Here you will find the most current notices and status information about PLU’s online services & resources. If you are having any networking or computing issues, please come to this page first to see if others have already reported the same problem and what is being done to resolve it.

Current System Notices

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No issues
Service disruption
Service outage
Service info notice
Major service disruption

***UPDATE*** Problems with the Campus Phone System

4:57pm, September 11, 2014

*** UPDATE ***
The issue with the phone system has been resolved and the phone system should be functioning normally again. Please contact the Help Desk at 253-535-7525 if you continue to experience issues with your campus phone.

***REOPENED***
The campus phone system is experiencing similar problems to those that came up on Tuesday. The Communications team is current working on the issue and will provide an update as soon as possible.

*** UPDATE ***
The current issue with the phone system has been resolved and a temporary fix has been put in place that the Communications team believes will resolve the immediate issues. They have a plan for a long term fix that will be implemented soon to avoid disruptions like this in the future. Please contact the Help Desk at 253-535-7525 if you continue to have problems with your phone and we will do what we can to resolve them for you.

WHAT: Phone System Problems

WHEN: 09/09/2014 2:10pm

WHERE: Multiple Locations on Campus

Current Status: Open

Description: The PLU phone system is experiencing problems with a large number of phone lines on campus. The Communications team is working to resolve the issue as soon as possible. Problems include delays when dialing and inability to dial out.

Root Cause / Continuous Improvement: To be determined.


Check http://www.plu.edu/status/ for periodic updates.

*Update* Campus Telephone & Voicemail System Upgrades - Friday, August 22nd, 6pm-Midnight

1:05am, August 28, 2014

WHAT: Campus Telephone & Voicemail System Upgrades

WHEN: 08/22/2014 Duration: 6:00pm-Midnight

WHERE: Campuswide

Current Status: Open

Description:
*Update*
Work by I&TS and our vendor partners to upgrade the campus phone system was completed over the past weekend.  This work involved a complete overhaul of the telephone system serving all 1648 extensions across campus.

Our team has worked extensively over the last several days testing and troubleshooting a variety of issues and concerns that have been identified following the completion of the upgrade process.  The majority of the systemic or broadly impacting issues as well as telephone services supporting life safety services have been resolved and the work is beginning to shift to focus on individual telephone lines that may continue to be experiencing problems.

If you are experiencing a problem with your office telephone and do not already have an I&TS Helpdesk ticket # assigned, please contact the I&TS Helpdesk so we can open a ticket and properly track the problem through to resolution.  If the problem you experience involved dialing a telephone number, it is very important that you provide that number along with your trouble report in order for us to properly troubleshoot the issue.

You can reach the I&TS Helpdesk by:
Web:     http://helpdesk.plu.edu
e-mail:   helpdesk@plu.edu
Phone:  253-535-7525

Thank you for your patience as work work to resolve any outstanding issues as quickly as possible.


*Original Post*
Beginning this Friday (8/22) night around 6pm I&TS and our support contractors will be working to upgrade the campus telephone system (PBX).  During the upgrade period a series of disruptions to the campus telephone system will occur.  The outages will consist of:

  -- a brief rolling outage across all campus phone lines resulting in a brief (1-10 minute) interruption of each telephone line
  -- a 3-4 hour period when voicemail service will be unavailable
  -- as well as a possible interruptions to calling to/from campus.

The disruptions are currently anticipated to be completed by midnight, however, extensive testing of campus phone lines will follow our work and testing may continue overnight or through the weekend if any issues are identified.  While no specific issues are anticipated, I&TS and our support contractors will be fully staffed on Monday morning in order to address any issues that may arise from this upgrade process.

Regular updates to our progress will be posted on the PLU System Status page http://www.plu.edu/status/   If you identify an issue with telephone/voicemail service outside of the Friday 6pm-midnight work period please contact the I&TS Helpdesk  (helpdesk@plu.edu, http://www.plu.edu/helpdesk, 253-535-7525)

Service(s) Impacted: Campus Telephone & Voicemail

Workarounds: Cell phones, e-mail, etc.

Check http://www.plu.edu/status/ for periodic updates.

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Get Help Desk Support

Phone: 253-535-7525

Email: helpdesk@plu.edu

Online Help Desk Request (requires PLU ePass): http://helpdesk.plu.edu/

Location: Library 1st Floor