The PLU Help Desk
The Help Desk provides support for university-owned technology, the residential network, and basic campus phone services. Included in this support are items such as e-mail, network connections, central systems that provide resources to the PLU community, computer applications, voice mail, software training and lab and classroom technology. Limited assistance with personal mobile devices such as laptops and cell phones is also available. The Help Desk is located on the first floor of the Mortvedt Library and we are open Monday through Friday from 8am until 5pm. For help with computers, software, or networking please contact the Help Desk at email@example.com or by putting a request into our ticketing system directly at helpdesk.plu.edu.
Sakai Support: Email firstname.lastname@example.org for technical support questions pertaining to Sakai or to schedule a one-on-one consultation via phone or web conferencing.
Instructional Technology Support: For help with screencasting, Zoom, Google Meet, video/audio recording, or other instructional technologies, please contact email@example.com. One-on-one consultations via phone or web conferencing are available.
Getting Help with Technology
Need help with your question or problem? You can Make a Service Request online. You’ll need your PLU ePass username and password to log in. If you’re having trouble with your ePass, please email us at firstname.lastname@example.org. [See additional Contact Information]
PLU System Status Notifications
To get current information on the status of PLU systems, check the PLU System Notices page. You can subscribe to receive text messages or emails of important system notices or follow the PLUSystemStatus twitter feed.
User Support Mission Statement
The User Support Team is committed to providing the best quality computer software and hardware support services possible. We do so in an atmosphere of courtesy, professionalism, and respect toward every individual in the PLU community, with an emphasis on providing education and training to enhance each person’s knowledge for success or problem resolution.