PLU Help Desk
Frequently Asked Questions - Email

FAQS


E-mail

E-mail
How do I tell if an email is a hoax?

First, do not forward the email to everyone in your address book.  These types of messages usually ask you to do so.  Read more information here, including links, on how to determine if it's a hoax. 

What will my PLU email address be?

Your e-mail address at Pacific Lutheran University is your username -- which is the first six letters of your last name (your entire last name if it is six or fewer letters long), followed by your first and middle initials -- followed by "@plu.edu".

For example, if your name was John Q. Public, your e-mail address at PLU would be publicjq@plu.edu.


How do I send email to multiple recipients and mask the mailing list?

Ever receive a message that has what seems to be an un-ending list of people to whom it was addressed? Here's a solution-for the sender of such messages! 

When addressing such a message, enter your email address on the first line of the "To" field (there must always be at least one "To" person listed). With the second and succeeding addresses, use the "Bcc" option. This means Blind Carbon Copy. When the message is received, each recipient will see only his or her name in the "To" field. Here's how you set it up:

In Gmail..

  1. After clicking on the "Compose Mail" link, enter your own email address in the "To" box. 
  2. Click on the "Add Bcc" link just below the "To" box. 
  3. Click in the new "Bcc" box that appears.  Enter your recipients' addresses.  You may either select this list from a spreadsheet or other document, enter the name of a list, or enter each name individually.

In Mozilla/Thunderbird..

  1. Once you've entered your name on the "To" button, hit the Enter key on the keyboard. This moves you to the second address line.
  2. Click on the "To" button and select "Bcc".
  3. Enter the second recipient's name or the name of a list. Continue adding individuals or proceed with the text of your message. 
If you are the recipient of a message with multiple people to whom the message was sent and simply must print it out, you might consider selecting the entire message, copying and pasting it into a Word document. You can then remove the list of recipients and save paper in the process. 

For further assistance, call the Help Desk at 253-535-7525 or send a message to helpdesk@plu.edu

How do I set a forwarding address for my email?

This will effectively route all of your email that comes to PLU to another email address.  Do this only if you frequently use another email account.

  1. Log in to your PLU Gmail account at http://mail.g.plu.edu
  2. In the upper right corner of the page, click on the "Settings" link.
  3. Click the tab "Forwarding and POP/IMAP".
  4. Click the "Add a forwarding address" button. 
  5. Enter your forwarding email address in the box. 
  6. Click "Next".
  7. You'll be sent a confirming email to your forwarding address and you must respond to the email confirmation link before the changes will take effect. 
How do I set my email client to receive email from PLU?

If you prefer to receive your email from PLU you can set your email client (such as Mozilla Thunderbird, Microsoft Outlook, Eudora, etc.) to receive your email from PLU as opposed to your Internet Service Provider (ISP). To do so, you must edit the mail preferences in your client software.  Make sure the following items are set:

Note:  If you want to continue receiving mail from your ISP, you will need to create a separate email account in your email client since changing the settings will remove your ISP's settings.

Also important to remember is to set up the account with IMAP settings, since those settings enable you to access your email from other computers.

If you're using your home (ISP) connection:
Email Address:  Your PLU Email Address (ex., myepass@plu.edu)
Username:  Your ePass username (ex., myepass)
Incoming Mail Server:  imap.gmail.com
Port: 993
Secure Connection: SSL
*disable* secure authentication
Outgoing Mail Server (SMTP):  Your ISP's mail server
You can also use our outgoing/SMTP server.
If you're using your PLU connection:
Email Address:  Your PLU Email Address (ex., doeja@plu.edu)
Username:  Your ePass username (ex., doeja)
Incoming Mail Server:  mail.plu.edu
Outgoing Mail Server (SMTP):  smtp.plu.edu

Just make sure you specify that you are authenticating to the SMTP server if you use it from an off-campus computer.