The PLU Help Desk
As the university transitions to distance learning with most faculty and staff working remotely, Information & Technology Services (I&TS) continues to provide support services. Though most I&TS staff are working remotely, we’ll do our best to help you in a timely manner.
Help Desk Support: The Help Desk in the Library is open Monday through Friday from 8am until 5pm and Sunday from 12pm until 5pm. For help with computers, software, or networking contact the Help Desk at email@example.com or by putting a request into our ticketing system directly at helpdesk.plu.edu.
Sakai Support: Email firstname.lastname@example.org for technical support questions pertaining to Sakai or to schedule a one-on-one consultation via phone or web conferencing.
Instructional Technology Support: For help with screencasting, Zoom, Google Hangouts Meet, video/audio recording, and other Instructional Technologies, contact email@example.com. One-on-one consultations via phone or web conferencing are available.
Getting Help with Technology
Need help with your question or problem? You can Make a Service Request online. You’ll need your PLU ePass username and password to log in. If you’re having trouble with your ePass, please email us at firstname.lastname@example.org. [See additional Contact Information]
PLU System Status Notifications
To get current information on the status of PLU systems, check the PLU System Notices page. You can subscribe to receive text messages or emails of important system notices or follow the PLUSystemStatus twitter feed.
User Support Mission Statement
The User Support Team is committed to providing the best quality computer software and hardware support services possible. We do so in an atmosphere of courtesy, professionalism, and respect toward every individual in the PLU community, with an emphasis on providing education and training to enhance each person’s knowledge for success or problem resolution.