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Directory of Services

I&TS Service Directory

Information & Technology Services (I&TS) provides technology, library resources, and a wide range of services, planning, and leadership in support of the university’s core teaching-learning mission. This directory provides a comprehensive listing of Information & Technology Services offered to the PLU community.

Accounts and Passwords
PLU ePass accounts, changing passwords, department & organization accounts

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

ePass

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

PLU ePass accounts for accessing the campus network and online resources.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Submit a service request for computer, phone, and network problems and needs.

Web Help Desk

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Create Help Desk ticket for technology support.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduSupport info

Access windows computers on campus using a domain account.

Email, Calendar, and Google Apps
Communication and collaboration tools like mail, calendar, and Google Apps

Gmail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Web-accessible Google email application.

Google Suite for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, hangouts, drive, and sites.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Submit a service request for computer, phone, and network problems and needs.

Software Support

253-535-7525 • helpdesk@plu.eduSupport info

Get help with computer software programs, updates, and training.

Web Help Desk

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Create Help Desk ticket for technology support.

Workshops

253-535-7509 • itech@plu.eduSupport info

Technology workshops on a variety of software and topics.

Network, Wireless, Phones, and Cable TV
Accessing the PLU network, phone system, and cable TV

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Network Access

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Get access to the PLU campus network from your personal devices.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Phones

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Campus telephone services.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Submit a service request for computer, phone, and network problems and needs.

Voicemail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Voice mail service on PLU campus telephones.

Web Help Desk

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Create Help Desk ticket for technology support.

Wireless (Wi-Fi)

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Connect via wireless to the PLU campus network.

Classrooms, Labs, and Learning Technologies
Learning spaces and learning tools

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.edu

Software for graphic design and audio/video editing.

Audio Recording

253-535-7509 • itech@plu.eduSupport info

Get audio recordings for campus events.

Audio Support

253-535-7509 • itech@plu.eduSupport info

Get audio support such as microphones and sound reinforcement for University meetings and events.

Classroom Technology Support

253-535-7509 • itech@plu.eduSupport info

Receive support using installed classroom technology.

Clickers (Audience Response Systems)

253-535-7509 • itech@plu.eduSupport info

Poll students or audience in real time during classes or events.

Clickers (Sakai Integration)

253-535-7525 • sakai@plu.eduSupport info

Import Turning Technologies clicker response sessions into Sakai courses.

Computer - Preventive Maintenance

253-535-7525 • helpdesk@plu.edu

Periodic maintenance on university computers and software.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Consultations

253-535-7509 • itech@plu.eduSupport info

Consultations about digital media projects or technology used in teaching and learning.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

Design Lab

253-535-7509 • itech@plu.eduSupport info

Computer lab outfitted with iMacs and Adobe Suite software.

Digital Signage

253-535-7509 • itech@plu.eduSupport info

Get support for digital signage installation and operation.

Equipment Checkout

253-535-7509 • itech@plu.eduSupport info

Checkout digital media equipment at the Instructional Technologies desk.

Equipment Delivery

253-535-7509 • itech@plu.eduSupport info

Request delivery of equipment for events and academic classes.

Event Audio Support

253-535-7509 • itech@plu.eduSupport info

Get audio support for campus events

Event Media Support

253-535-7509 • itech@plu.eduSupport info

Display media content on projectors installed around campus.

Google Hangouts

253-535-7509 • itech@plu.eduSupport info

Chat by text, voice, and video with other Google Suite users.

Google Sites

253-535-7509 • itech@plu.eduWeb siteSupport info

Easy tool for creation of a web site or digital portfolio.

Google Suite for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, hangouts, drive, and sites.

GoPrint

253-535-7525 • helpdesk@plu.eduSupport info

Print management system for select computer labs on campus.

Grademaster Scanner

253-535-7509 • itech@plu.eduSupport info

Grade tests taken on grademaster answer sheets.

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Instructional Technologies Desk

253-535-7509 • itech@plu.eduSupport info

Get help with instructional technologies, classroom technology, and technical support for your events.

Lab Assistance

253-535-7509 • itech@plu.eduSupport info

Get expert technical assistance in computer labs with your technology projects.

Lamination

253-535-7509 • itech@plu.edu

Get your flat materials laminated.

Learning Spaces

253-535-7509 • itech@plu.eduWeb site

Browse classrooms and meeting rooms across campus for reviewing classrom equipment, resources, and photos.

Library Studio

253-535-7509 • itech@plu.eduSupport info

Create digital media projects such as photography, video, and audio recordings.

Live Video Production

253-535-7509 • itech@plu.eduSupport info

Single or multi-camera video production to capture events and provide live images to large projection screens.

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Submit a service request for computer, phone, and network problems and needs.

Software Troubleshooting - Digital Media

253-535-7509 • itech@plu.edu

Digital media software troubleshooting and support.

SPSS

253-535-7525 • helpdesk@plu.eduSupport info

Use statistical analysis application software.

Streaming

253-535-7509 • lutecast@plu.eduWeb siteSupport info

Stream your event live online.

Turnitin Originality Checking

253-535-7509 • itech@plu.eduSupport info

Web service available via Sakai for reviewing written work for originality. Web service is accessed through Sakai Assisgmnents tool.

Video Recording

253-535-7509 • itech@plu.eduSupport info

Video recording for campus events.

Web Help Desk

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Create Help Desk ticket for technology support.

Wiegand Sound Labs

253-535-7509 • itech@plu.eduSupport info

Record and mix audio with advanced-level hardware and software.

Workshops

253-535-7509 • itech@plu.eduSupport info

Technology workshops on a variety of software and topics.

Workshops - Course Integrated

253-535-7509 • itech@plu.eduSupport info

Customized, classroom-focused technology workshops for classes, departments, or groups.

Computers and Software
Computer hardware, software, purchasing, and maintenance

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.edu

Software for graphic design and audio/video editing.

Assistive Technology

253-535-8242 • dss@plu.eduSupport info

Get assistive technology support.

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Computer - Preventive Maintenance

253-535-7525 • helpdesk@plu.edu

Periodic maintenance on university computers and software.

Computer and Software Purchases

253-535-7525 • helpdesk@plu.eduSupport info

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Microsoft Office

253-535-7525 • helpdesk@plu.edu

Support for Microsoft Office products like Word, Excel, Powerpoint, and Access.

Microsoft Office 365

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to Microsoft Office applications for use on personal comptuers

Printers

253-535-7436 • ucomhelp@plu.eduSupport info

Printing and copying services.

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Submit a service request for computer, phone, and network problems and needs.

Software Site Licenses

253-535-7525 • helpdesk@plu.edu

Several software applications purchased by the university that are availble to some or all members of the PLU community. Site licenses for Microsoft Office, SPSS, and Qualtrics are available.

Software Support

253-535-7525 • helpdesk@plu.eduSupport info

Get help with computer software programs, updates, and training.

Software Troubleshooting - Digital Media

253-535-7509 • itech@plu.edu

Digital media software troubleshooting and support.

Software Update Services

253-535-7525 • helpdesk@plu.eduSupport info

Software patches and updates for university computers.

SPSS

253-535-7525 • helpdesk@plu.eduSupport info

Use statistical analysis application software.

Streaming

253-535-7509 • lutecast@plu.eduWeb siteSupport info

Stream your event live online.

Video Recording

253-535-7509 • itech@plu.eduSupport info

Video recording for campus events.

Web Help Desk

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Create Help Desk ticket for technology support.

Wiegand Sound Labs

253-535-7509 • itech@plu.eduSupport info

Record and mix audio with advanced-level hardware and software.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduSupport info

Access windows computers on campus using a domain account.

Workshops

253-535-7509 • itech@plu.eduSupport info

Technology workshops on a variety of software and topics.

Workshops - Course Integrated

253-535-7509 • itech@plu.eduSupport info

Customized, classroom-focused technology workshops for classes, departments, or groups.

Security, Anti-Virus, and Data Backups
Anti-virus, anti-spam, backups, and cyber safety

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduSupport info

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Cyber Safety

253-535-7525 • helpdesk@plu.eduSupport info

Protecting your online identity, privacy, and personal safety.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

Data Security

253-535-7525 • helpdesk@plu.eduSupport info

Information regarding protection of confidential data.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Netstor

253-535-7525 • helpdesk@plu.eduSupport info

Store, share, and backup your files on a central server.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Submit a service request for computer, phone, and network problems and needs.

Software Update Services

253-535-7525 • helpdesk@plu.eduSupport info

Software patches and updates for university computers.

Web Help Desk

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Create Help Desk ticket for technology support.

Information Systems
Banner Self-Service and Internet Native Banner (INB)

Banner

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access and manage data related to students, financial aid, alumni, finance, payroll, and human resources.

Common Application, The

253-535-7151 • admissions@plu.eduWeb siteSupport info

Online application system for undergraduate application.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

Etrieve by Softdocs

253-535-7525 • helpdesk@plu.edu

Document management system.

Mathematics Placement Survey/Exam

253-535-7400 • math@plu.eduSupport info

Take an online Math survey and placement exam.

R25/25Live (Resource 25)

253-535-7450 • events@plu.eduWeb siteSupport info

Software used to track and reserve campus locations and resources.

Salesforce

253-535-7436 • marcom@plu.eduWeb siteSupport info

Customer Relationship Management (CRM) system.

SchoolDude

253-535-7380 • fama@plu.eduWeb siteSupport info

System used by Facilities to manage work order requests, resources, and scheduling.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Submit a service request for computer, phone, and network problems and needs.

Web Help Desk

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Create Help Desk ticket for technology support.

Training and Workshops
Technology learning opportunities

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Microsoft Office

253-535-7525 • helpdesk@plu.edu

Support for Microsoft Office products like Word, Excel, Powerpoint, and Access.

Workshops

253-535-7509 • itech@plu.eduSupport info

Technology workshops on a variety of software and topics.

Web Services
Web site creation and maintenance, PLU search and online directory

DSpace

253-535-7525 • dspace@plu.eduWeb site

View and search PLU digital repository.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Online Search and Directory

253-535-7525 • itechweb@plu.eduWeb site

Search the PLU website and directory.

Online Voting

253-535-7525 • helpdesk@plu.eduWeb site

Conduct PLU voting and elections online.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Submit a service request for computer, phone, and network problems and needs.

Web Help Desk

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Create Help Desk ticket for technology support.

Workshops

253-535-7509 • itech@plu.eduSupport info

Technology workshops on a variety of software and topics.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.edu

Software for graphic design and audio/video editing.

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduSupport info

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Assistive Technology

253-535-8242 • dss@plu.eduSupport info

Get assistive technology support.

Audio Recording

253-535-7509 • itech@plu.eduSupport info

Get audio recordings for campus events.

Audio Support

253-535-7509 • itech@plu.eduSupport info

Get audio support such as microphones and sound reinforcement for University meetings and events.

B

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Banner

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access and manage data related to students, financial aid, alumni, finance, payroll, and human resources.

C

Classroom Technology Support

253-535-7509 • itech@plu.eduSupport info

Receive support using installed classroom technology.

Clickers (Audience Response Systems)

253-535-7509 • itech@plu.eduSupport info

Poll students or audience in real time during classes or events.

Clickers (Sakai Integration)

253-535-7525 • sakai@plu.eduSupport info

Import Turning Technologies clicker response sessions into Sakai courses.

Common Application, The

253-535-7151 • admissions@plu.eduWeb siteSupport info

Online application system for undergraduate application.

Computer - Preventive Maintenance

253-535-7525 • helpdesk@plu.edu

Periodic maintenance on university computers and software.

Computer and Software Purchases

253-535-7525 • helpdesk@plu.eduSupport info

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Consultations

253-535-7509 • itech@plu.eduSupport info

Consultations about digital media projects or technology used in teaching and learning.

Cyber Safety

253-535-7525 • helpdesk@plu.eduSupport info

Protecting your online identity, privacy, and personal safety.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

D

Data Security

253-535-7525 • helpdesk@plu.eduSupport info

Information regarding protection of confidential data.

Design Lab

253-535-7509 • itech@plu.eduSupport info

Computer lab outfitted with iMacs and Adobe Suite software.

Digital Signage

253-535-7509 • itech@plu.eduSupport info

Get support for digital signage installation and operation.

DSpace

253-535-7525 • dspace@plu.eduWeb site

View and search PLU digital repository.

E

ePass

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

PLU ePass accounts for accessing the campus network and online resources.

Equipment Checkout

253-535-7509 • itech@plu.eduSupport info

Checkout digital media equipment at the Instructional Technologies desk.

Equipment Delivery

253-535-7509 • itech@plu.eduSupport info

Request delivery of equipment for events and academic classes.

Etrieve by Softdocs

253-535-7525 • helpdesk@plu.edu

Document management system.

Event Audio Support

253-535-7509 • itech@plu.eduSupport info

Get audio support for campus events

Event Media Support

253-535-7509 • itech@plu.eduSupport info

Display media content on projectors installed around campus.

G

Gmail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Web-accessible Google email application.

Google Hangouts

253-535-7509 • itech@plu.eduSupport info

Chat by text, voice, and video with other Google Suite users.

Google Sites

253-535-7509 • itech@plu.eduWeb siteSupport info

Easy tool for creation of a web site or digital portfolio.

Google Suite for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, hangouts, drive, and sites.

GoPrint

253-535-7525 • helpdesk@plu.eduSupport info

Print management system for select computer labs on campus.

Grademaster Scanner

253-535-7509 • itech@plu.eduSupport info

Grade tests taken on grademaster answer sheets.

H

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

I

Instructional Technologies Desk

253-535-7509 • itech@plu.eduSupport info

Get help with instructional technologies, classroom technology, and technical support for your events.

L

Lab Assistance

253-535-7509 • itech@plu.eduSupport info

Get expert technical assistance in computer labs with your technology projects.

Lamination

253-535-7509 • itech@plu.edu

Get your flat materials laminated.

Learning Spaces

253-535-7509 • itech@plu.eduWeb site

Browse classrooms and meeting rooms across campus for reviewing classrom equipment, resources, and photos.

Library Studio

253-535-7509 • itech@plu.eduSupport info

Create digital media projects such as photography, video, and audio recordings.

Live Video Production

253-535-7509 • itech@plu.eduSupport info

Single or multi-camera video production to capture events and provide live images to large projection screens.

M

Mathematics Placement Survey/Exam

253-535-7400 • math@plu.eduSupport info

Take an online Math survey and placement exam.

Microsoft Office

253-535-7525 • helpdesk@plu.edu

Support for Microsoft Office products like Word, Excel, Powerpoint, and Access.

Microsoft Office 365

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to Microsoft Office applications for use on personal comptuers

N

Netstor

253-535-7525 • helpdesk@plu.eduSupport info

Store, share, and backup your files on a central server.

Network Access

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Get access to the PLU campus network from your personal devices.

O

Online Search and Directory

253-535-7525 • itechweb@plu.eduWeb site

Search the PLU website and directory.

Online Voting

253-535-7525 • helpdesk@plu.eduWeb site

Conduct PLU voting and elections online.

P

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Phones

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Campus telephone services.

Printers

253-535-7436 • ucomhelp@plu.eduSupport info

Printing and copying services.

Q

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

R

R25/25Live (Resource 25)

253-535-7450 • events@plu.eduWeb siteSupport info

Software used to track and reserve campus locations and resources.

S

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Salesforce

253-535-7436 • marcom@plu.eduWeb siteSupport info

Customer Relationship Management (CRM) system.

SchoolDude

253-535-7380 • fama@plu.eduWeb siteSupport info

System used by Facilities to manage work order requests, resources, and scheduling.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Submit a service request for computer, phone, and network problems and needs.

Software Site Licenses

253-535-7525 • helpdesk@plu.edu

Several software applications purchased by the university that are availble to some or all members of the PLU community. Site licenses for Microsoft Office, SPSS, and Qualtrics are available.

Software Support

253-535-7525 • helpdesk@plu.eduSupport info

Get help with computer software programs, updates, and training.

Software Troubleshooting - Digital Media

253-535-7509 • itech@plu.edu

Digital media software troubleshooting and support.

Software Update Services

253-535-7525 • helpdesk@plu.eduSupport info

Software patches and updates for university computers.

SPSS

253-535-7525 • helpdesk@plu.eduSupport info

Use statistical analysis application software.

Streaming

253-535-7509 • lutecast@plu.eduWeb siteSupport info

Stream your event live online.

T

Turnitin Originality Checking

253-535-7509 • itech@plu.eduSupport info

Web service available via Sakai for reviewing written work for originality. Web service is accessed through Sakai Assisgmnents tool.

V

Video Recording

253-535-7509 • itech@plu.eduSupport info

Video recording for campus events.

Voicemail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Voice mail service on PLU campus telephones.

W

Web Help Desk

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Create Help Desk ticket for technology support.

Wiegand Sound Labs

253-535-7509 • itech@plu.eduSupport info

Record and mix audio with advanced-level hardware and software.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduSupport info

Access windows computers on campus using a domain account.

Wireless (Wi-Fi)

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Connect via wireless to the PLU campus network.

Workshops

253-535-7509 • itech@plu.eduSupport info

Technology workshops on a variety of software and topics.

Workshops - Course Integrated

253-535-7509 • itech@plu.eduSupport info

Customized, classroom-focused technology workshops for classes, departments, or groups.

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Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.edu

Software for graphic design and audio/video editing.

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduSupport info

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Assistive Technology

253-535-8242 • dss@plu.eduSupport info

Get assistive technology support.

Audio Recording

253-535-7509 • itech@plu.eduSupport info

Get audio recordings for campus events.

Audio Support

253-535-7509 • itech@plu.eduSupport info

Get audio support such as microphones and sound reinforcement for University meetings and events.

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Banner

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access and manage data related to students, financial aid, alumni, finance, payroll, and human resources.

Classroom Technology Support

253-535-7509 • itech@plu.eduSupport info

Receive support using installed classroom technology.

Clickers (Audience Response Systems)

253-535-7509 • itech@plu.eduSupport info

Poll students or audience in real time during classes or events.

Clickers (Sakai Integration)

253-535-7525 • sakai@plu.eduSupport info

Import Turning Technologies clicker response sessions into Sakai courses.

Common Application, The

253-535-7151 • admissions@plu.eduWeb siteSupport info

Online application system for undergraduate application.

Computer - Preventive Maintenance

253-535-7525 • helpdesk@plu.edu

Periodic maintenance on university computers and software.

Computer and Software Purchases

253-535-7525 • helpdesk@plu.eduSupport info

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Consultations

253-535-7509 • itech@plu.eduSupport info

Consultations about digital media projects or technology used in teaching and learning.

Cyber Safety

253-535-7525 • helpdesk@plu.eduSupport info

Protecting your online identity, privacy, and personal safety.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

Data Security

253-535-7525 • helpdesk@plu.eduSupport info

Information regarding protection of confidential data.

Design Lab

253-535-7509 • itech@plu.eduSupport info

Computer lab outfitted with iMacs and Adobe Suite software.

Digital Signage

253-535-7509 • itech@plu.eduSupport info

Get support for digital signage installation and operation.

DSpace

253-535-7525 • dspace@plu.eduWeb site

View and search PLU digital repository.

ePass

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

PLU ePass accounts for accessing the campus network and online resources.

Equipment Checkout

253-535-7509 • itech@plu.eduSupport info

Checkout digital media equipment at the Instructional Technologies desk.

Equipment Delivery

253-535-7509 • itech@plu.eduSupport info

Request delivery of equipment for events and academic classes.

Etrieve by Softdocs

253-535-7525 • helpdesk@plu.edu

Document management system.

Event Audio Support

253-535-7509 • itech@plu.eduSupport info

Get audio support for campus events

Event Media Support

253-535-7509 • itech@plu.eduSupport info

Display media content on projectors installed around campus.

Gmail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Web-accessible Google email application.

Google Hangouts

253-535-7509 • itech@plu.eduSupport info

Chat by text, voice, and video with other Google Suite users.

Google Sites

253-535-7509 • itech@plu.eduWeb siteSupport info

Easy tool for creation of a web site or digital portfolio.

Google Suite for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, hangouts, drive, and sites.

GoPrint

253-535-7525 • helpdesk@plu.eduSupport info

Print management system for select computer labs on campus.

Grademaster Scanner

253-535-7509 • itech@plu.eduSupport info

Grade tests taken on grademaster answer sheets.

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Instructional Technologies Desk

253-535-7509 • itech@plu.eduSupport info

Get help with instructional technologies, classroom technology, and technical support for your events.

Lab Assistance

253-535-7509 • itech@plu.eduSupport info

Get expert technical assistance in computer labs with your technology projects.

Lamination

253-535-7509 • itech@plu.edu

Get your flat materials laminated.

Learning Spaces

253-535-7509 • itech@plu.eduWeb site

Browse classrooms and meeting rooms across campus for reviewing classrom equipment, resources, and photos.

Library Studio

253-535-7509 • itech@plu.eduSupport info

Create digital media projects such as photography, video, and audio recordings.

Live Video Production

253-535-7509 • itech@plu.eduSupport info

Single or multi-camera video production to capture events and provide live images to large projection screens.

Mathematics Placement Survey/Exam

253-535-7400 • math@plu.eduSupport info

Take an online Math survey and placement exam.

Microsoft Office

253-535-7525 • helpdesk@plu.edu

Support for Microsoft Office products like Word, Excel, Powerpoint, and Access.

Microsoft Office 365

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to Microsoft Office applications for use on personal comptuers

Netstor

253-535-7525 • helpdesk@plu.eduSupport info

Store, share, and backup your files on a central server.

Network Access

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Get access to the PLU campus network from your personal devices.

Online Search and Directory

253-535-7525 • itechweb@plu.eduWeb site

Search the PLU website and directory.

Online Voting

253-535-7525 • helpdesk@plu.eduWeb site

Conduct PLU voting and elections online.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Phones

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Campus telephone services.

Printers

253-535-7436 • ucomhelp@plu.eduSupport info

Printing and copying services.

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

R25/25Live (Resource 25)

253-535-7450 • events@plu.eduWeb siteSupport info

Software used to track and reserve campus locations and resources.

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Salesforce

253-535-7436 • marcom@plu.eduWeb siteSupport info

Customer Relationship Management (CRM) system.

SchoolDude

253-535-7380 • fama@plu.eduWeb siteSupport info

System used by Facilities to manage work order requests, resources, and scheduling.

Service Requests

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Submit a service request for computer, phone, and network problems and needs.

Software Site Licenses

253-535-7525 • helpdesk@plu.edu

Several software applications purchased by the university that are availble to some or all members of the PLU community. Site licenses for Microsoft Office, SPSS, and Qualtrics are available.

Software Support

253-535-7525 • helpdesk@plu.eduSupport info

Get help with computer software programs, updates, and training.

Software Troubleshooting - Digital Media

253-535-7509 • itech@plu.edu

Digital media software troubleshooting and support.

Software Update Services

253-535-7525 • helpdesk@plu.eduSupport info

Software patches and updates for university computers.

SPSS

253-535-7525 • helpdesk@plu.eduSupport info

Use statistical analysis application software.

Streaming

253-535-7509 • lutecast@plu.eduWeb siteSupport info

Stream your event live online.

Turnitin Originality Checking

253-535-7509 • itech@plu.eduSupport info

Web service available via Sakai for reviewing written work for originality. Web service is accessed through Sakai Assisgmnents tool.

Video Recording

253-535-7509 • itech@plu.eduSupport info

Video recording for campus events.

Voicemail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Voice mail service on PLU campus telephones.

Web Help Desk

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Create Help Desk ticket for technology support.

Wiegand Sound Labs

253-535-7509 • itech@plu.eduSupport info

Record and mix audio with advanced-level hardware and software.

Windows Domain Accounts

253-535-7525 • helpdesk@plu.eduSupport info

Access windows computers on campus using a domain account.

Wireless (Wi-Fi)

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Connect via wireless to the PLU campus network.

Workshops

253-535-7509 • itech@plu.eduSupport info

Technology workshops on a variety of software and topics.

Workshops - Course Integrated

253-535-7509 • itech@plu.eduSupport info

Customized, classroom-focused technology workshops for classes, departments, or groups.