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Intermittent Internet Connectivity Issues - Status Message - December 9, 2014

12:48pm, December 11, 2014

WHAT: Intermittent Internet Connectivity Issues

WHEN: December 2014

WHERE: Campus-wide, for certain network segments

Current Status: Open

Description: Over the last few weeks we have begun receiving reports of sporadic, though brief, disruptions to Internet access from many parts of the campus that have been increasing in frequency.  In the course of troubleshooting this issue we ultimately identified an apparent root cause that stems from overloading our current firewalls beyond a specific technical limitation.  We are working to identify solutions to mitigate this issue.  Unfortunately, one of the corrections we attempted yesterday (Monday, December 8th) appears to have some unintended consequences that caused a technically different, but broader set of disruptions to occur.  We have backed out the configuration changes and continue to pursue solutions to the original issue.

Service(s) Impacted: Internet access via Campus Network

Workarounds: None identified at this time

Estimated Time to Resolution or Next Update: Next update as new information becomes available.

Root Cause / Continuous Improvement: Under investigation

Check for periodic updates.

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