Here you will find the most current notices and status information about PLU’s online services & resources. If you are having any networking or computing issues, please come to this page first to see if others have already reported the same problem and what is being done to resolve it.

Current System Notices

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Service disruption
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Service info notice
Major service disruption

Sakai Unavailable for Maintenance on Fri., Apr. 20, 6am PT

11:45am, April 17, 2018

WHAT:  Sakai Unavailable for Maintenance on Fri., Apr. 20, 6am PT

WHEN:  04/13/18   Duration:  6:00am - 6:30am PT

Description:  On Friday, April 20, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Apr. 20, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Email Forwarding Service Disruption on Sakai

11:49am, April 18, 2018

*** UPDATE *** April 18, 11:48am - The disruption of the email forwarding service for emails sent to email addresses of the form {{some_site_account}}@sakai.plu.edu is still in effect. However, I&TS staff have identified that this particular service has not been working since Thursday, March 29, 6:00am. I&TS support staff are continuing to work toward restoring this service as soon as possible. Instructors and project site maintainers are encouraged to make use of the Sakai Mailtool or the Sakai Announcements tool instead for sending emails to students and other Sakai site members.

*** UPDATE *** April 11, 1:20pm - Another Sakai-related email disruption that might be related to Friday’s power outage has been identified. Currently, email messages sent to addresses of the form, {{some_site_account}}@sakai.plu.edu are not being routed to members of the corresponding site. I&TS staff are currently investigating this service disruption and working toward a resolution as soon as possible. In the meantime, instructors and project site maintainers can make use of the Sakai Mailtool, the Sakai Announcements tool, or PLU Gmail to send email messages.

*** UPDATE *** April 8, 3:06pm PT - The service disruption for outgoing email is resolved. This disruption is estimated to have occurred between the event of the power outage on Friday afternoon and approximately 2:00pm on Sunday, April 8. This disruption affected various PLU systems such as Sakai, the PLU HelpDesk, and others but not including PLU Gmail and other Google services. While the outgoing email service has been restored, the Sakai Support Team has observed that email sent from Sakai during this interval might not have actually been sent. Therefore, Sakai users might need to resend any important messages sent during that period. We apologize for the inconvenience. If you have questions or concerns please email sakai@plu.edu.

*** UPDATE *** April 8, 8:26am PT - Currently, outgoing mail from Sakai is not being sent, nor is it being stored to be sent. This service disruption, affecting Sakai since Friday afternoon, is not affecting email sent through PLU Gmail or other Google services. I&TS support staff are working to restore this service as soon as possible.

WHAT:  Mail Services Disrupted on Various Systems

Description:  An unplanned disruption has been identified with outgoing mail being sent from various systems. Sakai and the PLU WebHelpDesk (helpdesk.plu.edu) are among those that have been identified so far, but the service disruption is not impacting PLU Gmail and other Google services. I&TS support staff are working to identify and resolve the problem.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Fri., Apr. 20, 3:00pm

Root Cause / Continuous Improvement: To be determined.

Check https://www.plu.edu/status/ for periodic updates.

Brief Campus Telephone Service Disruption - Tuesday, March 20, 2018 7:00am-7:30am

8:14am, March 20, 2018

WHAT: Brief Campus Telephone Service Disruption - Tuesday, March 20, 2018

WHEN: 3/20/2018  Duration: approximately 10 minutes between 7:00am - 7:30am

WHERE: PLU Campus

Current Status: Work Completed

Description: There will be a very brief disruption to campus telephone service tomorrow morning in order to resolve a power issue with equipment supporting the system.  This disruption should be very brief, but may cause active calls on-campus as well as to/from campus to drop or be unable to connect.

Service(s) Impacted: Campus Telephone System

Workarounds: Cell phones or retry the call in 5-10 minutes

Next Update: After completion of work

Check https://www.plu.edu/status/ for periodic updates.

Library hold requests not working

10:32am, February 15, 2018

WHAT: Library hold requests not working

WHEN: 02/14/18

Current Status: Open

Description: When attempting to place holds through the WorldCat catalog, you will see an error that says "Your search resulted in no hits".

Service(s) Impacted: Library

Workarounds: Search for the same item in the classic catalog until the issue is resolved.


Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

System Notices on Twitter

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Get Help Desk Support

Phone: 253-535-7525

Email: helpdesk@plu.edu

Online Help Desk Request (requires PLU ePass): http://helpdesk.plu.edu/

Location: Library 1st Floor