The PLU Help Desk
The Help Desk provides support for university-owned technology, the residential network, and basic campus phone services. Included in this support are items such as e-mail, network connections, central systems that provide resources to the PLU community, computer applications, voice mail, software training and lab and classroom technology. Limited assistance with personal mobile devices such as laptops and cell phones is also available. The Help Desk is the customer-facing portion of User Services.
Getting Help with Technology
Need help with your question or problem? You can Make a Service Request online. You’ll need your PLU ePass username and password to log in. If you’re having trouble with your ePass, please call us at 253-535-7525 or email us at firstname.lastname@example.org. You can also drop by the Help Desk, which is located on the first floor of the Library. [See additional Contact Information]
PLU System Status Notifications
To get current information on the status of PLU systems, check the PLU System Notices page. You can subscribe to receive text messages or emails of important system notices or follow the PLUSystemStatus twitter feed.
User Support Mission Statement
The User Support Team is committed to providing the best quality computer software and hardware support services possible. We do so in an atmosphere of courtesy, professionalism, and respect toward every individual in the PLU community, with an emphasis on providing education and training to enhance each person’s knowledge for success or problem resolution.