Privacy Protection for Consumers

The Gramm-Leach-Bliley (GLB) Act mandates extensive privacy protections for consumers. Colleges and universities are considered financial institutions regulated through this law. Because they are also regulated by the Family Educational Rights and Privacy Act (FERPA), our privacy provisions meet the requirements of the GLB Act. However, colleges and universities are subject to provisions related to administrative, technical and physical safeguarding of customer information. Regulations carrying out this act are in effect as of May 23, 2003.

Privacy Protection for Your Health

Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Pacific Lutheran University must take steps to protect the privacy of its students, faculty and staff health information. Requests for release of medical records to/from the Health Center or Counseling Center must be submitted on their respective forms.

Campus Conduct Hotline

PLU has made a hotline available for anonymously disclosing evidence of unlawful or unethical practices. Use this hotline to report unsafe or unethical behavior. It is recommended that you first file a report with the University Dispute Resolution Committee (UDRC). Click here for more information about the UDRC.

The campus conduct hotline is available to call toll-free, 24 hours a day, 7 days a week:  1-866-943-5787

Information disclosed on this hotline is anonymous, as the number is designed to protect employees and students from retaliation.

Washington Student Achievement Council

The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit for information regarding the WSAC complaint process.

Policy Links

Please click here to read PLU’s Policy on Disclosure of Campus Misconduct.

Please click here to read PLU’s Policy on EO, AA, ADA & Sexual Harassment.

Please click here to read PLU’s FERPA Policy.

Please click here to read PLU’s Grievance Policies and Procedures.

Please click here to read PLU’s Policy on Reporting Abuse or Neglect of a Child

Please click here to read PLU’s Student Code of Conduct.

Please click here to read PLU’s Student Financial Aid Complaint Policy and Procedures.