Our Mission

"Working in partnership with students, parents and the university community, we provide efficient and effective customer service during the educational experience."

The Student Services Center is a centralized location that simplifies the already complicated lives of students by providing services for three frequented offices on campus:  Office of Financial Aid, Registrar's Office, and Student Accounts.  The Center focuses on assisting and empowering students with their academic process through registration, financial assistance, account financing, and Veteran's assistance.

Each student is assigned a Student Services Counselor who provides essential assistance needed for enrollment at the university.  The assigned counselor works with the student throughout their educational experience to assist not only the areas of financial aid, registration and student accounts,  but also provide answers to questions about room and meals, ePass, health insurance waivers, verification of enrollment, official and unofficial transcripts, notary services, billing, and many other areas.

Students with questions regarding our services are seen on a walk-in basis or by appointment.  We welcome any questions, if not related to the services provided, we will direct you to the appropriate office.

Below are some of the services we provide:

REGISTRAR'S SERVICES

• Academically Related Exception Requests
• Address Changes
• Adding,Dropping or Waitlisting Classes
• Auditing Classes
• Catalogs
• Change of Address
• Change of Adviser Form
• Print a Copy of your Class Schedule
• Credit by Exam
• Loan Deferments
• Enrollment Verification
• ePass Instructions
• Graduation Online Application
• Graduation Evaluations
• General University Requirements
• Independent Study Cards
• J-Term/Semester Overload Requests
• Name Changes
• Pass/Fail Options
• Quik-Admit
• Re-Entry the University
• Summer Session Scheduling
• Transcripts/Official and Unofficial
• Transfer Evaluations
• Withdrawal from classes

FINANCIAL AID SERVICES

• Disbursement of Paper Grant Checks
• FAFSA Information and Questions
• Financial Aid Questions and Concerns
• Loan Information and Assistance with applying for:
     Federal Direct Subsidized Student Loans
     Federal Direct Unsubsidized Student Loans
     Federal Direct Parent Loans (PLUS)
     Alternative Loans
• Loan Entrance and Exit Counseling Assistance for:
     Federal Direct Subsidized and Unsubsidized Student Loans
     Perkins Loan
     Nursing Loans
• PLUMS Information (Pacific Lutheran University Matching Scholarships)
• Scholarship Information
• Semester Credit Hour Revisions
• Special Circumstance Information
• Teach Grant Information
• Verification Paperwork

• Washington State Student Directive Information

BUSINESS OFFICE/STUDENT ACCOUNT SERVICES

• Alumni Discount
• Billing Questions
• Book Advances
• Lute Discounts
• Payment Options Information
• Payroll Deduction
• Perkins/Nursing Loans
• Refund Requests
• Tuition Remission/Exchange

VETERAN'S SERVICES

• Enrollment Certification for Benefits
• All VA Related Questions and Concerns

OTHER SERVICES

• Graduate Program Information and Costs
• Health Insurance Waive-Out Information and Costs
• Orca Card/ Bus Pass Applications for Students
• Notary Public
• Room and Meal Questions
• Study Away Program and Cost Information
• Zip Car Information

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