PLU and Christopherson Business Travel

The University’s managed travel program supports the complex travel needs of all individuals who travel on university business. This system is used to streamline the travel process for a more efficient and user-friendly web-based experience.

The travel program works to:

  • Facilitate a safe and efficient travel experience for faculty, staff, students and guests
  • Support travelers in navigating and applying required policies and processes
  • Develop and maintain strategic partnerships with valued partners for negotiated rates and offerings that reduce the overall cost of travel

Resources found in the links below will help travelers plan university business trips with the most up-to-date information on booking methods, travel contacts, and other available resources. The university’s online booking tool is Concur Travel, and the contracted travel agency is Christopherson Business Travel (CBT).

Air Portal Sign In

PLU and CBT currently are collaborating to bring you Single Sign On to quickly and efficiently access the Air Portal. In the meantime, please follow the instructions below:

AirPortal sign in:

  1. Go to https://app.cbtat.com/
  2. Log in using your work email as your username.
  3. Select “Forgot Password” to reset your credentials.

Before You Travel

  • Seek Approval for Travel:
    • Staff and faculty must obtain approval from the appropriate authority within their reporting line before undertaking any university travel.
  • Complete a Pre-Travel Authorization Form (if required or requesting an advance):
    • Your approver may require you to complete a Pre-Travel Authorization Form, which can be found on the Business Office’s webpage under Downloadable Forms.
    • This form is helpful for determining the validity and feasibility of your intended travel when properly completed.
    • The Business Office does require this form if you are requesting advance payments.
  • Request a Travel Advance (if needed):
    • If you need a travel advance (cash or other prepayment), an approved Pre-Travel Authorization Form is required by the Business Office.
    • Travel advances (aside from airfare) are normally limited to $125.00 per day.
    • Submit requests to the Business Office by 5 PM on Monday (or the first business day of the week) for a check to be available on Friday (or the last business day of that week).
    • If the total advance exceeds $125.00, it will be issued as a check.
  • Book Air Transportation (Least Expensive Class):
    • Air transportation can be reserved through the PLU Air Portal.
    • Book all domestic and foreign travel in the least expensive class. You may be asked for an explanation if you book more than coach fare.
    • Make air travel arrangements as far in advance as possible to maximize discount fare possibilities.
    • Consider using a PLU purchasing card for travel arrangements if you have one.
    • If traveling to the same event, no more than two university officers or two staff from any single department should fly on the same plane.
  • Arrange Car Rental (if out of PLU area):
    • Make car rental arrangements at the time of booking travel arrangements.
    • Inform the rental agency that you work for a university to inquire about educational discounts.
    • Refer to the FIOPS website under Insurance and Risk Management for specific guidelines on insurance coverage for car rentals.
    • Plan to return rental cars to the original renting location to avoid unnecessary drop-off charges.
  • Arrange Car Rental/University Vehicle Use (if driving from PLU):
    • Work with Campus Safety to obtain vehicle rentals at a discount and arrange for delivery to PLU.
  • Plan Hotel Accommodations:
    • When staying away from home for one or more nights, stay in moderately priced hotel facilities whenever possible.
    • If arriving later than 6:00 p.m., it may be necessary to guarantee your reservation with the hotel for late arrival.
    • Be aware that you are responsible for any changes or cancellations to room reservations and any “no show” charges that could have been avoided.
    • Reimbursement is limited to the rate for a single room unless shared with another university member.
    • If a spouse is accompanying you and not serving as an authorized agent, maintain a record of individual expenses, as spousal expenses will not be reimbursed unless pre-approved.

During Travel

  • Act as a Responsible Steward of University Funds: Avoid excessive or extravagant expenditures. Accommodations, meals, transportation, and services should be in keeping with what you would use if paying out-of-pocket.
  • Exercise Prudence in Meal Choices: Choose restaurants and incur meal costs that are commensurate with normal, daily eating practices and are not lavish or extravagant. If a meal cost seems high, be prepared to provide a written detailed justification. (See section on Per Diem policies)
  • Obtain and Keep Original Receipts for All Expenses:General Expenses: You must obtain and keep original receipts for all expenses.
    Meals: For business meals, obtain itemized restaurant receipts when available. The receipt should include the name and location of the restaurant, the number of people served, and the date and amount of the expense. If other items besides food and beverages are charged, the receipt must show this. A credit card slip may suffice if all this information is noted on it.
  • Manage Hotel Reservations Carefully: Be responsible for any changes in room reservations or cancellations. Avoid “no show” charges by canceling in a timely manner and recording the cancellation number. Always obtain the folio account from the hotel
  • Refill Rental Car Gas Tank: Always refill the gas tank before returning a rental car to avoid higher charges from rental agencies. All purchases of gasoline or other supplies for rental cars must be documented with receipts.
  • Limit Personal Laundry/Cleaning: Laundry, cleaning, and pressing charges are only allowed if you are out of the area for more than a week, and only as necessary.
  • Use PLU Purchasing Card (P-Card) for Authorized Expenses: If you have one, use your PLU purchasing card for authorized business travel and meals. If purchasing a retail item for PLU, describe the item and business purpose on the “Other” line of the Travel Expense Voucher. You will be responsible for items not in compliance with PLU’s Purchasing Card Policies and Procedures.

Per Diem Practices

PLU’s policy for meals is as follows:

  • Actual Cost Reimbursement: The university’s policy is to cover the actual cost of breakfast, lunch, and dinner when an employee travels out of town on PLU business.
  • Reasonableness and Prudence: Meal costs are expected to be “commensurate with the normal, daily eating practices”. The policy emphasizes that employees should act as “responsible stewards of university funds” and avoid “excessive or extravagant expenditures”. Since meal costs vary widely, employees are expected to “exercise prudence and good judgment in the selection of restaurants”.
  • Justification for High Costs: A written detailed justification is required when meal costs charged to the University are deemed “lavish or otherwise extravagant”.
  • Alcoholic Beverages: One alcoholic beverage purchased with a meal is allowable, typically at dinner.
  • Documentation: Original, itemized restaurant receipts are required for all expenses, including meals. A restaurant receipt is sufficient proof if it includes the name and location of the restaurant, the number of people served, and the date and amount of the expense. If charges are for items other than food and beverages, the receipt must indicate this. A credit card slip alone may suffice if all the required information, including the number of people served, is noted on it.
  • Local Business Meals: For local meals and entertainment expenses to be an allowable university expense, a non-PLU business associate must be present for a business purpose. If business is discussed solely between PLU employees, the cost of the meal is the responsibility of the employees.

After Travel

  • Submit an Approved Travel Expense Voucher:
    • You must submit an approved Travel Expense Voucher to the Business Office within twenty (20) days from the date the last expense was incurred on the trip.
    • Subsequent travel advances or reimbursements will generally not be processed for staff or faculty who have an overdue travel expense report.
  • Adequately Account for Expenses:
    • Document the business purpose of the trip or entertainment.
    • Document the dates and corresponding amounts of each item of expense.
    • If any expenses were incurred on behalf of non-PLU employees, state their business relationship to PLU (e.g., purpose of business entertainment).
  • Submit Original Receipts:
    • The university requires original receipts for all expenses, including itemized restaurant receipts when available.
    • For restaurant receipts, ensure they include the name and location of the restaurant, the number of people served, and the date and amount of the expense. If a charge is made for items other than food and beverages, the receipt must show this.
    • For hotel bills, the folio account from the hotel is necessary.
    • For business entertainment, you must indicate on the form the names and affiliation of those entertained, the business purpose of the entertainment, and the nature of the discussion that took place.
    • If using a credit card slip for a meal, it may suffice if all the required information (establishment, city, date, number of people served, amount) is noted on the slip.
  • Return Excess Advance Amounts:
    • Employees must return to the Business Office any advance amounts in excess of substantiated expenses within 20 days after the completion of the trip.
    • Any amounts reimbursed or paid to you in the form of an advance that have not met the three accountable plan rules will be included in your income on Form W-2.
  • Submit Auto Mileage Form (for local travel):
    • Requests for reimbursement of business mileage and related expenses incurred for local travel on university business must be submitted on an Auto Mileage Form by the 15th of the month following the expense

Why was I charged an Agent Fee?

Agent fees are charged by our travel management company (travel agency) for the completion of a transaction that required an agent’s assistance. This includes bookings through Concur and directly through an Agent. Agent fees will be assessed by the travel agent and charged to the traveler/department in several instances:

  • Per ticket issued by an agent (instead of in Concur)
  • When changes are made to an existing ticket by an agent (instead of in Concur)
  • When the booking through Concur was outside PLU’s policy and an Agent needs to look over the booking

Here are some common examples of when an Agent Fee will be assessed:

  1. A comment was added to the Travel Agent Field in the Concur booking requesting additional action on the reservation.

When a comment is added to the Travel Agent field in Concur, it prompts a CBT agent to take action on the reservation, rather than the ticket being issued in the system automatically. Once the ticket is held for the agent to review and act upon based on the added comment, an Agent Fee is charged. The booking individual will see messaging during the reservation process in Concur that reflects this potential for additional charges:

A screenshot of a computer Description automatically generated

  1. The employee had an unused ticket credit available in their Concur Travel profile.

When an unused credit is available in the employee’s Concur profile, the new reservation requires a CBT agent to manually apply the unused credit towards the new purchase.

  1. The employee called a CBT agent to change a booking after it was originally made in Concur Travel.

The original booking made in Concur would not incur a service charge if #1 and #2 above were not in effect. Any subsequent changes to the travel booking made with a CBT agent however will incur the Agent Fee when requested/completed.

  1. Some itinerary changes made in Concur will require a CBT agent to complete the booking due to the complexity of the request. In these cases, an agent fee will be incurred.

If a conference has a special rate, should I still use Concur to make my hotel reservations?

No. When there is a conference negotiated rate, please book following the conference instructions to receive the discount booking option.

How should employee airfare be purchased if a third party will be funding airfare costs?

All employee airfare should be booked through PLU CBT platform unless the third party is directly providing the funds for the airfare purchase. If a third-party is paying the cost of airfare for an employee who is traveling, the third-party should make that purchase directly with the airline ahead of the travel. Reimbursement to third parties for airfare travel will be denied.

How do I use CBT Concur travel platform?

Included here is a PDF of step by step instructions on how to navigate the CBT concur travel platform.

Who do I contact for assistance?


Why is the cost cheaper elsewhere?

Sometimes you may be able to find a cheaper or discounted rate not found the on the CBT Air portal. This is typically because CBT is set up to filter out rates and fares that do not align with the universities policies. For Example, the university does not allow the purchase of saver or non-refundable tickets.

If you feel like you have truly discovered a lower cost option within the PLU Business, Travel and Expense policy, please email Procurement@plu.edu to discuss other options for travel related purchases.