Supporting the PLU Community

Information & Technology Services (I&TS) provides campus-wide technology, resources, and other support services for advancing the university’s core teaching-learning mission.

For technology support, contact the Help Desk via the box to the right, we’re eager to assist you!

Get Support


Phone: 253-535-7525

Email: helpdesk@plu.edu

Location: Library – 1st Floor Help Desk

Knowledge Base: kb.plu.edu

I&TS Support Services During Distance Learning Period

As the university transitions to distance learning with most faculty and staff working remotely, Information & Technology Services (I&TS) continues to provide support services. Though most I&TS staff are working remotely, we’ll do our best to help you in a timely manner.

Help Desk Support: The Help Desk in the Library is closed until further notice and Help Desk staff will be working remotely. For help with computers, software, or networking contact the Help Desk at helpdesk@plu.edu or by putting a request into our ticketing system directly at helpdesk.plu.edu.

Sakai Support: Email sakai@plu.edu for technical support questions pertaining to Sakai or to schedule a one-on-one consultation via phone or web conferencing.

Instructional Technology Support: For help with screencasting, Zoom, Google Hangouts Meet, video/audio recording, and other Instructional Technologies, contact itech@plu.edu. One-on-one consultations via phone or web conferencing are available. 

Laptop Request Form

Information & Technology Services has a very limited number of laptops being made available for check out to faculty, staff and students for use during the temporary distance learning period.

Anyone needing to request a laptop is asked to submit a Help Desk ticket with a Request Type of Equipment Reservation Request.  Priority will be given based on factors such as (but not limited to) health concerns, mission critical processes, and type of instruction.

Please submit your request as soon as possible.  Those approved will be able to pick up a laptop at the Help Desk in Mortvedt library anytime after 2:00pm on Monday, March 9th.

Departments

Enterprise Systems

Networking, Systems, and Communications

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Information Systems

Administrative Applications, Banner, Database Administration

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User Services

Help Desk, Computer Support, Instructional Technologies, Classroom and Event Support

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