Getting Support for Computers and Software

Getting Support for Computers and Software

If you are having problems with a University owned computer and need assistance with either hardware or software, you can place a work order at helpdesk.plu.edu, contact us at 253-535-7525, or email us at helpdesk@plu.edu.  Additional support information is listed below.

Software Support

Software support at PLU is limited to the list of University supported software. We are unable to provide assistance for all software applications due to limitations with time and knowledge of each of these software packages. A list of supported software applications are listed here.  Software patches and updates are done by request or through a remote server called PatchLink.  You may receive periodic notifications of these updates, asking you to reboot your computer when it is convenient for you.  Non-standard software installation request can be entered into our online ticketing system at helpdesk.plu.edu or you can download, complete and return a paper copy of the form here.

Hardware Support

The Help Desk provides hardware support for University owned desktop and laptop computers as well as other attached devices. We will do our best to repair any computer hardware problem and work with our vendors to repair any equipment still covered under warranty.  We will fix problems on-site where appropriate, but may also need to take the computer back to the shop for repairs.  Replacement equipment for short-term use will be arranged.  Please notify the Help Desk for any University computers that need to be moved.  Do NOT attempt to move computer equipment on your own.

Personal Laptop Support

Limited support for personally owned laptops for faculty, staff and students is available at the Help Desk on the main floor of the library. This is a free service that is limited to software related problems and no guarantees are given for repairs in a particular time frame.  Laptops are worked on as time is available.  Be prepared to drop off the machine if it is a problem that might take some time to repair and you may be asked to sign a waiver to release liability when the machine is checked in.