FAQ

• In an emergency, call 253-535-7911 from on campus or 911 from off campus.
• If it is not an emergency, use the TimelyCare app to access free on-demand medical or mental health care services.
• If the Health Services Clinic is closed and you require urgent medical advice, you may contact the MultiCare nurse consulting line by calling 253-792-6300.

• In an emergency, call 253-535-7911 from on campus or 911 from off campus.
• If it is not an emergency, use the TimelyCare app to access free on-demand medical or mental health care services.
• If the Health Services Clinic is closed and you require urgent medical advice, you may contact the MultiCare nurse consulting line by calling 253-792-6300.

PLU Health Services is located at 121st Street and Park Avenue, just across from the Mortvedt Library. We are open Monday through Friday 8:00 am to 5:00 pm. We are closed from noon to 1:00 pm daily for lunch. 

The past PLU Student Health Insurance plan offered coverage with a maximum benefit coverage of $5,000 for accidents and $1,000 for sickness. It did not cover any preventive health care visits. The PLU Wellness Access Plan is not insurance, but it functions in a similar manner. Unlike the previous PLU insurance plan, the PLU Wellness Access Plan will provide coverage for preventative health care, such as flu vaccines and physicals. For those who have a primary health insurance plan, the Wellness Access Plan serves in a similar manner to help with costs not covered by the primary plan. For those who do not have a plan, it can function as the first source of dollars to assist with health care costs.

The Wellness Access Plan will help supplement health insurance. It can be used to cover insurance deductibles and other eligible out-of-pocket costs. For example, if primary insurance does not cover the cost of a medication or medically required vaccination, the Wellness Access Program may provide financial assistance with those costs. In addition, it can be used to assist with preventative care and dental costs.

No. There is no option to waive out of this plan. All domestic students are required to be enrolled. Students who are employees of the university and who obtain healthcare benefits from university, are not a part of the Wellness Access Plan. Staff at the Health Services Clinic will work with students who have insurance to help maximize the benefits of the Wellness Access Plan. Previously, students could waive the PLU Insurance policy if they could demonstrate a comparable outside medical insurance plan. That is not the case with the Wellness Access Plan. The plan is designed so students who have insurance can realize the benefits of this additional plan.

As in the past, PLU continues to purchase foreign travel insurance for students studying on official PLU programs. The Wellness Access Plan would provide secondary financial assistance for medical care if an illness or accident occurred.

It is a 12-month plan, for students enrolled for both fall (August 1 – January 31) and spring (January 1 – July 31) semesters. The plan begins August 1st. International student Wellness Access Plan fees are covered through international student insurance.

For services provided at the PLU Health Services Clinic, there is no need to complete any paperwork. For off-campus services, students must complete a claim form that will be sent to a third party adjuster, the National Accident & Health General Agency (NAGHA), for review and payment.

The PLU Health Services Clinic does not bill private insurers directly. Health Services will, however, provide all paperwork for students to bill outside insurers.

Visits to the Health Services Clinic are free of charge with some fees assessed for certain tests or services. We are designed to assist students with ongoing health and wellness while they study at PLU. These services are short-term and focused. If students have off-campus health care providers for either counseling services or medical services we can help coordinate care and assist with implementing a primary caregiver’s treatment plan.

No. There is no refund available with the Wellness Access Plan. Staff at the Health Services Clinic will be glad to work with students who would like help with maximizing the benefits of the Wellness Access Plan.

• I have health insurance: Your insurance plan would provide first dollar coverage.  The PLU Wellness Access Plan would provide up to $1,000 in benefits to reimburse unmet deductible or eligible out-of-pocket expenses or up to $5,000 per accident.*
• I do not have health insurance: The PLU Wellness Access Plan would help you pay for the first $1,000 of the cost of the emergency visit or test or up to $5,000 per accident.*

• I have health insurance: The Wellness Access Plan would cover up $1,000 total for the year to supplement any co-pay obligations under your existing insurance plan or other eligible out of pocket costs.*
• I do not have health insurance: The Wellness Access Plan would cover up $1,000 total for the year to assist with the costs of your care.*

• I have health insurance: If you need to see a provider that is off-campus, whether in or out of your primary plan network for outpatient care, the PLU Wellness Access Plan can reimburse you for the cost of the medical expense up to $1,000 per sickness and $5,000 per accident.*
• I do not have health insurance: If the PLU Health Services Clinic needs to refer you to a provider that is off-campus, the PLU Wellness Access Plan can reimburse you for the cost of the medical expense up to $1,000 per sickness and $5,000 per accident.*

• I have health insurance: The benefits provided by the PLU Wellness Access Plan are per illness (diagnosis).  Therefore, each illness (diagnosis) is subject to a new limit.  So The PLU Wellness Access Plan would provide up to $1,000 in benefits to reimburse unmet deductible or eligible out-of-pocket expenses.*
• I do not have health insurance: The benefits provided by the PLU Wellness Access Plan are per illness (diagnosis).  Therefore, each illness (diagnosis) is subject to a new limit.  So The PLU Wellness Access Plan would provide up to $1,000 in benefits to help pay for the costs incurred for the spring illness.*

* “Costs” and “out of pocket costs” refer to those fees charged by a healthcare provider or facility.

• I have health insurance: The PLU Wellness Access Plan will supplement your primary plan by reimbursing you for the unmet deductible up to the maximum benefit under the PLU Wellness Access Plan.
• I do not have health insurance: The PLU Wellness Access Plan will provide your reimbursement for your out of pocket costs up to the maximum benefit under the PLU Wellness Access Plan.