Here you will find the most current notices and status information about PLU’s online services & resources. If you are having any networking or computing issues, please come to this page first to see if others have already reported the same problem and what is being done to resolve it.
Current System Notices
12:44pm, November 21, 2014WHAT: BioOne maintenance outage
WHEN: 11/21/14, 3:00 pm Duration: 4 hours
Current Status: Open
Description: The BioOne journal service will be intermittently offline the afternoon of Nov. 21. If you are unable to access articles on BioOne, please try again after 7:00pm.
Service(s) Impacted: Library
4:57pm, September 11, 2014*** UPDATE ***
The issue with the phone system has been resolved and the phone system should be functioning normally again. Please contact the Help Desk at 253-535-7525 if you continue to experience issues with your campus phone.
The campus phone system is experiencing similar problems to those that came up on Tuesday. The Communications team is current working on the issue and will provide an update as soon as possible.
*** UPDATE ***
The current issue with the phone system has been resolved and a temporary fix has been put in place that the Communications team believes will resolve the immediate issues. They have a plan for a long term fix that will be implemented soon to avoid disruptions like this in the future. Please contact the Help Desk at 253-535-7525 if you continue to have problems with your phone and we will do what we can to resolve them for you.
WHAT: Phone System Problems
WHEN: 09/09/2014 2:10pm
WHERE: Multiple Locations on Campus
Current Status: Open
Description: The PLU phone system is experiencing problems with a large number of phone lines on campus. The Communications team is working to resolve the issue as soon as possible. Problems include delays when dialing and inability to dial out.
Root Cause / Continuous Improvement: To be determined.
1:05am, August 28, 2014WHAT: Campus Telephone & Voicemail System Upgrades
WHEN: 08/22/2014 Duration: 6:00pm-Midnight
Current Status: Open
Work by I&TS and our vendor partners to upgrade the campus phone system was completed over the past weekend. This work involved a complete overhaul of the telephone system serving all 1648 extensions across campus.
Our team has worked extensively over the last several days testing and troubleshooting a variety of issues and concerns that have been identified following the completion of the upgrade process. The majority of the systemic or broadly impacting issues as well as telephone services supporting life safety services have been resolved and the work is beginning to shift to focus on individual telephone lines that may continue to be experiencing problems.
If you are experiencing a problem with your office telephone and do not already have an I&TS Helpdesk ticket # assigned, please contact the I&TS Helpdesk so we can open a ticket and properly track the problem through to resolution. If the problem you experience involved dialing a telephone number, it is very important that you provide that number along with your trouble report in order for us to properly troubleshoot the issue.
You can reach the I&TS Helpdesk by:
Thank you for your patience as work work to resolve any outstanding issues as quickly as possible.
Beginning this Friday (8/22) night around 6pm I&TS and our support contractors will be working to upgrade the campus telephone system (PBX). During the upgrade period a series of disruptions to the campus telephone system will occur. The outages will consist of:
The disruptions are currently anticipated to be completed by midnight, however, extensive testing of campus phone lines will follow our work and testing may continue overnight or through the weekend if any issues are identified. While no specific issues are anticipated, I&TS and our support contractors will be fully staffed on Monday morning in order to address any issues that may arise from this upgrade process.
Regular updates to our progress will be posted on the PLU System Status page http://www.plu.edu/status/ If you identify an issue with telephone/voicemail service outside of the Friday 6pm-midnight work period please contact the I&TS Helpdesk (email@example.com, http://www.plu.edu/helpdesk, 253-535-7525)
Service(s) Impacted: Campus Telephone & Voicemail
Workarounds: Cell phones, e-mail, etc.