Frequently Asked Questions:

Almost every situation or circumstance you might encounter has likely been asked about before. You may find the answer to your questions 24/7 by clicking on and searching through our FAQ’s, which are grouped together by topic. If you don’t find your question or have additional questions after reading the answer provided, feel free to contact us using the options listed below. While all staff are financial aid generalist and able to answer most questions on the application and awarding process, the FAFSA, federal and state regulations and university aid policies, who you call may be influenced by each staff’s program responsibilities, which can be found by clicking on their picture to “View Full Biography”.

Email: The sfs in-box is checked every morning, Monday through Friday and we try to respond within 24 to 48 hours. When contacting us via email, please be sure to include the student’s PLU ID#,which will otherwise slow our response. Note: Emails sent from your PLU email address are considered to be coming from you. If you use an alternate address as your preferred email address, it will require us to check your preferences before we can make the same assumption, which will also delay our response. Important: Email is not a secure platform for communicating information. Do not include or attach information which include social security numbers or personally identifiable information (PII) that you would consider sensitive and not of a “directory” nature.


You may reach us Monday through Friday, 8:00AM till 5:00PM by dialing 253-535-7161 or toll free at 1-800-678-3243. We try to respond to any voice mail messages within 24 to 48 hours. You may reach a specific staff person by dialing their office number, which you can find on our staff page.  Important: We cannot talk to you about your protected financial information unless you can provide us with your PLU ID# and Banner PIN, or other student specific information not of a “directory” nature that we can verify in Banner.


You may send us documents or forms via fax at 253-535-8406. Fax is considered to be a secure platform. Be sure that information sent includes the student’s PLU ID#.

U.S. Postal Service:

Our mailing address is: Office of Student Financial Services, Pacific Lutheran University, Tacoma, WA 98447.

In Person:

By Appointment:

Office hours for appointments are 8:15 AM to 4:30 PM, Tuesday through Thursday, Scheduling an appointment at this time still requires a phone call or email request. Please be ready to show your PLU ID card when you arrive.

Walk in:

Drop in at your convenience from 8:00 AM to 5:00 PM, Monday through Friday. Wait time will depend on the volume of appointments and walk-in traffic. Please be ready to show your PLU ID card when you arrive.