PLU System Notices

*CORRECTION* Web Help Desk Unavailable for Maintenance - Wed., July 25, 7am

4:54pm, July 20, 2018

WHAT: Web Help Desk Unavailable for Maintenance (NOT Sakai)

WHEN: 07/25/18 Duration: 7:00am-7:30am PT

Description: On Wednesday, July 25, Web Help Desk will be out of service from 7:00am to 7:30am PT for maintenance.  Please plan accordingly.  If you have any questions or concerns, please email helpdesk@plu.edu.

Service(s) Impacted: Web Help Desk

Estimated Time to Resolution or Next Update:  Wed., July 25, 7:00am


Check https://www.plu.edu/status/ for periodic updates.

***12:00pm Update*** PLU Major Systems Outage - Saturday, July 14th

3:31pm, July 19, 2018

WHAT: Many PLU servers are offline causing widespread services disruption

WHEN: 7/14/2018  Duration: Beginning approximately 4:00am

WHERE: Campuswide and affecting Off-campus access to PLU Services

Current Status: Resolved

Description:
***9:00pm 7/14 Update***
At this time we believe most services are running again normally.  We continue to monitor for both service issues as well as possible cooling problems.  If you encounter an issue with any service please contact the I&TS HelpDesk to submit a trouble ticket.  (helpdesk@plu.edu, 253-535-7524, or https://www.plu.edu/helpdesk/ )

***12:00pm 7/14 Update***
Many services have been restored, but some work is ongoing for full service restoration.  Monitoring is ongoing for issues with cooling in the Morken server room.

***Original Post***
A failure of the HVAC (cooling) system for PLU's server room in Morken caused critical server equipment to execute thermal shutdowns to prevent damage.  This is causing a significant disruption of many campus services.  Cooling to the room has been restored and emergency restoration efforts are underway.

Unfortunately, due to the type of equipment shutdown this caused, many campus services may continue to be disrupted throughout the day and may require emergency shutdowns/reboots to properly restore full service.  Please bear with us as we conduct these repairs.

Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, Cascade, Campus Calendar, Web Help Desk, Campus Network, ePass, Library

Estimated Time to Resolution or Next Update: Next Update As Needed

Root Cause / Continuous Improvement: Excessive heat in Server Room due to HVAC failure.

Check https://www.plu.edu/status/ for periodic updates.

UPDATE: Gold Rush/Journals@PLU/Article Linker maintenance outage

10:31am, July 19, 2018

WHAT: Gold Rush/Journals@PLU/Article Linker maintenance outage

WHEN: July 16-18, 2018 UPDATE: Outage will continue through July 19.

Current Status: Open

Description: Gold Rush, the service which runs Journals@PLU and the database article linker, will be offline for two days for a server move.

Service(s) Impacted: Library

Workarounds: You can use the regular library catalog and article databases to look for journal articles. However, the article linker (Check the PLU Library for Full Text) will not function.



Check https://www.plu.edu/status/ for periodic updates.

Recurring library hold issue

5:07pm, June 4, 2018

WHAT: Error message when placing a hold on a library item.

WHEN: 06/04/2018


Current Status: Open

Description: When attempting to place a hold in WorldCat, the resulting screen shows an error that reads "Your search resulted in no hits!"

Service(s) Impacted: Library

Workarounds: Click "Basic Search" on that page and look the item up again. Then, click the "Request Hold" link.

Estimated Time to Resolution or Next Update: Unknown.


Root Cause / Continuous Improvement: OCLC is looking into the problem but does not know when it will be fixed.



Check https://www.plu.edu/status/ for periodic updates.

community.plu.edu Web Services Offline - Thursday, May 31 - Update June 11

1:44pm, July 19, 2018

WHAT: community.plu.edu Web Services Offline

WHEN: Beginning 05/31/2018

Current Status: Web Services - Resolved,   Editing/Uploading - Ongoing

Description:
*Update - 6/11/2018*
The community.plu.edu system is back online for purposes of serving web pages.  However, access to login to the server to manage the content for user accounts is currently restricted to on-campus only access.  I&TS continues to evaluate our options for how to offer this service going forward.

*Update - 6/7/2018*
Maintenance efforts are ongoing.  This system will continue to be offline overnight, but we hope to have at least partial availability sometime tomorrow (Friday, June 8th).  Users of this system should know that all of their data (web pages) are intact and should be available once the partial availability takes affect, however, their ability to access and edit/modify their files may be limited.
*Update - 6/4/2018*
Maintenance efforts are ongoing.  This system will continue to be offline for the time being.  We hope to have a more complete update if not system restoration within the next day or two.

*Original Post - 5/31/2018*
Information & Technology Services found it necessary to take the server responsible for  community.plu.edu web sites offline to address unanticipated system maintenance issues. For websites accessed through community.plu.edu, the server providing hosting and web page redirection services will not be available until further notice.  We are working to restore this service as soon as possible.

Service(s) Impacted: community.plu.edu based web sites

Workarounds: For web sites hosted on the Google Sites portion of this service, they can still be accessed and managed through https://sites.google.com/a/plu.edu  All other sites hosted through the on-campus server (aka angelica.plu.edu), will not be accessible until service restoration is complete.

Next Update: As new information becomes available.

Root Cause / Continuous Improvement: To be determined.


Check https://www.plu.edu/status/ for periodic updates.