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Merged Information Services Organization (MISO) Surveys

Pacific Lutheran University Information & Technology Services has participated in six Merged Information Services Organization (MISO) Surveys. The MISO Survey is a web-based quantitative survey designed to measure how faculty, students, and staff view library and computing services in higher education.

I&TS uses MISO Survey results to assess the quality of services we provide and drive continuous improvement.

  • Frequency of service use
  • Importance of services
  • Satisfaction with services
  • Perceived service orientation of service point staff
  • Level of constituent knowledge about key issues
  • Use of computing and information tools
  • Skills and learning
  • Demographic factors

  • What services and resources are important to our constituents, and how successfully do our organizations deliver them?
  • How effectively do we communicate with our campus communities about our services and resources?
  • How skilled are our constituents in the use of software and library databases? What additional skills do they wish to learn, and how do they wish to learn them?
  • Which software and hardware tools do our constituents use, and which of these tools do they own?
  • What roles do our constituents play on campus? What demographic factors identify them?
  • What benchmarks can be established for excellent delivery of library and computing services?