Here you will find the most current notices and status information about PLU’s online services & resources. If you are having any networking or computing issues, please come to this page first to see if others have already reported the same problem and what is being done to resolve it.

Current System Notices

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No issues
Service disruption
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Major service disruption

PLU Help Desk Web Service Unavailable for Transition - Fri., Oct. 23

1:33pm, October 19, 2020

WHAT:  PLU Help Desk Web Service Unavailable for Transition

WHEN:  10/23/20  Duration:  8:00am - 5:00pm (US Pacific)

Description:  On Friday, October 23, 2020, Information and Technology Services (I&TS) will be transitioning the PLU Help Desk (helpdesk.plu.edu) to a new online request and issue tracking system. I&TS staff will begin this transition at 8:00am (US Pacific), at which point no online ticketing service will be available. During this transition period, you will still be able to submit help requests either by email at helpdesk@plu.edu or by calling the Help Desk directly at 253-535-7525. The web service transition is estimated to be completed by 5:00pm with the new service accessible online at helpdesk.plu.edu. When the transition is complete, I&TS staff will post an update to this notice.

More details about the new PLU Help Desk web service including links to a getting started guide are available in the article, PLU Help Desk Ticket Tracking System Transition.

Service(s) Impacted:  Web Help Desk / PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Oct. 23, 8:00am

Check https://www.plu.edu/status/ for periodic updates.