sent includes the student’s PLU ID#.

U.S. Postal Service:  Office of Student Financial Services, Pacific Lutheran University, Tacoma, WA 98447.

In Person:

By Appointment: Office hours for appointments are 8:15 AM to 4:30 PM, Tuesday through Thursday, Scheduling an appointment at this time still requires a phone call or email request. Please be ready to show your PLU ID card when you arrive.

Walk in:   Drop in at your convenience from 8:00 AM to 4:30 PM, Monday through Friday. Wait times will depend on the volume of appointments and walk-in traffic. Please be ready to show your PLU ID card when you arrive.


We are currently offering Live Chat and drop-in Zoo hours during the following days and times. These hours are subject to change, so please check back for updates:       Tuesday, Thursday, Friday: 9-noon, 1-3:30      Wednesday: 10-noon, 1-3:30

Got a quick question?  Click here for Live Chat.  For security purposes, please access Live Chat through your PLU email account.

Have a more complex question or concern? Click here to enter Zoom Hours.  For privacy reasons, we can only meet with one student or family at a time in Zoom. Others will be placed in a waiting room until it is their turn