TimelyCare (24/7 Care)

“When it’s not an emergency but you need medical or mental health support, just visit anytime, from anywhere.”

TimelyCare (formerly Lute Telehealth) is a resource for PLU students that expands access to mental health and medical care by providing HIPAA compliant access to online or phone-based services 24/7/365. TimelyCare provides no-cost, on-demand access to licensed professionals.

What Services are Available?

  • MedicalNow: On-demand support for common health issues, including colds, flu, and allergies.
  • TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression, and school-related stressors.
  • Scheduled Medical: Choose the day, time, and medical provider that best works for you.
  • Scheduled Counseling: Choose the day, time, and mental health provider that works best for you. (12 visits per year)
  • Health Coaching: Develop healthy lifestyle behaviors for nutrition,
    sleep habits, time management, and mindfulness.
  • Psychiatry: Appointments are available through referrals.
  • Self-Care Content: Visit the Explore page within TimelyCare for guided self-care content.

  1. Go to timelycare.com/LuteTelehealth.
  2. Click “Sign In” as a first-time user.  If you’re on your phone, you’ll be prompted to download the TimelyCare app.
  3. Students must use their plu.edu email address to create their account.
  4. Enter your personal profile information and medical history.

As a reminder, TimelyCare licensed providers are available to diagnose non-emergent medical conditions, prescribe medications and offer mental health support via phone or secure video visits.

Have questions?

Visit timelycare.com/LuteTelehealth to find FAQs or chat for technical support.

Check out the App demo here!


601 121st St S Parkland, WA 98444


Monday – Friday, 8am to 5pm


911 (off campus)