Frequently Asked Questions

General

I have a food allergy. Who do I talk with for help navigating the Commons?

Please contact our main office at 253-535-7472 to schedule a meeting with our Sous Chefs to talk about how we can help you.

Where do I find the housing contract?

The housing contract is done through Residential Life. You can find it on their housing page here.

How and where do I find Send a Smile?

You may place your order through the Lute Locker website.

The cashier told me that my card is unacceptable. Why, and what do I do about it?

Cards must not have any cracks, breaks, holes or adhesive in or on them, it compromises the integrity of the card and our machines. Also your picture must be visible so it is easy to identify your features, this is for your safety so someone cannot use your meals. Contact the Campus Concierge Desk for a new ID. A replacement fee of $5.00 will be charged as long as you produce your current card.

Meal Plan

Can I change my meal plan?

You may change or cancel your meal plan up to 5pm the day before the meal plan contract starts. Specific dates may be found on the meal plan contract. After that time you may only change to a plan with more meals per week. Change your meal plan here.

What are the start and end dates for the meal plan by semester?

These are always listed on the contract when you “Change or Add Your Meal Plan”, you can find it under “Quick Links” on our Meal Plan page.

How do I cancel my meal plan?

You can do it very easily online, click on “Cancel Your Meal Plan” under “Quick Links” on our Meal Plan page.

Dining Dollars

How do I add Dining Dollars?

You can add Dining Dollars up until April 30th. To do so online and charge them to you student account, please visit our Dining Dollar page and you’ll find the link to purchase them with your student account under “Quick Links”.

Otherwise, you can add Dining Dollars through the GET app for a small fee.

Or you can stop by Old Main Market and add them there with no added fees.

The prices seem really high and I am worried I will run out of Dining Dollars by the end of the semester, what should I do?

This is probably the most common concern among Meal Plan patrons. The Dining Dollar program was designed to get you through the semester with nutritionally balanced meals, but you need to do your part in budgeting. Please remember to take into account the meals you don’t plan to eat on campus, the pizza party you’re attending on Saturday with a group or the weekends you go home or that Wednesday night dinner off-campus. Also remember that Dining Dollars are designed to purchase a nutritionally sound meal and once you start adding in snacks and groceries, your balance will deplete quicker.

What is my Dining Dollar balance?

Your balance is always available through the GET app, as well as an itemized list of how you’ve spent your money. Download the GET app here or use the online version.

Also, any cashier at a Campus Restaurant can tell you your Dining Dollar balance.

Meal & Menus

Sick meals are designed to appeal to ill students that may be in need of hydration and electrolyte replacement. Meals are very basic and consist of soup, Gatorade, Sprite, saltine crackers, and applesauce. You can go here to request a meal and learn more about them.

Sick meals are designed to appeal to ill students that may be in need of hydration and electrolyte replacement. Meals are very basic and consist of soup, Gatorade, Sprite, saltine crackers, and applesauce. You can go here to request a meal and learn more about them.

There does not seem to be much variety, is the dinner menu the same every night?

The dinner menu does change around from night to night and we run a four week rotation with regular changes happening in there too. Crave will feature different Monterey Bay approved fish choices and you will see some “comfort food” choices here too. Aglio has a wide variety of customizable items and pizza. Cross Cultures will change on a nightly basis also. Tamari serves custom made deli sandwiches along with the poke, musubi & katsu bowls. And the Sweet & Savory station is open all day with a wide variety of choices.

Is there someone to talk with if I encounter a problem with service or food during a Dining Service meal?

Yes. Ask any worker to point you in the direction of the Manager on duty. Our team of Managers and Student Managers is here to serve you and will be happy to listen to any concerns you might have. You may also email us directly at dining@plu.edu or call our main office at 535-7472.