Services & Requests

Listed below are some of the services and support provided via the Help Desk. Use the tabs at the top to access:

  • Topics – Topical listing of services; click the Topic to expand it
  • A-Z – Services listed alphabetically
  • Search – Enter one or more keywords

Need help with your question or problem? You can Make a Service Request online. You’ll need your PLU ePass username and password to log in.  If you’re having trouble with your ePass, phone 253-535-7525 or email helpdesk@plu.edu from another non-PLU email account.

Accounts and Passwords
PLU ePass accounts, changing passwords, department & organization accounts

ePass

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

PLU ePass accounts for accessing the campus network and online resources.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Email, Calendar, and Google Apps
Communication and collaboration tools like mail, calendar, and Google Apps

Gmail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Web-accessible Google email application.

Google Suite for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, hangouts, drive, and sites.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Network, Wireless, Phones, and Cable TV
Accessing the PLU network, phone system, and cable TV

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Network Access

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Get access to the PLU campus network from your personal devices.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Classrooms, Labs, and Learning Technologies
Learning spaces and learning tools

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.edu

Software for graphic design and audio/video editing.

Audio Recording

253-535-7509 • itech@plu.eduSupport info

Get audio recordings for campus events.

Classroom Technology Support

253-535-7509 • itech@plu.eduSupport info

Receive support using installed classroom technology.

Clickers (Audience Response Systems)

253-535-7509 • itech@plu.eduSupport info

Poll students or audience in real time during classes or events.

Computer - Preventive Maintenance

253-535-7525 • helpdesk@plu.edu

Periodic maintenance on university computers and software.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Consultations

253-535-7509 • itech@plu.eduSupport info

Consultations about digital media projects or technology used in teaching and learning.

Design Lab

253-535-7509 • itech@plu.eduSupport info

Computer lab outfitted with iMacs and Adobe Suite software.

Digital Signage

253-535-7509 • itech@plu.eduSupport info

Get support for digital signage installation and operation.

Google Suite for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, hangouts, drive, and sites.

GoPrint

253-535-7525 • helpdesk@plu.eduSupport info

Print management system for select computer labs on campus.

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Lab Assistance

253-535-7509 • itech@plu.eduSupport info

Get expert technical assistance in computer labs with your technology projects.

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Computers and Software
Computer hardware, software, purchasing, and maintenance

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.edu

Software for graphic design and audio/video editing.

Assistive Technology

253-535-8242 • dss@plu.eduSupport info

Get assistive technology support.

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Computer - Preventive Maintenance

253-535-7525 • helpdesk@plu.edu

Periodic maintenance on university computers and software.

Computer and Software Purchases

253-535-7525 • helpdesk@plu.eduSupport info

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Microsoft Office

253-535-7525 • helpdesk@plu.edu

Support for Microsoft Office products like Word, Excel, Powerpoint, and Access.

Microsoft Office 365

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to Microsoft Office applications for use on personal comptuers

Printers

253-535-7436 • ucomhelp@plu.eduSupport info

Printing and copying services.

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Security, Anti-Virus, and Data Backups
Anti-virus, anti-spam, backups, and cyber safety

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduSupport info

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Cyber Safety

253-535-7525 • helpdesk@plu.eduSupport info

Protecting your online identity, privacy, and personal safety.

Data Security

253-535-7525 • helpdesk@plu.eduSupport info

Information regarding protection of confidential data.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Netstor

253-535-7525 • helpdesk@plu.eduSupport info

Store, share, and backup your files on a central server.

Training and Workshops
Technology learning opportunities

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Microsoft Office

253-535-7525 • helpdesk@plu.edu

Support for Microsoft Office products like Word, Excel, Powerpoint, and Access.

Web Services
Web site creation and maintenance, PLU search and online directory

DSpace

253-535-7525 • dspace@plu.eduWeb site

View and search PLU digital repository.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Online Search and Directory

253-535-7525 • itechweb@plu.eduWeb site

Search the PLU website and directory.

Online Voting

253-535-7525 • helpdesk@plu.eduWeb site

Conduct PLU voting and elections online.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.edu

Software for graphic design and audio/video editing.

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduSupport info

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Assistive Technology

253-535-8242 • dss@plu.eduSupport info

Get assistive technology support.

Audio Recording

253-535-7509 • itech@plu.eduSupport info

Get audio recordings for campus events.

B

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

C

Classroom Technology Support

253-535-7509 • itech@plu.eduSupport info

Receive support using installed classroom technology.

Clickers (Audience Response Systems)

253-535-7509 • itech@plu.eduSupport info

Poll students or audience in real time during classes or events.

Computer - Preventive Maintenance

253-535-7525 • helpdesk@plu.edu

Periodic maintenance on university computers and software.

Computer and Software Purchases

253-535-7525 • helpdesk@plu.eduSupport info

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Consultations

253-535-7509 • itech@plu.eduSupport info

Consultations about digital media projects or technology used in teaching and learning.

Cyber Safety

253-535-7525 • helpdesk@plu.eduSupport info

Protecting your online identity, privacy, and personal safety.

D

Data Security

253-535-7525 • helpdesk@plu.eduSupport info

Information regarding protection of confidential data.

Design Lab

253-535-7509 • itech@plu.eduSupport info

Computer lab outfitted with iMacs and Adobe Suite software.

Digital Signage

253-535-7509 • itech@plu.eduSupport info

Get support for digital signage installation and operation.

DSpace

253-535-7525 • dspace@plu.eduWeb site

View and search PLU digital repository.

E

ePass

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

PLU ePass accounts for accessing the campus network and online resources.

G

Gmail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Web-accessible Google email application.

Google Suite for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, hangouts, drive, and sites.

GoPrint

253-535-7525 • helpdesk@plu.eduSupport info

Print management system for select computer labs on campus.

H

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

L

Lab Assistance

253-535-7509 • itech@plu.eduSupport info

Get expert technical assistance in computer labs with your technology projects.

M

Microsoft Office

253-535-7525 • helpdesk@plu.edu

Support for Microsoft Office products like Word, Excel, Powerpoint, and Access.

Microsoft Office 365

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to Microsoft Office applications for use on personal comptuers

N

Netstor

253-535-7525 • helpdesk@plu.eduSupport info

Store, share, and backup your files on a central server.

Network Access

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Get access to the PLU campus network from your personal devices.

O

Online Search and Directory

253-535-7525 • itechweb@plu.eduWeb site

Search the PLU website and directory.

Online Voting

253-535-7525 • helpdesk@plu.eduWeb site

Conduct PLU voting and elections online.

P

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Printers

253-535-7436 • ucomhelp@plu.eduSupport info

Printing and copying services.

Q

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

S

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Search Results

No search has been performed

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.edu

Software for graphic design and audio/video editing.

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduSupport info

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Assistive Technology

253-535-8242 • dss@plu.eduSupport info

Get assistive technology support.

Audio Recording

253-535-7509 • itech@plu.eduSupport info

Get audio recordings for campus events.

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Classroom Technology Support

253-535-7509 • itech@plu.eduSupport info

Receive support using installed classroom technology.

Clickers (Audience Response Systems)

253-535-7509 • itech@plu.eduSupport info

Poll students or audience in real time during classes or events.

Computer - Preventive Maintenance

253-535-7525 • helpdesk@plu.edu

Periodic maintenance on university computers and software.

Computer and Software Purchases

253-535-7525 • helpdesk@plu.eduSupport info

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Consultations

253-535-7509 • itech@plu.eduSupport info

Consultations about digital media projects or technology used in teaching and learning.

Cyber Safety

253-535-7525 • helpdesk@plu.eduSupport info

Protecting your online identity, privacy, and personal safety.

Data Security

253-535-7525 • helpdesk@plu.eduSupport info

Information regarding protection of confidential data.

Design Lab

253-535-7509 • itech@plu.eduSupport info

Computer lab outfitted with iMacs and Adobe Suite software.

Digital Signage

253-535-7509 • itech@plu.eduSupport info

Get support for digital signage installation and operation.

DSpace

253-535-7525 • dspace@plu.eduWeb site

View and search PLU digital repository.

ePass

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

PLU ePass accounts for accessing the campus network and online resources.

Gmail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Web-accessible Google email application.

Google Suite for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, hangouts, drive, and sites.

GoPrint

253-535-7525 • helpdesk@plu.eduSupport info

Print management system for select computer labs on campus.

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Lab Assistance

253-535-7509 • itech@plu.eduSupport info

Get expert technical assistance in computer labs with your technology projects.

Microsoft Office

253-535-7525 • helpdesk@plu.edu

Support for Microsoft Office products like Word, Excel, Powerpoint, and Access.

Microsoft Office 365

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to Microsoft Office applications for use on personal comptuers

Netstor

253-535-7525 • helpdesk@plu.eduSupport info

Store, share, and backup your files on a central server.

Network Access

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Get access to the PLU campus network from your personal devices.

Online Search and Directory

253-535-7525 • itechweb@plu.eduWeb site

Search the PLU website and directory.

Online Voting

253-535-7525 • helpdesk@plu.eduWeb site

Conduct PLU voting and elections online.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Printers

253-535-7436 • ucomhelp@plu.eduSupport info

Printing and copying services.

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.