TimelyCare (formerly Lute Telehealth)

“When it’s not an emergency but you need medical or mental health support, just visit anytime, from anywhere.”

TmelyCare (formerly Lute Telehealth) is a resource for PLU students that expands access to mental health and medical care by providing HIPAA compliant access to online or phone-based services 24/7/365.

TimelyCare provides no cost, on-demand access to licensed mental health providers, nurse practitioners, and related services from the convenience and comfort of your phone or computer and at the location of your choosing.  It also provides the opportunity to work with the same mental health counselor for up to 12 appointments over the course of the academic year (via Scheduled Counseling visits).  There are unlimited 24/7 on-demand Medical visits and mental health support (via TalkNow visits).   Costs may be associated with a prescription or an off campus referral to another provider, if that is necessary.  Psychiatry visits (by referral) and Health Coaching visits are also available at no cost.

See the PLU news article for additional information:
Anytime Counseling: Lute Telehealth Comes to PLU (February 5, 2020)

New Look Same Care

TimelyCare App - Virtual care from anywhere!

We’re excited to announce that TimelyCare – our free, 24/7 medical and mental telehealth program for Pacific Lutheran University students – has a new, enhanced mobile and desktop app making it even easier to find care wherever you are, whenever you need it.


Pacific Lutheran University Students will continue to have access to services like Medical (on-demand or scheduled), TalkNow 24/7, Scheduled Counseling, Health Coaching, and Psychiatry (by referral) – with the added benefit of shorter wait times, more flexible appointment scheduling, and an easier-to-use mobile and desktop app.

  1. Go to timelycare.com/LuteTelehealth.
  2. Click “Sign In” as a first-time user.  If you’re on your phone, you’ll be prompted to download the TimelyCare app.
  3. Students must use their plu.edu email address to create their account.
  4. Enter your personal profile information and medical history.

As a reminder, TimelyCare licensed providers are available to diagnose non-emergent medical conditions, prescribe medications and offer mental health support via phone or secure video visits.

Have questions?

Visit timelycare.com/LuteTelehealth to find FAQs or chat for technical support.

Check out the App demo here!