Here you will find the most current notices and status information about PLU’s online services & resources. If you are having any networking or computing issues, please come to this page first to see if others have already reported the same problem and what is being done to resolve it.
Current System Notices
Sakai Turnitin Service - Scheduled Maintenance - Tues., July 10
10:01am, June 20, 2018
WHAT: Sakai Turnitin Service - Scheduled MaintenanceWHEN: 07/10/18 Duration: 8am-4pm PT
Description: The Turnitin service will be unavailable during a scheduled maintenance period on Tuesday, July 10, 2018, from 8am to 4pm Pacific Time. You can view the Turnitin System Status page for updates. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. If you have questions or concerns, please email sakai@plu.edu.
Service(s) Impacted: Sakai Turnitin Service
Internet Native Banner (INB) & Banner Self-Service Unavailable for Maintenance, June 22, Noon - June 24, 8:00 PM (PST)
11:12am, June 13, 2018
WHAT: Internet Native Banner (INB) & Banner Self-Service Unavailable for Maintenance
WHEN: Friday, June 22nd, Noon – Sunday, June 24th, 8:00pm (PST)
WHERE: On and Off Campus
Current Status: Open
Description: All Banner related services – Internet Native and Banner Self-Service – will be unavailable beginning Friday, June 22 at noon through Sunday, June 24 at 8:00pm. This maintenance window will allow for a significant user interface upgrade to be applied to Internet Native Banner. During this time any electronic resources that rely on the Banner database will also be unavailable – this includes, but is not limited to, electronic payments, transcript requests, enrollment verification, etc.
This post will be updated when the upgrade is complete and Banner services are once again available.
Service(s) Impacted: Internet Native Banner & Banner Self-Service
Workarounds: None
Recurring library hold issue
5:07pm, June 4, 2018
WHAT: Error message when placing a hold on a library item.WHEN: 06/04/2018
Current Status: Open
Description: When attempting to place a hold in WorldCat, the resulting screen shows an error that reads "Your search resulted in no hits!"
Service(s) Impacted: Library
Workarounds: Click "Basic Search" on that page and look the item up again. Then, click the "Request Hold" link.
Estimated Time to Resolution or Next Update: Unknown.
Root Cause / Continuous Improvement: OCLC is looking into the problem but does not know when it will be fixed.
community.plu.edu Web Services Offline - Thursday, May 31 - Update June 11
2:04pm, June 11, 2018
WHAT: community.plu.edu Web Services OfflineWHEN: Beginning 05/31/2018
Current Status: Web Services - Resolved, Editing/Uploading - Ongoing
Description:
*Update - 6/11/2018*
The community.plu.edu system is back online for purposes of serving web pages. However, access to login to the server to manage the content for user accounts is currently restricted to on-campus only access. I&TS continues to evaluate our options for how to offer this service going forward.
*Update - 6/7/2018*
Maintenance efforts are ongoing. This system will continue to be offline overnight, but we hope to have at least partial availability sometime tomorrow (Friday, June 8th). Users of this system should know that all of their data (web pages) are intact and should be available once the partial availability takes affect, however, their ability to access and edit/modify their files may be limited.
Maintenance efforts are ongoing. This system will continue to be offline for the time being. We hope to have a more complete update if not system restoration within the next day or two.
*Original Post - 5/31/2018*
Information & Technology Services found it necessary to take the server responsible for community.plu.edu web sites offline to address unanticipated system maintenance issues. For websites accessed through community.plu.edu, the server providing hosting and web page redirection services will not be available until further notice. We are working to restore this service as soon as possible.
Service(s) Impacted: community.plu.edu based web sites
Workarounds: For web sites hosted on the Google Sites portion of this service, they can still be accessed and managed through https://sites.google.com/a/plu.edu All other sites hosted through the on-campus server (aka angelica.plu.edu), will not be accessible until service restoration is complete.
Next Update: As new information becomes available.
Root Cause / Continuous Improvement: To be determined.
System Notices on Twitter
View PLU System Notices via Twitter. This is the best way to view system notifications during network outages.
Past Notices
Get Help Desk Support
Phone: 253-535-7525
Email: helpdesk@plu.edu
Online Help Desk Request (requires PLU ePass): http://helpdesk.plu.edu/
Location: Library 1st Floor