Here you will find the most current notices and status information about PLU's online services & resources. If you are having any networking or computing issues, please come to this page first to see if others have already reported the same problem and what is being done to resolve it.
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Current System Notices
***Resolved*** Intermittent Network Issues Reported
8:54pm, May 17, 2013
WHAT: At approximately 3pm the Help Desk began to receive reports of issues with network connectivity in various buildings across campus.WHEN: 05/17/13
WHERE: All personal devices (laptops, phones using wireless, game stations) will be affected as well as most Academic spaces (library, labs, classrooms)
Current Status: Resolved
Description:
Resolution: 8:50 PM: The internet service provider has isolated an issue that was causing service interruptions throughout the region.
Update: 4:30 pm: The network connectivity issues have improved, but there is still an issue being dealt with by one of our Internet Service Providers (ISP). Users may experience momentary interruptions throughout the evening as the ISP works to resolve the issue in full.
If conditions worsen, please contact the Help Desk immediately at 253-535-7525.
Update 3:39 pm: We have narrowed down the connection issue to a problem with one of our campus Internet connections. Networking is currently working with the Service Provider to identify the issue and is working towards a solution as quickly as possible. We will provide continual updates on this issue as more information arrives.
Original Message: At approximate 3 pm today, the Help Desk began receiving reports of network interruptions from various buildings on campus. Networking was alerted and is currently investigating these issues.
Users who are experiencing network issues are advised to contact the Help Desk at 253-535-7525. Please report:
- Current location
- Whether you are connecting wirelessly or wired
Service(s) Impacted:Campus Network
Estimated Time to Resolution or Next Update: 4:30 pm
Root Cause / Continuous Improvement: To be determined.
Sakai Unavailable for Maintenance on Fri., May 17, 6AM
6:11am, May 17, 2013
*** UPDATE *** May 17, 6:11AM - Sakai is back online. The planned maintenance is complete.*** UPDATE *** May 17, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).
WHAT: Sakai Unavailable for Maintenance
WHEN: 05/17/13 Duration: 6:00AM - 6:30AM
Description: On Friday, May 17, Sakai will be out of service from 6:00AM to 6:30AM for weekly maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.
Service(s) Impacted: Sakai
Estimated Time to Resolution or Next Update: Fri., May 17, 6:30AM
Get Help Desk Support
Phone: 253-535-7525
Email: helpdesk@plu.edu
Online Help Desk Request
(requires PLU ePass):
http://helpdesk.plu.edu
Location: Library 1st Floor