Here you will find the most current notices and status information about PLU’s online services & resources. If you are having any networking or computing issues, please come to this page first to see if others have already reported the same problem and what is being done to resolve it.

Current System Notices

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Major service disruption

Scheduled Maintenance for Banner Production - Sunday August 2nd, 2015 from 7 to 9am

11:13am, July 30, 2015

WHAT: Scheduled Maintenance for Banner Production

WHEN: 08/02/15  Duration: 7 am to 10 am

WHERE:  Campus Wide

Current Status: Open

Description: Scheduled Maintenance for the Banner Production system, including Internet Native Banner (INB) and Banner Web Services (SSB), resulting in Banner Production being unavailable during the maintenance window.

Service(s) Impacted:  Banner

Workarounds: N/A

Estimated Time to Resolution or Next Update: Sunday morning, August 2nd, by 10 am.

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.

Elsevier maintenance outage

11:09am, July 27, 2015

WHAT: Elsevier maintenance outage

WHEN: 08/01/2015, 3:00 pm Duration: 4.5 hours


Current Status: Open

Description: The Elsevier platform, including the ScienceDirect journals service, will be offline for scheduled maintenance. Please plan your research accordingly.

Service(s) Impacted: Library

Workarounds: Other online library services will not be affected.


Check http://www.plu.edu/status/ for periodic updates.

ProQuest Systems Upgrade

12:46pm, July 20, 2015

WHAT: ProQuest Systems Upgrade

WHEN: 08/08/15, 7:00 pm Duration: 8 hours


Current Status: Open

Description: ProQuest will be upgrading its systems infrastructure for increased reliability. ProQuest research databases, including Research Library and Nursing & Allied Health, will be unavailable. Please plan your research accordingly.

Service(s) Impacted: Library

Workarounds: Other online library services will not be affected.


Check http://www.plu.edu/status/ for periodic updates.


Sakai Rich-Text Editor Upgrade on Aug. 8, 2015

8:45am, July 9, 2015

WHAT:  Sakai Rich-Text Editor Upgrade on Aug. 8, 2015

WHEN:  08/08/2015  Duration:  7:00AM - 7:30AM PDT

Description:  On Saturday, August 8, 2015, Sakai will be out of service from 7:00AM to 7:30AM PDT in order to upgrade the CKEditor, the rich-text editor in Sakai. The CKEditor is embedded within many Sakai tools including Lessons, Mailtool, Assignments, Announcements, etc.

As a result of this upgrade, the new CKEditor will have a new look-and-feel, most noticeably with updated tool icons. However, the current ordering of the CKEditor’s buttons and drop-down menus will remain the same. Furthermore, many of the quirks users experience with this editor will be resolved as a result of this upgrade.

For a closer look at each of the new CKEditor buttons and menus, see the document What is the purpose of each of the CKEditor controls? If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Saturday, August 8, 7:30AM PDT

Check http://www.plu.edu/status/ for periodic updates.

Updated ePass Password Tools

3:31pm, June 12, 2015

WHAT: Updated ePass Password Tools

WHEN: 6/12/2015

Current Status:  Open

Description: The PLU ePass tools have been updated to provide both added security and flexibility when changing your ePass password and creating your security questions. The system has moved to a strength based system that reduces the number of rules and requirements for the password and interactively calculates its strength as it is typed. The stronger the password, the longer you are able to use it before it expires. The security questions page has also been updated and now provides some options for randomizing the built-in questions or creating a unique question on your own.

For more detailed information on the password change requirements and suggestions on how to create a more secure password, please see our updated ePass Account page.

Related Links:  PLU ePass Password Requirements Quick Guide

Service(s) Impacted:  ePass

Check http://www.plu.edu/status/ for periodic updates.

System Notices on Twitter

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Get Help Desk Support

Phone: 253-535-7525

Email: helpdesk@plu.edu

Online Help Desk Request (requires PLU ePass): http://helpdesk.plu.edu/

Location: Library 1st Floor