Services & Requests

Listed below are some of the services and support provided via the Help Desk. Use the tabs at the top to access:

  • Topics – Topical listing of services; click the Topic to expand it
  • A-Z – Services listed alphabetically
  • Search – Enter one or more keywords

Need help with your question or problem? You can Make a Service Request online. You’ll need your PLU ePass username and password to log in.  If you’re having trouble with your ePass, phone 253-535-7525 or email helpdesk@plu.edu from another non-PLU email account.

Accounts and Passwords
PLU ePass accounts, changing passwords, department & organization accounts

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

ePass

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

PLU ePass accounts for accessing the campus network and online resources.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Email, Calendar, and Google Apps
Communication and collaboration tools like mail, calendar, and Google Apps

Gmail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Web-accessible Google email application.

Google Suite for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, hangouts, drive, and sites.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Network, Wireless, Phones, and Cable TV
Accessing the PLU network, phone system, and cable TV

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Network Access

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Get access to the PLU campus network from your personal devices.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Classrooms, Labs, and Learning Technologies
Learning spaces and learning tools

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.edu

Software for graphic design and audio/video editing.

Audio Recording

253-535-7509 • itech@plu.eduSupport info

Get audio recordings for campus events.

Classroom Technology Support

253-535-7509 • itech@plu.eduSupport info

Receive support using installed classroom technology.

Clickers (Audience Response Systems)

253-535-7509 • itech@plu.eduSupport info

Poll students or audience in real time during classes or events.

Computer - Preventive Maintenance

253-535-7525 • helpdesk@plu.edu

Periodic maintenance on university computers and software.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Consultations

253-535-7509 • itech@plu.eduSupport info

Consultations about digital media projects or technology used in teaching and learning.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

Design Lab

253-535-7509 • itech@plu.eduSupport info

Computer lab outfitted with iMacs and Adobe Suite software.

Digital Signage

253-535-7509 • itech@plu.eduSupport info

Get support for digital signage installation and operation.

Google Suite for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, hangouts, drive, and sites.

GoPrint

253-535-7525 • helpdesk@plu.eduSupport info

Print management system for select computer labs on campus.

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Lab Assistance

253-535-7509 • itech@plu.eduSupport info

Get expert technical assistance in computer labs with your technology projects.

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Computers and Software
Computer hardware, software, purchasing, and maintenance

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.edu

Software for graphic design and audio/video editing.

Assistive Technology

253-535-8242 • dss@plu.eduSupport info

Get assistive technology support.

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Computer - Preventive Maintenance

253-535-7525 • helpdesk@plu.edu

Periodic maintenance on university computers and software.

Computer and Software Purchases

253-535-7525 • helpdesk@plu.eduSupport info

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Microsoft Office

253-535-7525 • helpdesk@plu.edu

Support for Microsoft Office products like Word, Excel, Powerpoint, and Access.

Microsoft Office 365

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to Microsoft Office applications for use on personal comptuers

Printers

253-535-7436 • ucomhelp@plu.eduSupport info

Printing and copying services.

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Security, Anti-Virus, and Data Backups
Anti-virus, anti-spam, backups, and cyber safety

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduSupport info

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Cyber Safety

253-535-7525 • helpdesk@plu.eduSupport info

Protecting your online identity, privacy, and personal safety.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

Data Security

253-535-7525 • helpdesk@plu.eduSupport info

Information regarding protection of confidential data.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Netstor

253-535-7525 • helpdesk@plu.eduSupport info

Store, share, and backup your files on a central server.

Information Systems
Banner Self-Service and Internet Native Banner (INB)

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

Training and Workshops
Technology learning opportunities

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Microsoft Office

253-535-7525 • helpdesk@plu.edu

Support for Microsoft Office products like Word, Excel, Powerpoint, and Access.

Web Services
Web site creation and maintenance, PLU search and online directory

DSpace

253-535-7525 • dspace@plu.eduWeb site

View and search PLU digital repository.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Online Search and Directory

253-535-7525 • itechweb@plu.eduWeb site

Search the PLU website and directory.

Online Voting

253-535-7525 • helpdesk@plu.eduWeb site

Conduct PLU voting and elections online.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.edu

Software for graphic design and audio/video editing.

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduSupport info

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Assistive Technology

253-535-8242 • dss@plu.eduSupport info

Get assistive technology support.

Audio Recording

253-535-7509 • itech@plu.eduSupport info

Get audio recordings for campus events.

B

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

C

Classroom Technology Support

253-535-7509 • itech@plu.eduSupport info

Receive support using installed classroom technology.

Clickers (Audience Response Systems)

253-535-7509 • itech@plu.eduSupport info

Poll students or audience in real time during classes or events.

Computer - Preventive Maintenance

253-535-7525 • helpdesk@plu.edu

Periodic maintenance on university computers and software.

Computer and Software Purchases

253-535-7525 • helpdesk@plu.eduSupport info

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Consultations

253-535-7509 • itech@plu.eduSupport info

Consultations about digital media projects or technology used in teaching and learning.

Cyber Safety

253-535-7525 • helpdesk@plu.eduSupport info

Protecting your online identity, privacy, and personal safety.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

D

Data Security

253-535-7525 • helpdesk@plu.eduSupport info

Information regarding protection of confidential data.

Design Lab

253-535-7509 • itech@plu.eduSupport info

Computer lab outfitted with iMacs and Adobe Suite software.

Digital Signage

253-535-7509 • itech@plu.eduSupport info

Get support for digital signage installation and operation.

DSpace

253-535-7525 • dspace@plu.eduWeb site

View and search PLU digital repository.

E

ePass

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

PLU ePass accounts for accessing the campus network and online resources.

G

Gmail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Web-accessible Google email application.

Google Suite for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, hangouts, drive, and sites.

GoPrint

253-535-7525 • helpdesk@plu.eduSupport info

Print management system for select computer labs on campus.

H

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

L

Lab Assistance

253-535-7509 • itech@plu.eduSupport info

Get expert technical assistance in computer labs with your technology projects.

M

Microsoft Office

253-535-7525 • helpdesk@plu.edu

Support for Microsoft Office products like Word, Excel, Powerpoint, and Access.

Microsoft Office 365

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to Microsoft Office applications for use on personal comptuers

N

Netstor

253-535-7525 • helpdesk@plu.eduSupport info

Store, share, and backup your files on a central server.

Network Access

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Get access to the PLU campus network from your personal devices.

O

Online Search and Directory

253-535-7525 • itechweb@plu.eduWeb site

Search the PLU website and directory.

Online Voting

253-535-7525 • helpdesk@plu.eduWeb site

Conduct PLU voting and elections online.

P

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Printers

253-535-7436 • ucomhelp@plu.eduSupport info

Printing and copying services.

Q

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

S

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.

Search Results

No search has been performed

Adobe Creative Cloud Software

253-535-7525 • helpdesk@plu.edu

Software for graphic design and audio/video editing.

Anti-virus Protection

253-535-7525 • helpdesk@plu.eduSupport info

Virus protection for university and personally-owned computers of PLU students, faculty, and staff.

Assistive Technology

253-535-8242 • dss@plu.eduSupport info

Get assistive technology support.

Audio Recording

253-535-7509 • itech@plu.eduSupport info

Get audio recordings for campus events.

Backups

253-535-7525 • helpdesk@plu.eduSupport info

Assistance and instruction provided for backing up University data.

Classroom Technology Support

253-535-7509 • itech@plu.eduSupport info

Receive support using installed classroom technology.

Clickers (Audience Response Systems)

253-535-7509 • itech@plu.eduSupport info

Poll students or audience in real time during classes or events.

Computer - Preventive Maintenance

253-535-7525 • helpdesk@plu.edu

Periodic maintenance on university computers and software.

Computer and Software Purchases

253-535-7525 • helpdesk@plu.eduSupport info

Purchasing University-funded computers and computer equipment.

Computer Repairs

253-535-7525 • helpdesk@plu.eduSupport info

Repair of university and personally-owned computers and software.

Consultations

253-535-7509 • itech@plu.eduSupport info

Consultations about digital media projects or technology used in teaching and learning.

Cyber Safety

253-535-7525 • helpdesk@plu.eduSupport info

Protecting your online identity, privacy, and personal safety.

Cybersecurity Awareness Training

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

The Securing the Human Cybersecurity Awareness Training curriculum is intended to provide PLU employees with the skills needed to be compliant with overall security awareness standards. Ten short, interactive video modules portray realistic, memorable scenarios that are transferable to everyday tasks. PLU employees are encouraged to take this optional online training.

Data Security

253-535-7525 • helpdesk@plu.eduSupport info

Information regarding protection of confidential data.

Design Lab

253-535-7509 • itech@plu.eduSupport info

Computer lab outfitted with iMacs and Adobe Suite software.

Digital Signage

253-535-7509 • itech@plu.eduSupport info

Get support for digital signage installation and operation.

DSpace

253-535-7525 • dspace@plu.eduWeb site

View and search PLU digital repository.

ePass

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

PLU ePass accounts for accessing the campus network and online resources.

Gmail

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Web-accessible Google email application.

Google Suite for Education

253-535-7525 • helpdesk@plu.eduSupport info

Google email, calendar, groups, hangouts, drive, and sites.

GoPrint

253-535-7525 • helpdesk@plu.eduSupport info

Print management system for select computer labs on campus.

Haley Information Center Lab

253-535-7525 • helpdesk@plu.eduSupport info

Computer workstations in the library available for general use.

Hardware Support

253-535-7525 • helpdesk@plu.eduSupport info

Support, repair, and maintenance for computers and laptops.

Help Desk

253-535-7525 • helpdesk@plu.eduSupport info

Get help for your campus technology needs including computers, campus phones, and network connections.

Lab Assistance

253-535-7509 • itech@plu.eduSupport info

Get expert technical assistance in computer labs with your technology projects.

Microsoft Office

253-535-7525 • helpdesk@plu.edu

Support for Microsoft Office products like Word, Excel, Powerpoint, and Access.

Microsoft Office 365

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to Microsoft Office applications for use on personal comptuers

Netstor

253-535-7525 • helpdesk@plu.eduSupport info

Store, share, and backup your files on a central server.

Network Access

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Get access to the PLU campus network from your personal devices.

Online Search and Directory

253-535-7525 • itechweb@plu.eduWeb site

Search the PLU website and directory.

Online Voting

253-535-7525 • helpdesk@plu.eduWeb site

Conduct PLU voting and elections online.

Password

253-535-7525 • helpdesk@plu.eduWeb siteSupport info

Access to systems requiring login.

Printers

253-535-7436 • ucomhelp@plu.eduSupport info

Printing and copying services.

Qualtrics Software

253-535-7525 • qualtrics@plu.eduWeb siteSupport info

Online survey tool or use by PLU faculty, staff, and students for online data collection and analysis.

Sakai Learning Management System

253-535-7525 • sakai@plu.eduWeb siteSupport info

PLU's learning management system.