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The Office of Student Financial Services
Welcome to the homepage of the Office of Student Financial Services. We assist students and families in the financial aid process, including completing the FAFSA and WASFA applications, applying for federal and private alternative loans and understanding all the policies and procedures that can make the financial aid process a complicated and confusing process. We hope you will find the information on our website to be convenient and thorough in addressing your financial aid, student accounts, and billing questions. Click on the blue FAQ box to the right, or the “Contacting Us” tab above for answers to questions we are most frequently asked.
If you have questions regarding class registration, your academic records or anything regarding university academic policies, please contact the Registrar’s Office or the Center for Student Success. On-line access to many of these services, as well as your financial aid records are all available via your Banner Self-Service, 24/7.
Our Mission
The Office of Student Financial Services seeks to provide comprehensive financial education, services and support for students, families and the PLU community.
We work to accomplish our mission by assisting students and families in understanding their educational costs, applying for financial aid funds, and exploring other possible funding options. We assist students in navigating the financial aid application process and informing and assisting them in completing the steps necessary to receive their aid funds and communicating the policies that affect their continuing eligibility.
We work to educate students for lives of financial success through financial literacy programs, including understanding and managing student loan borrowing and personal finances.
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Pacific Lutheran University’s FAFSA School Code: 003785
Responding to Our Emails
Much of the daily activities in Student Financial Services are focused on:
1.) Correcting FAFSA/WASFA errors or removing barriers that prevent students from successfully completing their aid application each year,
2.) Removing barriers that prevent aid funds from paying on students’ owing balances.
Therefore, when we send you an email (our primary mode of communication), it is almost always to remove these barriers. To speed up this process (and mitigate possible aggravation), we also attempt to include everything needed in our first email, rather than sending you multiple emails, requesting something new or different each time. You can speed up this process by reading through the entire email and responding fully and as quickly as you can. If your response requires getting a document to us, please see delivery options on our documents webpage. If you have a question even before we’ve reached out to you, we recommend the following:
Almost every situation or circumstance you might encounter has likely been asked about before. You may find the answer to your questions 24/7 by clicking on and searching through our FAQ’s, which are grouped together by topic.
Visit our “How To” video library to see if your question has been asked often enough that warranted creating a video response.
If you don’t find the information you seek or have additional questions after reading through the FAQ’s or viewing our videos, feel free to contact us using the options found under “Contacting Us” on the left side of every SFS homepage.
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