Services & Requests

Listed below are some of the services and support provided via the Help Desk. Use the tabs at the top to access:

  • Topics – Topical listing of services; click the Topic to expand it
  • A-Z – Services listed alphabetically
  • Search – Enter one or more keywords

Need help with your question or problem? You can Make a Service Request online. You’ll need your PLU ePass username and password to log in.  If you’re having trouble with your ePass, phone 253-535-7525 or email helpdesk@plu.edu from another non-PLU email account.

Accounts and Passwords
PLU ePass accounts, changing passwords, department & organization accounts

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The KnowBe4 Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. These short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks.

ePass

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

PLU ePass accounts for accessing the campus network and online resources.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Email, Calendar, and Google Apps
Communication and collaboration tools like mail, calendar, and Google Apps

Gmail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Web-accessible Google email application.

Google Workspace for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, meet, drive, and sites.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Network, Wireless, Phones, and Cable TV
Accessing the PLU network, phone system, and cable TV

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Network Access

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Get access to the PLU campus network from your personal devices.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Classrooms, Labs, and Learning Technologies
Learning spaces and learning tools

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.eduSupport info

Software for graphic design and audio/video editing.

Classroom Technology Support

253-535-7525 • media@plu.eduSupport info

Receive support using installed classroom technology.

Clickers (Audience Response Systems)

253-535-7525 • itech@plu.eduSupport info

Poll students or audience in real time during classes or events.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Consultations

253-535-7525 • itech@plu.eduSupport info

Consultations about digital media projects or technology used in teaching and learning.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The KnowBe4 Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. These short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks.

Design Lab

253-535-7525 • itech@plu.eduSupport info

Computer lab outfitted with iMacs and Adobe Suite software.

Digital Signage

253-535-7525 • itech@plu.eduSupport info

Get support for digital signage installation and operation.

Google Workspace for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, meet, drive, and sites.

GoPrint

253-535-7525 • helpdesk@plu.eduSupport info

Print management system for select computer labs on campus.

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Lab Assistance

253-535-7525 • itech@plu.eduSupport info

Get expert technical assistance in computer labs with your technology projects.

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Computers and Software
Computer hardware, software, purchasing, and maintenance

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.eduSupport info

Software for graphic design and audio/video editing.

Assistive Technology

253-535-7073 • oaa@plu.eduSupport info

Get assistive technology support.

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Computer and Software Purchases

253-535-7525 • helpdesk@plu.eduSupport info

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The KnowBe4 Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. These short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks.

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Microsoft Office 365

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to Microsoft Office applications for use on personal computers

Printer Supplies

253-535-7436 • marcom@plu.eduWeb siteSupport info

Printing and copying supply services.

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Security, Anti-Virus, and Data Backups
Anti-virus, anti-spam, backups, and cyber safety

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduSupport info

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Cyber Safety

253-535-7525 • helpdesk@plu.eduSupport info

Protecting your online identity, privacy, and personal safety.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The KnowBe4 Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. These short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks.

Data Security

253-535-7525 • helpdesk@plu.eduSupport info

Information regarding protection of confidential data.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Netstor

253-535-7525 • helpdesk@plu.eduSupport info

Store, share, and backup your files on a central server.

Information Systems
Banner Self-Service and Internet Native Banner (INB)

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The KnowBe4 Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. These short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks.

Training and Workshops
Technology learning opportunities

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The KnowBe4 Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. These short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Web Services
Web site creation and maintenance, PLU search and online directory

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.eduSupport info

Software for graphic design and audio/video editing.

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduSupport info

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Assistive Technology

253-535-7073 • oaa@plu.eduSupport info

Get assistive technology support.

B

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

C

Classroom Technology Support

253-535-7525 • media@plu.eduSupport info

Receive support using installed classroom technology.

Clickers (Audience Response Systems)

253-535-7525 • itech@plu.eduSupport info

Poll students or audience in real time during classes or events.

Computer and Software Purchases

253-535-7525 • helpdesk@plu.eduSupport info

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Consultations

253-535-7525 • itech@plu.eduSupport info

Consultations about digital media projects or technology used in teaching and learning.

Cyber Safety

253-535-7525 • helpdesk@plu.eduSupport info

Protecting your online identity, privacy, and personal safety.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The KnowBe4 Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. These short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks.

D

Data Security

253-535-7525 • helpdesk@plu.eduSupport info

Information regarding protection of confidential data.

Design Lab

253-535-7525 • itech@plu.eduSupport info

Computer lab outfitted with iMacs and Adobe Suite software.

Digital Signage

253-535-7525 • itech@plu.eduSupport info

Get support for digital signage installation and operation.

E

ePass

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

PLU ePass accounts for accessing the campus network and online resources.

G

Gmail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Web-accessible Google email application.

Google Workspace for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, meet, drive, and sites.

GoPrint

253-535-7525 • helpdesk@plu.eduSupport info

Print management system for select computer labs on campus.

H

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

L

Lab Assistance

253-535-7525 • itech@plu.eduSupport info

Get expert technical assistance in computer labs with your technology projects.

M

Microsoft Office 365

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to Microsoft Office applications for use on personal computers

N

Netstor

253-535-7525 • helpdesk@plu.eduSupport info

Store, share, and backup your files on a central server.

Network Access

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Get access to the PLU campus network from your personal devices.

P

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Printer Supplies

253-535-7436 • marcom@plu.eduWeb siteSupport info

Printing and copying supply services.

Q

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

S

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Search Results

No search has been performed

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.eduSupport info

Software for graphic design and audio/video editing.

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduSupport info

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Assistive Technology

253-535-7073 • oaa@plu.eduSupport info

Get assistive technology support.

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Classroom Technology Support

253-535-7525 • media@plu.eduSupport info

Receive support using installed classroom technology.

Clickers (Audience Response Systems)

253-535-7525 • itech@plu.eduSupport info

Poll students or audience in real time during classes or events.

Computer and Software Purchases

253-535-7525 • helpdesk@plu.eduSupport info

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Consultations

253-535-7525 • itech@plu.eduSupport info

Consultations about digital media projects or technology used in teaching and learning.

Cyber Safety

253-535-7525 • helpdesk@plu.eduSupport info

Protecting your online identity, privacy, and personal safety.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The KnowBe4 Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. These short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks.

Data Security

253-535-7525 • helpdesk@plu.eduSupport info

Information regarding protection of confidential data.

Design Lab

253-535-7525 • itech@plu.eduSupport info

Computer lab outfitted with iMacs and Adobe Suite software.

Digital Signage

253-535-7525 • itech@plu.eduSupport info

Get support for digital signage installation and operation.

ePass

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

PLU ePass accounts for accessing the campus network and online resources.

Gmail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Web-accessible Google email application.

Google Workspace for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, meet, drive, and sites.

GoPrint

253-535-7525 • helpdesk@plu.eduSupport info

Print management system for select computer labs on campus.

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Lab Assistance

253-535-7525 • itech@plu.eduSupport info

Get expert technical assistance in computer labs with your technology projects.

Microsoft Office 365

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to Microsoft Office applications for use on personal computers

Netstor

253-535-7525 • helpdesk@plu.eduSupport info

Store, share, and backup your files on a central server.

Network Access

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Get access to the PLU campus network from your personal devices.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Printer Supplies

253-535-7436 • marcom@plu.eduWeb siteSupport info

Printing and copying supply services.

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.