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, 2002 Areas of Emphasis or Expertise Marketing Finance Interface Marketing Analytics Customer Relationship Management Selected Publications Selected Publications and Presentations Professional Memberships/Organizations American Marketing Association Biography Dr. Kyoungnam Catherine Ha earned a Ph.D. in Marketing, University of Washington. She is Assistant Professor of Marketing and teaches undergraduate, graduate, and executive MBA programs. Her research focuses on two primary areas (1) marketing

Denise Biddinger Associate Director for Print Production Phone: 253-535-7434 Email: biddindj@plu.edu Office Location:Printing & Mail Services Office Hours: (On Campus) Monday - Thursday: 7:30 am - 12:00 pm (On Campus) Monday - Thursday: 1:00 pm - 4:30 pm (Off Campus) Fri: By Appointment Biography Biography Denise Biddinger joined the staff in February 2010 as the customer service representative. Her last position was general manager at A&K Mailing Service for 10 years. She has been providing

Raymond Orr Associate Vice President, Facilities Management Phone: 253-535-7663 Email: orrrk@plu.edu

Cosette Pfaff, M.S. Email: pfaffcm@plu.edu Curriculum Vitae: View my CV Biography Biography Cosette Pfaff brings 25+ years of business practitioner experience, working on both the revenue generating and operational side of business and has a passion for growing healthy organizations. She specializes in performance coaching and training with individuals and teams in the areas of revenue generation, customer service/retention strategies, interpersonal communications, leadership skills

James Null Custodial Night Supervisor Email: nulljf@plu.edu

Art Giddings Stage Manager Phone: 253-535-7766 Email: giddinah@plu.edu

Kevin Ramsdell Waste Diversion Supervisor Phone: 253-535-7380 Email: ramsdekw@plu.edu

Ross Winters Maintenance Lead / Plumber Phone: 253-535-7797 Email: winterrk@plu.edu Office Location:Facilities Management - Room 101 Office Hours: (On Campus) Mon - Fri: 8:00 am - 4:30 pm

departments at Brown University, Adams State University, and Endicott College. He additionally has corporate experience at the Nike World Headquarters working in their golf and SPARQ divisions in customer relations and events. With a passion for student development, Thompson has used his Nike experience to creatively market and unite the campus community through recreational programming and events. Thompson earned a bachelor of science degree in sports management from Endicott College in 2007 and was a

Mary Herstad Data Management Specialist Phone: 253-535-7421 Email: mary.herstad@plu.edu Professional Areas of Emphasis or Expertise Database Management Advancement System Support Responsibilities Mary Herstad began her career at Pacific Lutheran University in November 2016 and serves as the Data Management Specialist. Mary is responsible for maintaining clean and accurate alumni and donor records, which includes supervising the Operations Student Interns who do data entry work.