How to Claim & Distribute Your Tickets
Graduates’ Unique Ticket Code will only work for the specific quantity and type of tickets (General, ADA, ADA Companion, Satellite Viewing) that have been allotted to you and confirmed in your Ticket Code email. Choose ONE of the following methods:
- Option 1: Claim & Assign at Checkout (Best for smaller groups) You claim the tickets yourself and assign them directly to one guest in your group. You will need the Name, Phone Number, and Email for the guest who will be in charge of all tickets for the group. Enter their information at checkout, and the tickets will be emailed directly to them.
- Option 2: Forward Code to Guests (Best for larger groups) You forward your Unique Ticket Code and the event link(s) to your guests, allowing them to register on their own. Important: Please communicate the exact ticket quantity and type you have allotted for them to avoid errors or taking tickets meant for your other guests in your group.
Step-by-Step Checkout Instructions
Please note that Satellite Viewing Sites have their own event links below. Use those links to assign/distribute your tickets in KHP or Rieke Science Center.
If you are walking in multiple ceremonies you will need to repeat this process for each ceremony.
1. Access the Portal: Follow the link for the Commencement Ceremony you are attending and select “Get Tickets.”
Thursday Ceremonies:
Friday Ceremonies:
2. Enter Your Passcode: Scroll to the bottom of the page and click “Have a Passcode?” (DO NOT enter any tickets into the form yet). Enter your Unique Ticket Code.
3. Select Tickets: A new ticket level will appear—”General Admission or ADA Seating” will now show with a cost of $0.00. Select the number of tickets needed.
3. Checkout: Click “Checkout” and follow the remaining directions using the information required for the Option (1, 2, or 3) you chose above.
FAQs & Troubleshooting
I receive a "404" error when I submit my ticket quantities, what should I do?
Check that you are not requesting more than the allotted quantity for each ticket type and try again. If you shared your ticket code with your guests (Option 2), verify the number of tickets they requested to ensure your total ticket limit hasn’t been exceeded.
I requested additional tickets. Why are they not included in my total guest count?
Ticket Code quantities are based on the ticket levels in your most recent Registration Confirmation Email. Additional ticket requests are currently being reviewed. You will receive notice if/when additional tickets are assigned to your ticket code.
Some of my guests can no longer attend, who do I notify?
In the event that your plans change or you have extra tickets, please let us know using this form. This allows us to reassign any returned tickets to fellow Graduates currently on the waitlist.
How do I receive my tickets?
Tickets are emailed to the address provided at checkout, usually within 5 minutes. They are also available for download immediately on the confirmation page. (Pro-tip: If you don’t see them, check your Spam/Junk folder for an email from HomeTown Ticketing).
I don't know all of my guests yet. Do I need to wait to get my tickets?
No, you don’t have to wait. You can claim all of your allotted tickets under your own name and email address at checkout. Later, you can easily “Transfer” individual tickets to your guests using the HomeTown Fan App (available to download on the Apple App Store and Google Play Store and requires at least iOS 12.2 or Android 5.1) or Hometown Fan website. Use your email address or phone number to receive a secure login verification code.
You can transfer tickets two ways:
- In the HomeTown Fan App: Open the app, go to ‘Tickets’, select the ticket you want to transfer, and tap ‘Transfer Ticket’. Enter your guest’s name, phone number, and email.
- On the Website: Go to events.hometownticketing.com, log in, navigate to ‘My Tickets’, view your tickets, and select ‘Transfer Ticket’.
- Bonus: If a guest you transferred a ticket to can no longer attend, you have the ability to “Reclaim” that ticket in the app and send it to someone else!
Can I transfer a ticket to someone else?
Yes, it’s easy! You can transfer tickets two ways:
- In the HomeTown Fan App: Open the app, go to ‘Tickets’, select the ticket you want to transfer, and tap ‘Transfer Ticket’. Enter your guest’s name, phone number, and email.
- On the Website: Go to events.hometownticketing.com, log in, navigate to ‘My Tickets’, view your tickets, and select ‘Transfer Ticket’.
- Bonus: If a guest you transferred a ticket to can no longer attend, you have the ability to “Reclaim” that ticket in the app and send it to someone else!
Do I need an account to buy tickets?
No, you do not need to create an account. You can secure tickets through the HomeTown Fan App or event website using your phone number or email, and access them via a secure, password-free verification code process.
What if I can't find my tickets?
Check that your email is spelled correctly in the app or website. If you are using the HomeTown Fan App, ensure your phone number matches the one used during purchase. If needed, you can always access your tickets at events.hometownticketing.com.
How do I use my tickets at the event?
Tickets are scanned at the gate directly from the HomeTown Fan App, an email digital wallet, or a printed PDF. Remember, tickets are required for reentry if you step out!
Where can I find the app and how do I log in?
The HomeTown Fan App is available to download on the Apple App Store and Google Play Store (requires at least iOS 12.2 or Android 5.1). Use your email address or phone number to receive a secure login verification code.