Here you will find the most current notices and status information about PLU’s online services & resources. If you are having any networking or computing issues, please come to this page first to see if others have already reported the same problem and what is being done to resolve it.

Current System Notices

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No issues
Service disruption
Service outage
Service info notice
Major service disruption

DSM-V Online Outage

3:50pm, January 7, 2015

WHAT: DSM-V Online Maintenance Outage

WHEN: 01/09/14, 3:00 pm Duration: intermittent, until 7:00 pm

Current Status: Open

Description: Psychiatry Online, which hosts the DSM-V online edition, will be undergoing maintenance between 3:00 and 7:00 pm, and may be unavailable for up to two hours during that period. Please plan accordingly.

Service(s) Impacted: Library


Check http://www.plu.edu/status/ for periodic updates.


*Updated January 7th* Intermittent Internet Connectivity Issues - Status Message - December 9, 2014

2:17pm, January 7, 2015

WHAT: Intermittent Internet Connectivity Issues

WHEN: December 2014 w/ January 7, 2015 Update

WHERE: Campus-wide, for certain network segments

Current Status: Open

Description: *Update*  Working with our firewall vendor we have implemented a configuration change that we hope will mitigate the primary issues we have seen this past fall.  The change is not considered a permanent resolution, however, if it demonstrates improvement over the next few weeks we hope it will be the basis for a permanent fix.

*Original Notice*
Over the last few weeks we have begun receiving reports of sporadic, though brief, disruptions to Internet access from many parts of the campus that have been increasing in frequency.  In the course of troubleshooting this issue we ultimately identified an apparent root cause that stems from overloading our current firewalls beyond a specific technical limitation.  We are working to identify solutions to mitigate this issue.  Unfortunately, one of the corrections we attempted yesterday (Monday, December 8th) appears to have some unintended consequences that caused a technically different, but broader set of disruptions to occur.  We have backed out the configuration changes and continue to pursue solutions to the original issue.

Service(s) Impacted: Internet access via Campus Network

Workarounds: None identified at this time

Estimated Time to Resolution or Next Update: Next update as new information becomes available.

Root Cause / Continuous Improvement: Under investigation

Check http://www.plu.edu/status/ for periodic updates.

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Get Help Desk Support

Phone: 253-535-7525

Email: helpdesk@plu.edu

Online Help Desk Request (requires PLU ePass): http://helpdesk.plu.edu/

Location: Library 1st Floor