I&TS Support Services - Summer 2021

Please be aware that most Information & Technology Services (I&TS) staff are working remotely through summer. We’ll do our best to help you in a timely manner.

Sakai Support: Email sakai@plu.edu for technical support questions pertaining to Sakai or to schedule a one-on-one consultation via phone or web conferencing.

Instructional Technology Support: For help with screencasting, Zoom, Google Hangouts Meet, video/audio recording, and other Instructional Technologies, contact itech@plu.edu. One-on-one consultations via phone or web conferencing are available.

Help Desk Support: The Help Desk is open. For remote help with computers, software, or networking contact the Help Desk at helpdesk@plu.edu or by putting a request into our ticketing system directly at helpdesk.plu.edu.

Instructional Technologies

The Instructional Technologies team is focused on providing four key services:

Classroom Technologies – Computer, projectors, and smart podium equipment to project your media in class.

Instructional Technologies – Support to integrate instructional technologies to meet your pedagogical goals.

Event Support – Technology, support, and production services for your meetings and events.

Technology Learning Opportunities – Workshops, course-integrated instruction, and one-on-one consultations.

What You Can Expect

Our staff are passionate about providing great customer service and top-notch technology support. Some of our key service goals include:

  • Excellent services and support
  • Responsiveness
  • Follow-through
  • Attention to detail

We’ll do our best to rapidly assess your needs and identify resources and expertise to address your needs.

Instructional Technologies Mission Statement

  • To deliver Instructional Technology resources and provide technology support for university classes and events.
  • To provide tools and services for creating, capturing, processing and producing original digital media content.
  • To provide leadership, training, and support for using technology in teaching and learning.
  • To foster and enhance continuous learning environments to keep pace with changing technologies.